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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 1122 reviews

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Rating by feature

  • Performance

    Rating 4.3 out of 5 stars

  • Cook Settings

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers recognize the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook as being easy to use and install, with a compact size and modern design. Many appreciate its numerous features, including sensor cooking, and the quick heating capabilities. However, some customers have reported concerns about the product's reliability and the door mechanism. The overall impression is positive, but potential buyers should be aware of these reported issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 1,122 reviews
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great . Would recommento buy . AAAAA +++++ .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very roomy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks nice, the Sensor cooking works pretty good no complaints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave. Love the looks. Classy and well made.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the features! Quick buttons and auto sensing cook times

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENT SERVICE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT product. My family and I are very happy with this item.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    disappointed in the lack of customer service

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    microwave looks nice but does not work after barely a month of use and with totaltexh and samsung i am have gone almost Two months without a working microwave.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect one...Vent fan is also super with 4 fan sppeds..love this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    looks and works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect addition to my kitchen. love the dual levels. perfect!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must have for any home. Love the color and quality.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fan is loud and doesn't do much

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fan has 4 speeds but there's barely any difference between them. It doesn't move much air and is really loud considering.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there! I'd like to provide this link (https://bit.ly/33cVEfB) for some steps you can take to help with the air flow of the vent on the microwave. ^Jecca Samsung

  • Rated 5 out of 5 stars

    Fancy Micro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size for my kitchen. Fit perfectly between my cabinets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase and great price.... thanks Geneand maddie

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Been great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything seems to be fine for me has it almost a year now

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working 2 weeks after warranty expired.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased on march 6, 2024. Today, March 27, 2025 it stopped working/heating up just as it surpassed the 1 year warranty. I also did notice that even the high powered setting I had to cook my food for a significant amount of time compared to my old one - which was a big clunky one from the original owners of my home.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi ChristinaS,

      We understand how important a reliable microwave is in reheating food and preparing meals. Let's get the information you need to ensure the microwave operates smoothly.

      The link below will help you address the issue with the microwave. Learn more by checking the hyperlinks. Set up a service call if necessary.

      Samsung microwave is not heating or has stopped working:
      https://www.samsung.com/us/support/troubleshooting/TSG01001963/

      Should you need further assistance with the microwave, please feel free to contact us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1148677950) to help our team pull up your information when you message us.

      Have a great day,

      -Ernest- Samsung

  • Rated 5 out of 5 stars

    Haven't had very long so too soon for a fair ratin

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Haven't had long enough to give a credible review

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Carl’s over the range

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an excellent purchase. I love every bit of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t had made a better choice, upgraded from mine and lived it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very user-friendly, nice size and good operating selections

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Value for money microwave

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very complete microwave, works perfectly and very nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good microwave. Worth an investment for the home. I like it

    I would recommend this to a friend
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