Customer Ratings & Reviews
- Model:
- ME21R7051SS
- SKU:
- 6345899
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers recognize the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook as being easy to use and install, with a compact size and modern design. Many appreciate its numerous features, including sensor cooking, and the quick heating capabilities. However, some customers have reported concerns about the product's reliability and the door mechanism. The overall impression is positive, but potential buyers should be aware of these reported issues.
This summary was generated by AI based on customer reviews.
Good product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item hasn’t been installed yet. When it’s been installed I’ll review.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Congratulations on your new microwave. Please let us know of your observation once you have it installed.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144936065) to help our team pull up your information.
Have a great day.
^Charles
Samsung microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is why you should not buy appliances online. This microwave is much larger than I thought it would be. On the inside, it looks like an industrial microwave. I miss the white clean inside of my old one. Also, I have used the sensor (the whole reason I chose this one) snd IT DOES NOT WORK. The sensor must be broken because the beverage is boiling over unless I stop it about 2.30 minutes before it finishes. Same thing with soups, it is suooose to reheat and not cook the item, but it is ruining food! Since I bought online, I don’t know what my options are but I really hate this microwave. I have to get to Best Buy to look at the oven I purchased over 1.5 months ago and it hasn’t shipped yet, because I don’t want to go they this again! The best thing about the entire process is the 2 gentlemen who delivers it. They delivered my washer snd dryer also. They are hardworking, knowledgeable and just a pleasure to work with. Their names are Daniel and Collin.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I would like to congratulate you on your new Samsung Microwave and thank you for taking the time to post your review. We are excited for all the great things that you can cook with your machine. I understand that you have some concerns with using some features and I know how upsetting that can be. I have some helpful information that I would like to provide. See link below:
https://www.samsung.com/us/support/answer/ANS00049159/
If you need any assistance, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513).
Please reference ticket number 1143377474. We thank you for choosing Samsung in your kitchen. ^Brad
Samsung microwave 2.1 Cu. Ft
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t heat quick enough. The light inside is not bright enough to see what’s cooking inside microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. I have some important information that will help ensure you are getting the best results. See link below:
https://www.samsung.com/us/support/answer/ANS00049159/
Thank you for choosing Samsung. ^Brad
Samsung 2.1 microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bubble forming on keypad in only one week and a half. Cooks fine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Chas,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are some links that might help you.
The microwave control panel does not respond
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
PRODUCT MANUAL :
https://downloadcenter.samsung.com/content/UM/201906/20190627110623758/ME7000H_ME21R7051S_AA_AC_EN-CFR_WEB.pdf
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144469776
Thank you for choosing Samsung.
^Ross
- Pros mentioned:Size
Just okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely bigger than normal and basic operations.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Jmutz, I want to congratulate you on your new Samsung Microwave and thank you for taking the time out of your day to post a review. I am glad to see that you are enjoying the size of your machine. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
- Cons mentioned:Reliability
Broke and No parts available
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Malfunctioned 22 months after initial install and can't get parts. We got the -SE- code and nothing worked. Called authorized repair service. He called Samsung about parts and they say they don't manufacture the needed parts anymore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jane,
Thank you for taking the time to leave this review.
We understand that your microwave is getting an error -SE-, and advised that the parts are no longer available.
You can contact our Samsung Parts Team at (800) 627-4368Mon - Fri 9:00 AM ~ 6:30 PM EST. They can check for availability and compatibility of parts needed for you.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144933929) when you message us to help our team pull up your information.
Have a great day.
^Charles
Good for short people I can reach thebuttons
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the idea that the control buttons are on the bottom and not the side. I can reach them
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. I am glad that you enjoy the machine and its awesome design. Thank you for choosing Samsung. ^Brad
Not worth it for the brushed nickel look.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this microwave since August of 2022 it does not heat the food up properly. Example a bowl of chili in my previous microwave needed on 90 seconds. A bowl of chili to warm up in this microwave takes nearly 3:30. The bowls/plates come out piping hot but the food is still lukewarm. It’s super frustrating I shouldn’t need to grab an oven mitt to take my bowl/plate out of the microwave to have barely warmed up food. This microwave also does not have the function to press any singular button to auto start the warming for a specified amount of time. I do like the venting and the lights for illuminating the stove top when cooking.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand it is important to have a working microwave to heat our favorite dishes. We'll be pleased to help with your Samsung appliance, Chicest20.
If the microwave turns on but does not heat, checking a few settings and the installation will help resolve the issue.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Cooks food too slowly, see page 23. Using your microwave oven, see pages 10 to 17.
https://downloadcenter.samsung.com/content/UM/201906/20190627110623758/ME7000H_ME21R7051S_AA_AC_EN-CFR_WEB.pdf
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145379535) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Filter light on after 2 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The large capacity was a big plus but filter light was on after 2 months of usage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having concerns with your Samsung Microwave filter. I have some helpful information that will help with cleaning and replacing your filter. See link below:
https://www.samsung.com/us/support/answer/ANS00049239/
Thank you for choosing Samsung. ^Brad
Just had to get
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad so far tome will tell. Had our last one 15 years.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Newtimes,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. Great news, our Over-The-Range-Microwave has a lot of features like a large LED display, settings, and timing are visible for greater cooking convenience.
Here is a link for tips on how to cook with your Samsung microwave:
https://www.samsung.com/us/support/answer/ANS00049159/
You might want to check on this link for a user manual. See page 10.
https://downloadcenter.samsung.com/content/UM/201906/20190627110623758/ME7000H_ME21R7051S_AA_AC_EN-CFR_WEB.pdf
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144186421
Thank you for choosing Samsung. Have a great day.
-Trisha-
Buy extended warranty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be sure to buy the extended warranty my first one only lasted a year
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jsosa, we are sorry to learn of the concern you expressed regarding your appliance. We would like to inquire further about your review with you. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143709278) and it will help our team pull up your information. We look forward to hearing from you. ^Lena
Great size microwave
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave, lots of space and options. Easy to install.
I would recommend this to a friendDon't buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this on 3/8/24. On 4/29/24 we got the SE error code. ( which indicates a problem with the control board or touchpad) Flipped the breaker to see if it would reset. No luck. Tried to set up a repair appointment and according to the repair company Samsung was unable to provide the parts for repair. What a joke. Working on getting a refund from Samsung now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LindsayB,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Aloe
- Cons mentioned:Reliability
Error Showing with just 1 Year of Use
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After about 1 year of use, I keep getting SE error. This is absolute junk. Do not buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Having a microwave that displays an error code may cause delays in cooking, MinC. Let us help with your Samsung unit.
If you get an error code, service is needed. First, you may clear the error if you power cycles the microwave. Please check the link below for more information.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145305970) to help our team pull up your information when you message us.
Thank you!
-Angelica
Good, but not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No information on how to use it. Went to their site and wanted me to pay for help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HI there Nancy! I'd like to provide this link (https://bit.ly/3iqTPBp) to the user manual for this model microwave. ^Jecca
- Cons mentioned:Reliability
Broken after 2 years. Stay away from Samsung.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SE code showing in the screen after two years. Now it is useless. Very disappointed with Samsung. Second Samsung I have, first one lasted 4 years. Stay away of this brand at least for microwaves.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless steel
For a faster resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:
1144467372
^Ross
- Pros mentioned:Ease of use
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works as advertised, all features working, ease of use
I would recommend this to a friend Defective After 6 Months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.6 months after I purchased it, it stopped heating the food. Samsung came out to fix it and started working again. Another 6 months later, it stops heating again, only this time it's outside of the manufacturer's warranty. Sadly it was purchased as a gift.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Disappointed, I see that you are experiencing some issues with your Samsung Microwave not heating and know that can be annoying. I would like to make sure that you have the best experience with your appliance. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144077169. We appreciate you choosing Samsung in your home. ^Brad
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working on May 11th, bought on April 7th only worked for 1month. The error message S5.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CharlesH,
Thank you for reaching out to us regarding your Samsung appliance. We understand that it stopped working on May 11th after being purchased on April 7th and that you're encountering the error message S5. We appreciate the opportunity to assist you with this concern.
The S5 error typically indicates an issue with the device's hardware or software. To help resolve this issue, please refer to the troubleshooting steps provided in the link below:
Samsung microwave error codes
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (GCIC) to help our team gather your information.
Have a great day.
^Charles
microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product amazing price works perfect look good
I would recommend this to a friend
