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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1123 reviews

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Rating by feature

  • Performance

    Rating 4.3 out of 5 stars

  • Cook Settings

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers recognize the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook as being easy to use and install, with a compact size and modern design. Many appreciate its numerous features, including sensor cooking, and the quick heating capabilities. However, some customers have reported concerns about the product's reliability and the door mechanism. The overall impression is positive, but potential buyers should be aware of these reported issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,123 reviews
  • Rated 5 out of 5 stars

    Great display

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, looks great. Fits perfectly over the range

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for taking the time to tell us how much you love your new microwave. We are thrilled to know it has added a little something special to your kitchen. Welcome to the Samsung Experience. Happy Cooking! ^Cat Samsung

  • Rated 5 out of 5 stars

    The sale, the delivery, the unit all great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything great delivery - looks terrific - works terrific

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and sales associate was so knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great look

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy makes buying delivery and installation a breeze.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good microwave does everything that its needed to do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave love it. I will recommend to my friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift for my mom

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Quality. It looks nice at my moms new kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great microwave

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good appliance that does what it is supposed to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good microwave

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good microwave. Will buy again brand very happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! shipping took longer then wanted! Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the whiteness of the vent and when it’s turned on.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there, Sabbir! We appreciate your five-star feedback. Thank you for choosing Samsung! ^Lena Samsung

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product it’s really great. Totally the greatest.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Only the greatest for our great customers like you, Glenn! ^Jecca Samsung

  • Rated 3 out of 5 stars

    Great as long as it works

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great as long as it works ... Samsung is overpriced, stops working right after warranty expires but looks great.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Alex, I understand that you are experiencing issues with your Samsung Microwave not working properly and know the timing is not ideal. I would like to offer some assistance in getting this issue resolved. please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143576745. We thank you for being a part of our Samsung family. ^Brad Samsung

  • Rated 3 out of 5 stars

    Door hinge doesn’t let it be flush.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great except the door hinge make it have a gap on one side. The other side sits flush.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Nixon,

      Thank you for reaching out to us, and we are glad to know that you are using Samsung products. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.

      For repair, please take note of your warranty coverage:


      For further assistance, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference number:
      1144792752

      Thank you for choosing Samsung. Have a great day.



      ^^Ross Samsung

  • Cons mentioned:
    Door

    Rated 2 out of 5 stars

    Hope it lasts

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes weird sounds when it stops Brand new microwave already the door is creaking

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are experiencing issues with your Samsung Microwave. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1142959038. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Terrible idea.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible idea having the controls on the door. You're thinking how great is that right? It's not. Never put sensitive touch pad electronics on a part of a device that is constantly moving and vibrating. Broke immediately. Hated it. So happy it is gone.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Samsung Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, don't hesitate to contact the Samsung customer service department at Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) H.24 Hours a Day can answer your question or transfer you to your local store to answer your specific concern.


      Reference number:
      1144972280


      ^ ^Ross Samsung

  • Rated 3 out of 5 stars

    Fingerprint resistant

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I clean my microwave all day ...I’m not sure about fingerprint resistant cause every time the children touch it ...I clean it

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Burgess! I'd like to provide this link (https://bit.ly/3dQii2o). It has all the best information on how to keep your microwave looking fresh and clean. ^Jecca Samsung

  • Rated 2 out of 5 stars

    3rd times a charm. Frustrated 1 month ordeal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good microwave after 3rd time. 1st defective,2 nd crushed and damaged box. Finally 3rd time after 1 month after purchase I was able to complete install and use

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Much better quality microwaves available

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this installed. The sales rep did not discourage Samsung. It heats the plate more than the food which was not true of my 500 series Bosch it is replacing. It makes annoying spinning sound as it cooks and occasionally sounds like it is sparking inside, when it is not. A plate of leftovers went over six minutes and then wanted to go two more, yes, the food was already boiling—so much for sensor cooking. GE, Whirlpool and LG are ranked higher by consumer reports and I hope the GE that is coming to replace this is much better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage. Stay Clear!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst piece of garbage on the market. Had to have it replaced 3 times in 13 months. Samsung and Bestbuy refuse to really assist me on this lemon. Stay away from Samsung and don't expect mush help with your issues from Them or Bestbuy!

    No, I would not recommend this to a friend