Customer Ratings & Reviews
- Model:
- ME21R7051SS
- |
- SKU:
- 6345899
Customer reviews
Rating 4.3 out of 5 stars with 1123 reviews
(1,123 customer reviews)Rating by feature
- Performance4.3
Rating 4.3 out of 5 stars
- Cook Settings4.3
Rating 4.3 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers recognize the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook as being easy to use and install, with a compact size and modern design. Many appreciate its numerous features, including sensor cooking, and the quick heating capabilities. However, some customers have reported concerns about the product's reliability and the door mechanism. The overall impression is positive, but potential buyers should be aware of these reported issues.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great display
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, looks great. Fits perfectly over the range
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to tell us how much you love your new microwave. We are thrilled to know it has added a little something special to your kitchen. Welcome to the Samsung Experience. Happy Cooking! ^Cat
Rated 5 out of 5 stars
The sale, the delivery, the unit all great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything great delivery - looks terrific - works terrific
This review is from Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Samsung Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and sales associate was so knowledgeable.
I would recommend this to a friendRated 5 out of 5 stars
great look
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy makes buying delivery and installation a breeze.
This review is from Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Good deal for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good microwave does everything that its needed to do
I would recommend this to a friendRated 5 out of 5 stars
Wonderful microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave love it. I will recommend to my friends
I would recommend this to a friendRated 5 out of 5 stars
Gift for my mom
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Quality. It looks nice at my moms new kitchen.
I would recommend this to a friendRated 5 out of 5 stars
great microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good appliance that does what it is supposed to do.
I would recommend this to a friendRated 5 out of 5 stars
Good microwave
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good microwave. Will buy again brand very happy with it.
This review is from Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! shipping took longer then wanted! Thanks
I would recommend this to a friendRated 5 out of 5 stars
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the whiteness of the vent and when it’s turned on.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there, Sabbir! We appreciate your five-star feedback. Thank you for choosing Samsung! ^Lena
Rated 5 out of 5 stars
Nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product it’s really great. Totally the greatest.
I would recommend this to a friendBrand response from Samsung
Posted .Only the greatest for our great customers like you, Glenn! ^Jecca
Rated 3 out of 5 stars
Great as long as it works
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great as long as it works ... Samsung is overpriced, stops working right after warranty expires but looks great.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Alex, I understand that you are experiencing issues with your Samsung Microwave not working properly and know the timing is not ideal. I would like to offer some assistance in getting this issue resolved. please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143576745. We thank you for being a part of our Samsung family. ^Brad
Rated 3 out of 5 stars
Door hinge doesn’t let it be flush.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great except the door hinge make it have a gap on one side. The other side sits flush.
This review is from Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Hi Nixon,
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
For repair, please take note of your warranty coverage:
For further assistance, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144792752
Thank you for choosing Samsung. Have a great day.
^^Ross
- Cons mentioned:Door
Rated 2 out of 5 stars
Hope it lasts
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes weird sounds when it stops Brand new microwave already the door is creaking
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142959038. We thank you for being a part of the Samsung family. ^Brad
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Terrible idea.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible idea having the controls on the door. You're thinking how great is that right? It's not. Never put sensitive touch pad electronics on a part of a device that is constantly moving and vibrating. Broke immediately. Hated it. So happy it is gone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Samsung Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, don't hesitate to contact the Samsung customer service department at Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) H.24 Hours a Day can answer your question or transfer you to your local store to answer your specific concern.
Reference number:
1144972280
^ ^Ross
Rated 3 out of 5 stars
Fingerprint resistant
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I clean my microwave all day ...I’m not sure about fingerprint resistant cause every time the children touch it ...I clean it
I would recommend this to a friendBrand response from Samsung
Posted .Hi Burgess! I'd like to provide this link (https://bit.ly/3dQii2o). It has all the best information on how to keep your microwave looking fresh and clean. ^Jecca
Rated 2 out of 5 stars
3rd times a charm. Frustrated 1 month ordeal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good microwave after 3rd time. 1st defective,2 nd crushed and damaged box. Finally 3rd time after 1 month after purchase I was able to complete install and use
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Your frustrations about your previous experiences are valid. We are glad that you're able to utilize your current microwave.
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146936318, to help our team pull up your information.
Have a great day!
^Chrystel
Rated 1 out of 5 stars
Much better quality microwaves available
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this installed. The sales rep did not discourage Samsung. It heats the plate more than the food which was not true of my 500 series Bosch it is replacing. It makes annoying spinning sound as it cooks and occasionally sounds like it is sparking inside, when it is not. A plate of leftovers went over six minutes and then wanted to go two more, yes, the food was already boiling—so much for sensor cooking. GE, Whirlpool and LG are ranked higher by consumer reports and I hope the GE that is coming to replace this is much better.
No, I would not recommend this to a friendRated 1 out of 5 stars
Garbage. Stay Clear!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst piece of garbage on the market. Had to have it replaced 3 times in 13 months. Samsung and Bestbuy refuse to really assist me on this lemon. Stay away from Samsung and don't expect mush help with your issues from Them or Bestbuy!
This review is from Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the dismay about your overall experience with the microwave.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica













