Customer Ratings & Reviews
- Model:
- HW-M360/ZA
- |
- SKU:
- 5754512
Customer reviews
Rating 4.5 out of 5 stars with 3157 reviews
(3,157 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the soundbar system's sound quality, praising its amazing sound. They also appreciate the easy setup process, especially when connecting to Samsung TVs. However, some customers have concerns about the volume, as higher volumes can make it difficult to understand dialogue. Additionally, a few customers have mentioned that the subwoofer could be more powerful and the remote control can be difficult to open.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great sound. Overall satisfied. The only issue is you have to use the soundbar remote. If you use your normal TV remote, an annoying error message covers the entire TV while your adjusting volume. Message goes away after volume has been adjusted.
I would recommend this to a friendRated 4 out of 5 stars
Pretty Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Provides a much more improved audio experience. Getting use to the subwoofer is taking some time. Odd hearing Jeopardy with bass. Need to find a way for the LED display to turn off while it is playing. Otherwise, love the full product.
I would recommend this to a friendRated 5 out of 5 stars
Love this sound bar!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Inexpensive and it works! Volume is good and goes high and no distorstion. Bass is good and a room saver to say the least. It was time to go modern and glad I chose this sound bar! Works perfect with my Samsung LCD smart tv
I would recommend this to a friendRated 4 out of 5 stars
Good sound bar for the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a quality sound bar that was reasonably priced and had enough wattage to have a quality sound experience when watching programs. i purchased it at the same time I purchased my TV. Had a great sale on it and I am happy with my purchase.
I would recommend this to a friend- Cons mentioned:Compatibility
Rated 3 out of 5 stars
Buy a more expensive one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your money. Is not even compatible with the samsung tv I bought. I qas very disappointed. The sound on the tv is better than this sound bar. Spend more for a better sound.
I would recommend this to a friendBrand response from Samsung
Posted .MaiKer,
Thank you for purchasing this Samsung Soundbar System. I am sorry to hear that you are experiencing compatibility issues with your Samsung TV.
Please give us the opportunity to assist you by contacting Samsung Customer Support via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  http://m.me/samsungsupport
4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
Rated 5 out of 5 stars
Great Price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very pleased with my purchase; besides I was able to beat the lines at the store, and I got this item for an excellent price. I would not have a problem recommending this item for purchase to my friends and family.
I would recommend this to a friendRated 5 out of 5 stars
Great Sound Bar!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had previously purchased a cheap brand sound bar. The Digital cable would not stay in contact and the sound bar was useless! This is a great sound bar for the price.
I would recommend this to a friendRated 5 out of 5 stars
Great sounded for the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t thinking I really needed a sound bar but glad I did. The wireless sub woofer makes all the difference. I use the Bluetooth function with my Alexa with a voice command and it works every time. Happy with my purchase.
I would recommend this to a friendRated 5 out of 5 stars
Very pleased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar is amazing. I have a Samsung TV so I thought the TV’s sound was good. Adding the sound bar and subwoofer increased the sound quality and clarity more than I could have ever imagined. Glad I invested.
I would recommend this to a friendRated 5 out of 5 stars
Grwat for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you want a quick and easy soubd bar this is for you. Quirky little led display for volume and your inputs. Decent sound and base for a medium living room or bedroom setup.
I would recommend this to a friendRated 5 out of 5 stars
Great Sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this sound bar. It has Bluetooth capability so I can stream my music and it gets nice and loud so you can really hear everything. I have 4 kids so I often need to crank up the volume to drown them out. This does the job.
I would recommend this to a friendRated 4 out of 5 stars
Nice product!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my parents because my dad is hard of hearing and turns the tv up so loud that my mom complains haha. They both love the fact that my dad can hear the action on the tv w/o turning the volume so high.
I would recommend this to a friendRated 5 out of 5 stars
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product. I first started out with a cheaper sound bar just to see what the difference would be, which was better. Then finally decided to get a better quality sound bar. So far I've enjoyed definitely hear the difference.
I would recommend this to a friendRated 5 out of 5 stars
this is a great sound system
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound system is very easy to use plug-in play any have you do anything hard the volume is really great very loud and the subwoofer is very clean and loud I would recommend it to other friends
I would recommend this to a friendRated 5 out of 5 stars
Great Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this sound system. It is so quality.Bought this because it's so hard to hear voices when watching tv. Seems as if the music and background noise drowns them out. This worked great and everything is much clearer.
I would recommend this to a friendRated 5 out of 5 stars
Great items BUT....we are Old & Dumb
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with the purchase and installation. However, not being tech savvy, once we left the store, we could not get the sound bar to work. Will bring the RV to the Carson City store and have them show us again!!!
I would recommend this to a friendRated 5 out of 5 stars
Great Sound Bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this Samsung sound bar to use with our LG television. Works perfect and has a great sound. You can turn it on using the television remote which is nice and it comes with mounting equipment.
I would recommend this to a friendRated 5 out of 5 stars
Love this thing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has great sound and you can use the regular tv remote to adjust the volume on our Samsung tv , which is amazing because i hate having a bunch of remotes
I would recommend this to a friend- Cons mentioned:Subwoofer
Rated 3 out of 5 stars
not for big rooms
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.got it for my living room and just couldn't get the sound i hoped for moved it to my bedroom and much better, sub could use more power but the bar output is pretty good
I would recommend this to a friendBrand response from Samsung
Posted .IHguy:
Thank you for purchasing this Samsung HW-M360 Soundbar System. I am sorry to hear that you were not completely satisfied with its sound performance.
Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more tailored to your home entertainment environment. You can reach us via any of the below options: 1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
- Samsung Solutions
Rated 5 out of 5 stars
Exactly as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We didn't need surround sound, but wanted speakers better than the speakers built into the tv. These work as we expected. They are paired to a samsung TV via Digital Optical cable and we have no problems.
I would recommend this to a friend





