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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 1122 reviews

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Rating by feature

  • Performance

    Rating 4.3 out of 5 stars

  • Cook Settings

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers recognize the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook as being easy to use and install, with a compact size and modern design. Many appreciate its numerous features, including sensor cooking, and the quick heating capabilities. However, some customers have reported concerns about the product's reliability and the door mechanism. The overall impression is positive, but potential buyers should be aware of these reported issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 1,122 reviews
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Microwave. Delivered by pleasant and professional delivery team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't set up right away..but works really nice. Hope to use all the functions. Love the metal rack

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value. Fast delivery.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and accurate delivery. Works great. Price drop match within time frame so even better deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Microwave

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love it, it's so easy to use. I have made so many great dishes in this unit. It has so many one step buttons.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durable and efficient. Second to none. Excellent cooking speed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick service giving the situation very helpful customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Micro Upgrade

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my old micro with this new Samsung. I love it! My goal is to have a complete Samsung kitchen!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ok for what it is

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as part of a holiday bundle and was not able to look at it in store before purchasing. it is a lot bigger than it really needs to be. The size aside, it works great and we have had no issues with it.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Congratulations on your new Samsung Microwave. We are glad to be your choice for your newest addition to your kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad Samsung

  • Rated 1 out of 5 stars

    Easily one of the worst microwaves you can buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this microwave and was very excited about. I loved the size, the features, and the look. I decided to make some pasta for dinner for the first time and boiled some water and turned the microwave fan on to absorb some moisture. First time boiling water on the stove and I get and “SE” error 5 minutes in. After some research it seems to be related to the control board and moisture as the control board is at the bottom. Gave it a day to dry out and shut power down to the outlet and the error hasn’t gone away. Do all of yourselves a favor and make sure to buy a microwave with the board on the right side and not at the bottom. Or make sure you always cover your pot. This microwave also has a problem with condensation building up on the exterior of the door when microwaving something with a higher liquid content. We also received two of these microwaves both dented.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Jake,

      We understand how it feels to deal with an error code on our appliance. We'd love to help you.

      Please see the link below for steps if the microwave is showing an SE error.
      https://www.samsung.com/us/support/troubleshooting/TSG01110365/

      Also, I have shared a link below for the steps if there's condensation that forms in the microwave door.
      https://www.samsung.com/us/support/troubleshooting/TSG01110250/

      If, after following the steps, the issue persists, we highly suggest contacting us directly.

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1146882797, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that the controls are on the bottom. It works great so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    built well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this microwave works great but you'll need two strong men to install it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New toy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy my new microwave is easy fast and the food super

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AA+so far its been a good buy looks nice works fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    a must buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this microwave so much after buying mine. I bought one for my girl and for my mom

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    microwave-Bolingbrook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lots of features and very stylish, Great cooking and warming options with all other cooking option

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, looks great. Easy to install. Im happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had super knowledgeable salesperson & super super installer would recommend both

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, thanks for your review! ^Ty Samsung

  • Rated 5 out of 5 stars

    Millie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great visit service, very helpful, that store look clean and check out was good.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello! Thank you for sharing your Samsung experience with us! ^Ty Samsung

  • Rated 5 out of 5 stars

    Works great and looks great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently upgraded our kitchen with Samsung Range and Microwave. Both look stylish and have been very high quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just another microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks and works well. No problems. Easy to use. Good light shining down on the stove top.

    I would recommend this to a friend
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