Customer Ratings & Reviews
- Model:
- HW-M360/ZA
- SKU:
- 5754512
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the soundbar system's sound quality, praising its amazing sound. They also appreciate the easy setup process, especially when connecting to Samsung TVs. However, some customers have concerns about the volume, as higher volumes can make it difficult to understand dialogue. Additionally, a few customers have mentioned that the subwoofer could be more powerful and the remote control can be difficult to open.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Remarkably good sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Remarkably good sound for and all in one speaker system. The SW is high-quality sound and has very good deep bass.
I would recommend this to a friend - Pros mentioned:Easy setup
Great inexpensive sound bar and subwoofer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great sound bar and subwoofer for the money. Very easy setup would recommend to anyone looking.
I would recommend this to a friend - Pros mentioned:Easy setup
Great purchase and quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not a tech savvy so this soundbar is easy to handle. Great sound if looking for simple setup
I would recommend this to a friend - Pros mentioned:Sound quality
Works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second Samsung sound bar we've purchased. Great quality sound. Purchased on sale....good value for the price.
I would recommend this to a friend - Pros mentioned:Sound quality
Excellent price point and sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar combined with the subwoofer is a perfect combo for a small sized room. Convinced my friends to buy some too!
I would recommend this to a friend - Pros mentioned:Sound quality
Sound at great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound bar system, have this in my bedroom and always is great
I would recommend this to a friend - Pros mentioned:Sound quality
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product. Great sound. Would recommend to anyone trying to get good quality sound in a small area.
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the way in changed the sound, for the novice like me it was tough to set up, I am liking the sky d now.
I would recommend this to a friend - Cons mentioned:Subwoofer
Good sound for price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty nice, I like the wireless features, the subwoofer could hit harder but like I said for the price it's pretty nice
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Connectivity
Nice but not user friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is pretty decent but it was difficult to connect it with my TV. Not user friendly
I would recommend this to a friendBrand response from MrSamsung
Posted .Bestbuymember,
Thank you for purchasing this Samsung HW-M360Soundbar System
I am sorry to hear that you were not completely satisfied with the user experience.
Your feedback is very important to us and will be shared with our product team.
Here is the link to its eManual that you may find helpful:
http://downloadcenter.samsung.com/content/UM/201709/20170906124209430/HW-M360_ZP_FULL_170828.pdf
Should you still need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable via Facebook Messenger at: https://www.facebook.com/samsungsupport/app/158125230916392/
Or simply tweet us at: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
- Pros mentioned:Price
Failed After 2 Years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Priced right. The unit failed after 2 years and had Geek Squad repair it (horrific results with Geek Squad, but that's irrelevant to the product). Would reccomend this if you're looking for an entry level 2.1 system. Odds are, though, that you'll want a 3.1 which is what I got while this was being repaired. I use it for my desktop PC now - sure beats a $30 2.1 desktop setup.
I would recommend this to a friendBrand response from Samsung
Posted .TylerGnitz:
Thank you for purchasing this Samsung HW-M360 Soundbar.
If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Thank you for choosing Samsung.
- Samsung Solutions
- Pros mentioned:Price
Good buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful product and works as advertised. You definitely get your money’s worth.
I would recommend this to a friend - Pros mentioned:Sound quality
Sounds great
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recommend this product is the second one I buy sounds great
I would recommend this to a friend - Pros mentioned:Sound quality
Perfect for upstairs game room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to put in the upstairs game room to connect to a Samsung tv. Sounds good and was easy to install.
I would recommend this to a friend - Pros mentioned:Price
Great for a beginner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got product for a good price, all parts were not included, guess that’s the way it is when it’s clearance item.
I would recommend this to a friend - Pros mentioned:Price
Great Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to beat for the money. Obviously not the best quality set out there, but can't find much comparable in that price range.
I would recommend this to a friend - Pros mentioned:Sound quality
My first sound bar and woofer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Easy to use and I love the look. They unit goes well with my new tv and the set up in my living room.
I would recommend this to a friend - Pros mentioned:Easy setup
Just what I needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my projector for playing games and watching sports/movies. Works great, sounds awesome! Easy to hookup.
I would recommend this to a friend - Pros mentioned:Sound quality
Awesome speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Speaker system is awesome. The only downfall of the system I've encountered is that it will not connect to my system via Bluetooth.
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased bar for TV in master bedroom and it sounds great. Plenty of adjustments for individual preferences.
I would recommend this to a friend
