Customer Ratings & Reviews
- Model:
- HW-M360/ZA
- SKU:
- 5754512
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the soundbar system's sound quality, praising its amazing sound. They also appreciate the easy setup process, especially when connecting to Samsung TVs. However, some customers have concerns about the volume, as higher volumes can make it difficult to understand dialogue. Additionally, a few customers have mentioned that the subwoofer could be more powerful and the remote control can be difficult to open.
This summary was generated by AI based on customer reviews.
Great sound for the price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. I’ve always used just the TV speakers before because I didn’t want to spend that much more just for sound. This was the least expensive that was a good brand and because of it, I’ll never buy a TV again without buying a sound bar at the same time.
I would recommend this to a friendGreat sound for a great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so far we love this sound bar, the only issue is that we have an older Samsung flat screen tv. (pre smart tv) so sometimes it will turn on by itself in the middle of the night.
I would recommend this to a friendCan never go back to TV sound.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for there back Friday sale in July. Never had a soundbar,never saw a real reason to get one. Holy moly was I wrong. Crystal clear sound that's loud and dynamic. The added subwoofer shakes my room while I'm playing battlefield 1. I can never go back to stock TV speakers.
I would recommend this to a friendBig sound from modest size sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Surprisingly big sound even at low volume levels. Allowed me to use a much lower volume setting on my TV and still get much nicer sound, including surround sound effect. Did not include needed connector cable, which delayed installation.
I would recommend this to a friendGreat soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this sound bar with the companion rear speakers. Turned out to be a great purchase. The sound and clarity is excellent. I am very pleased with the rear speaker/sound bar combination. Fills the room with clear sound. Great Buy!!
I would recommend this to a friendGood sound bar.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar added quite a lot to the sound from my Samsung tv. If it had another sub woofer, I would have given it a 5 star. We have a rather large living room so 2 would have been better. A smaller room would have been better for this system. Overall, very pleased.
I would recommend this to a friendBig Improvement over TV speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have a 50 inch Samsung TV and the speakers were not that great. This has greatly improved the sound and is performing as expected. The only downside is that you have to go into the settings of the TV and switch to the sound bar each time you want to use it
I would recommend this to a friendGreat price/Good sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Livens up my Vizio's sound considerably. Up the volume for movies and it's even better. The sub woofer works well. Key feature for me was the main speaker is the perfect size for the cabinet the Vizio sit on.
I would recommend this to a friendFirst Timer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sound from TV has suffice all these years but I decided to branch out and get a soundbar since I had a new place. I love it and the subwoofer even though i’m still trying to figure out exactly what a subwoofer is . I have no complaints
I would recommend this to a friendOk soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work as good as they said it did in the store.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Gatorman,
Thank you for purchasing this Samsung HW-M550 Soundbar System.
I am sorry to hear that you were not completely satisfied with its sound performance.
Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more enjoyable.
Simply give us a call at 1-800-SAMSUNG, or reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador
Better Than Expected!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really didn't have a lot of expectations for the soundbar, other than to provide a little better audio than what you get out of the TV. It does that pretty well and sounds good but don't expect some monster change....you won't get it with this one!
I would recommend this to a friendAwesome sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar and sub offer combination was not only on an extreme sale, but would've been worth every penny for price! It was easy to install, and has a very crisp clear sound to it. The volume can go up well above what I can stand in my living area.
I would recommend this to a friend- Pros mentioned:Price, Sound quality
Spend a little more
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spend a little more and get a lot more sound. I have a Vizio soundbar in one of my other rooms that cost a bit more but performs significantly better
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jbrenner33:
I am very sorry to see that you are not happy with the volume performance on this Soundbar.
To improve big changes in volume between sources, we suggest turning on Dynamic Range Control (DRC). DRC allows you to apply dynamic range control to Dolby Digital tracks. With the DRC turned on, loud sound is reduced. (The sound may be distorted.)
To turn on DRC:
Turn off the Soundbar > Press and hold the SOUND MODE button (located above the Volume button) on the remote control for about 5 seconds.
I hope this helps to resolve the issue.
If you need additional help, or have any questions or concerns with this soundbar, please reach out to us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds like a movie theater!l in my house! I tried watching the Avengers first, it was greattttt!
I would recommend this to a friendAwesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This system works great with my Samsung SmartTV. I love the feature that the system turns on and off with my TV and the volume control also works in sync with the TV. Sounds great with clear highs and plenty of bass when you need it. Very satisfied.
I would recommend this to a friendEasy to install. Great sound.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I installed our flat screen TV in a location with a large cavity behind. This was not good for sound quality as the TV speakers were behind the TV. I installed the Samsung soundbar and it solved the problem.
I would recommend this to a friendGood product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since getting a flatscreen Samsung TV, the sound has been dreadful, especially when watching a movie. This little kit has been a massive improvement but still lacks more robust sound for more dramatic movies but has been totally adequate for my needs
I would recommend this to a friendGreat all around sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I finally got rid of the old surround sound unit. I am so happy with this product. Sounds better than before and without all the messy cords. I also like the option to add additional speakers to the set. So you can build your system the way you like.
I would recommend this to a friendXL Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This speaker set is packed with excellent sound range. Honestly my bar was set low, but this speaker set is really way better than I expect it to be. Happy suprise.
I would recommend this to a friend- Cons mentioned:Subwoofer
Worked well until it broke.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was fine, but the bass was thin. Then the subwoofer stopped working. BB was very kind in taking it back outside of the open box return period.
I would recommend this to a friend