Customer Ratings & Reviews
- Model:
- HW-M360/ZA
- |
- SKU:
- 5754512
Customer reviews
Rating 4.5 out of 5 stars with 3157 reviews
(3,157 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the soundbar system's sound quality, praising its amazing sound. They also appreciate the easy setup process, especially when connecting to Samsung TVs. However, some customers have concerns about the volume, as higher volumes can make it difficult to understand dialogue. Additionally, a few customers have mentioned that the subwoofer could be more powerful and the remote control can be difficult to open.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great for Small Spaces
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for a studio or medium sized space. Great sound for music and movies. The Bluetooth connection is reliable; I connect to my phone. Plus, there's a Samsung app to control the soundbar which is a nice option to have if you can't reach (or find) your remove.
I would recommend this to a friendRated 5 out of 5 stars
Great Sound, Great Price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband and I wanted a soundbar for our room, so we decided to visit Best Buy. We found this Samsung sound bar and subwoofer in the open-box deals and we are very happy with our purchase. It was easy to set up and the sound is flawless. Thank you Best Buy for a great deal!
I would recommend this to a friendRated 3 out of 5 stars
Just ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly don't understand all the negative reviews.It appears to be Polk's lowest priced soundbar so maybe some people thought it would perform like the more expensive one's. Have had no trouble with it shutting off when I didn't want it to. Does shut off several (10?) minutes after the source playing shuts off. I find the sound very pleasing to my ears with the sub woofer providing good bass, used it on TV and music so far. TV levels are moderate and I like my music played fairly low. Connecting my phone to play music through Bluetooth took a few seconds and worked perfect. Some of the buttons that control sound on the remote do not show a response on the bar so your not sure they are responding. But this bar sounds so good and works so well that I am sure that I will get the hang of it as I go along.
I would recommend this to a friendRated 5 out of 5 stars
great soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this soundbar to go with my samsung TV. Love the different controls as well as the view option on the soundbar so I know what I am changing to: movie, music, clear voice etc. Good sound. Automatically synced with with my TV so turns on and off with the TV. Good price.
I would recommend this to a friend- Cons mentioned:Subwoofer
Rated 3 out of 5 stars
Decent Sound for the Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had higher expectations for this but it's not bad. You get what you pay for. The sub didn't do a great job at spreading the sound around the room. Still good for a budget system.
I would recommend this to a friend Rated 5 out of 5 stars
perfect match for my samsung 4k tv and ps4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought this together with samsung 4k uhd tv, which i mostly used for gaming sounds for ps4 games and watching movies on my days off from work. now my bedroom is also a gaming and movies room hahaha!
I would recommend this to a friendRated 5 out of 5 stars
Does exactly what I need it to do.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works seamlessly with my Samsung TV. Great improvement over the poor TV speaker sound quality. The volume is adequate for my room but might not be enough for larger rooms. The wireless subwoofer paired automatically and the TV remote remote controls the soundbar volume and power.
I would recommend this to a friendRated 5 out of 5 stars
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar is great and convenient for everything! It’s loud enough for a get together and quiet enough that the neighbors won’t grouch at ya! It is a great little sound system to have around the home! Blue tooth is great and have it hooked up to my TV as welll!
I would recommend this to a friendRated 5 out of 5 stars
Samsung does it again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is the prefect leader in equipment quality. Most consumers will think not enough bass or watts but this is great for a regular or small bed room crystal clear sound. Works great with PS4. Adjustable with any TV love this purchase great buy for the price
I would recommend this to a friendRated 5 out of 5 stars
Great soundbar for the price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for use with the wireless rear speaker kit also from samsung. they pair beautifully and fill a room with surround sound. remote was a bit confusing at first as I didn't know that the volume button was a rocker type thing
I would recommend this to a friend- Cons mentioned:Volume
Rated 3 out of 5 stars
Good, if somewhat weak, system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The system is easy to setup even with a non Samsung TV, however it delivers less volume than expected. I also must criticize it for being packed in 4 large blocks of styrofoam the most environmentally unfriendly packaging imaginable.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .tac123,
Thank you for purchasing this Samsung HW-M450 Soundbar System.
I am sorry to hear that you were not completely satisfied with its low volume.
Please check the connection between the Soundbar and other source devices, and try the following tips that may help improve the volume level.
1. If the Soundbar is connected to a TV thru HDMI, make sure to use the HDMI-ARC jack on the TV and select “External speakers” as the TV sound output.
2. Check the audio output format sent to the Soundbar. Typical options are PCM, Dolby Digital, and Bitstream. Select the option that optimizes the sound from your source.
3. Change the SOUND MODE on the Soundbar using the Soundbar’s remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE. Select the appropriate mode for the individual room acoustics.
4. Turn on Dynamic Range Control. This is done by pressing and holding the SOUND MODE button on the remote control while the Soundbar is in standby mode.
For further assistance on sound adjustment or other feature usages, please contact us via one of the following options:
1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
2) reach us via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact
3) Connect with us on our Samsung Support Facebook page at:  https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
Rated 5 out of 5 stars
Great Sound bar
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Writing this after 2 moves and 2 years. This is a great setup, the Bluetooth works extremely well, the fiberoptic connection is amazing. If you are looking to majorly upgrade from no sound system this is wonderful.
I would recommend this to a friendRated 4 out of 5 stars
A great boost in audio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this soundbar to help out the audio in my apartment without being too disruptive to my neighbors. It does the job and if I really want to turn it up, it can go there. Clear audio, occasionally the sync breaks between my tv and the bar but there is a button to correct that so no worries.
I would recommend this to a friendRated 4 out of 5 stars
Sounds good, easy to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great unit. Loud and crisp sound, powerful bass on the stand alone sub, which effortlessly connects to sound bar. My only issue was the size of the power cord for the sound bar, makes it where you have to snake up behind wall instaead of dropping down. Definitely a design flaw in my opinion.
I would recommend this to a friend- Cons mentioned:Connectivity
Rated 3 out of 5 stars
Finally working OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this on sale. Connected it to Samsung TV by included optical and configured per the manual. Sound was cutting out repeatedly. After several frustrating days I found a solution in a discussion group on the internet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BV00,
Thank you for purchasing this Samsung HW-M360 Soundbar System. I am sorry to hear that you were experiencing issues with the sound cutting out repeatedly.
If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach at either of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  http://m.me/samsungsupport
4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Rated 5 out of 5 stars
Works great! enhances the sound for the HDTV.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers for my HDTV are fine for younger people who have great hearing but as you get older, your hearing might take a turn for the worse. This sound bar system works great for me as I can hear the audio much better without having to turn it up to full volume.
I would recommend this to a friendRated 3 out of 5 stars
Is ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's not as loud as I wanted it to be. I prefer a louder speaker
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Samking,
Thank you for purchasing this Samsung HW-M360 Soundbar System.
I am sorry to hear that you were not completely satisfied with its sound performance.
Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more enjoyable.
Simply give us a call at 1-800-SAMSUNG, or reach us via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador
Rated 5 out of 5 stars
Excellent sound for my TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had previously owned a surround sound system and swore I’d never do it again until they’re were wireless. Don’t know if this qualifies as a surround sound but it sounds great from my tv. Super easy to set up great bass from subwoofer sounds like movie theater
I would recommend this to a friendRated 4 out of 5 stars
Good for the price and convenience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar system is a good value. It is compact, but delivers decent quality sound. We're using this in a 200 sq. ft. sunroom and didn't want or need anything big. This set delivers good quality sound and the separate subwoofer adds more of a theater quality.
I would recommend this to a friendRated 4 out of 5 stars
Adds good depth to the sound.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great unit, easy to install. If purchasing again, I would go for the next higher power level. Don't always need a really loud volume, but occasionally would like a little more. Overall though, really improves the sound of the TV and is a great unit.
I would recommend this to a friend





