Customer Ratings & Reviews
- Model:
- ME21R7051SS
- |
- SKU:
- 6345899
Customer reviews
Rating 4.3 out of 5 stars with 1123 reviews
(1,123 customer reviews)Rating by feature
- Performance4.3
Rating 4.3 out of 5 stars
- Cook Settings4.3
Rating 4.3 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers recognize the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook as being easy to use and install, with a compact size and modern design. Many appreciate its numerous features, including sensor cooking, and the quick heating capabilities. However, some customers have reported concerns about the product's reliability and the door mechanism. The overall impression is positive, but potential buyers should be aware of these reported issues.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Fantastic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does everything I want and does not show fingerprints.
I would recommend this to a friendRated 1 out of 5 stars
Never again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If i could leave a 0, I would! We had the over the range microwave installed and running for almost 1 year and 4 months. It stopped heating food. I had an appliance repairman come and tell me that the magnatron was not working. I was like ok good because Samsung warranties that for like 5 years! He said well you have to schedule service through Samsumg so I called them. The very helpful gentleman helped me tet a few things via video call, none of which worked. Well because it had been slightly over a year, and didnt buy an extended warranty i would have to pay $120 for one of their serviceman to look at it and then $90 atleast for labor. I already spent $120 for the first company to look at it.
This review is from Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .AmandaF, we understand the importance of a working microwave. We would like to speak with you directly to provide support, explore options for repairing your microwave magnetron, and discuss the associated repair costs.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148838565) to help our team pull up your information.
Have a great day.
^Camille
Rated 5 out of 5 stars
Easy to use!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So easy the kids have figured it out!! It is very quiet.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Ease of use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy the one button and you are cooking feature.
This review is from Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Samsung is pleased to hear that you are enjoying this microwave. Thank you for being a valuable member of our family. ^Lo
- Cons mentioned:Door
Rated 3 out of 5 stars
Not fully functional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The timer does not work. Also, if I open the door slightly, the microwave turns on and runs until I secure the door...that shouldn't happen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142521891. We thank you for being a part of the Samsung family. ^Brad
Rated 5 out of 5 stars
Samsung hit a home run......
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a replacement for a 14 yr old unit, this is a great microwave. Cooking guide for warming up leftovers is spot on. Daughter sayys it looks like an oven inside. Not your typical microwave look when you open the door.
I would recommend this to a friendRated 4 out of 5 stars
So far so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for less than a month. It works well. Had some trouble understanding the directions but once that was sorted out no real problem operating it. Real test is reliability over long term/
I would recommend this to a friendRated 5 out of 5 stars
Linda Green
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The style of this microwave is sleek and efficient. It immediately draws attention and fits beautifully in with our other appliances. It functions superbly. Overall a great product with all the bells and whistles. The control buttons underneath and across the bottom is perhaps my favorite one.
I would recommend this to a friendRated 1 out of 5 stars
TRASH
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash- I WILL NEVER PURCHASE ANY APPLIANCES FROM SAMSUNG- MICROWAVE, Refrigerator and STOVE ARE ALL TRASH- AND THE WARRANTY IS TRUE GARBAGE- they will send someone out to “repair” It but will charge your for parts and labor- which cost the same if not more that the original PURCHASE- TRASH- STAY AWAY
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand that your experience with your appliances has been less than ideal. We'd be delighted to speak with you to provide assistance and discuss what options we can offer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150778316) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Rated 5 out of 5 stars
Elegant microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is beautiful inside and out. Very elegant looking and easy to clean. However, I would not recommend my friends to purchase these or any other products from Best Buy do to their poor customer service department.
This review is from Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Over the range Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My microwave is very convenient. Nice and big with light
I would recommend this to a friendRated 5 out of 5 stars
Samsung- 2.1 Cu. ft. Over therange Microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to in stall , works very good and looks great
I would recommend this to a friendRated 4 out of 5 stars
Great item!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave for the money. Easy to read numbers at the bottom of the door. Would definitely recommend this to someone looking for a good quality microwave.
This review is from Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Samsung Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks and works great. It was a 16th inch wider than the old one, but was able to remove a molding in the back and get it installed no problem. The sales man went out of his way to get the best possible deal for me, I hadn't been to BestBuy in years, but now I want to go back.
This review is from Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Sharp looking and works well
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only bad thing about this experience was there was a little ding in the face of it. Disappointed that it was brand new and marked up! Other than that, it all works fine.
This review is from Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Not a bad buy . Money well spent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well. This oven works well so far . I would recommend it to anyone looking for a microwave oven .
I would recommend this to a friendRated 5 out of 5 stars
Very Good MW
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything I wanted in a MW. Like the view and placement of the settings, Good instructions inside
I would recommend this to a friendRated 4 out of 5 stars
Bad parts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Microwave itself works well and is awesome. The mounting hardware screws did not fit. I had to Jimmy a replacement to make it work...add $5 and 2 trips to the hardware store.
I would recommend this to a friend- Cons mentioned:Door
Rated 1 out of 5 stars
Piece of Junk
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although this is a spacious, good looking, and an even heating unit none of that matters if it doesn't work and this microwave has a fatal flaw for an over the range unit. Any kind of steam kills the door. Want to make spaghetti? Don't try it. Want to can? Forget about it. We've now killed two doors doing basic kitchen functions that this microwave should be able to handle but instead any bit of steam gives an SE error code. We replaced the door once under warranty and it's now dead again 1.5 years in.
No, I would not recommend this to a friendBrand response from Samsung
Posted .A working microwave is needed for you to reheat your food, GaryM. Let's go ahead and check the possible fixes.
If you get an error code, service is pretty much needed. First, though, it's possible that if you power cycle the microwave, you may clear the error. Please check this link for details.
Samsung microwave error codes
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145439912) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Rated 4 out of 5 stars
Very good one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is a big one, very powerful, only details is is hard to see inside sent coking because the inside is to dark and the vent is not as powerful as you might think.
I would recommend this to a friend













