Customer Ratings & Reviews
- Model:
- ME21R7051SS
- SKU:
- 6345899
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers recognize the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook as being easy to use and install, with a compact size and modern design. Many appreciate its numerous features, including sensor cooking, and the quick heating capabilities. However, some customers have reported concerns about the product's reliability and the door mechanism. The overall impression is positive, but potential buyers should be aware of these reported issues.
This summary was generated by AI based on customer reviews.
Second one works
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one stopped working a week in. SE error. Had to buy a replacement since it was during COVID. Samsung won’t allow for returns. Just spoke to them and they need to send a tech to the house to fix it and then we keep it. Seems it would be less expensive to allow a return. Second one works.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your feedback, Pondview! Thank you for sharing. ^Jecca
For 5400. Dollars I’m dissatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My stove was damaged when it came in the microwave was also . The stove will not keep a constant temperature it has code twice over heating . Can’t get any one to respond about getting a new stove . I am very dissatisfied.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lifesucks,
Thank you for reaching out to us and we are glad to know that you are using Samsung microwaves. We apologize for the inconvenience of the microwave it takes longer for food to cook and the stove will not keep a constant temperature. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend checking on links for basic troubleshooting steps: Cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
To help the inconveniences over the microwave, you may use this link for troubleshooting guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the microwave's lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME21R7051SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144322669
Thank you for choosing Samsung. Have a great day.
-Trisha-
All in one!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, convenient and very affordable. Its everything i need all in one.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Rox44,
Thank you so much for taking the time to send this! Everyone here at Samsung loves to know that our customers enjoy the products. We're glad that you love so far the microwave. We are always trying our best to make your experience memorable, and we're glad that we've achieved it!
You may use this link for regular maintenance of your microwave:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME21R7051SS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144663696
Thank you for choosing Samsung. Have a great day.
-Trisha-
Slow at heating food, also finish inside was flak
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave looks nice but it takes much longer to heat food vs the same wattage whirlpool I had. Also The finish on the bottom and top of microwave kept flaking off in my food and every time I wipe the surface. I ultimately ended up returning and getting a new whirlpool.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Microwave. I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142498552. We thank you for being a part of the Samsung family. ^Brad
beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fan suction is horrible, doesnt not work at all!!! Just lets everything roll over the front and up my cabinets. Called best buy transferred to repairs who said none of the samsungs suck well....then hung up on me when I asked for someone else. I have had it for less then a month and thats how your treated.. not used to this from best buy.
No, I would not recommend this to a friendwas told it was the best in the market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive . Not what I was expecting for the price
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for letting us know what you think, CMenendez1. We are always happy to hear from our customers. ^Jecca
Great microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave good looking modern Great functionality
I would recommend this to a friendBrand response from Samsung
Posted .Hi Mike, Thanks for the feedback and being the best part of Samsung. ^Nic
This is a Samsung product?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im a huge Samsung fan. Almost every electronic equipment including kitchen appliances is a Samsung product and I have to say without doubt this is the worst Samsung product I ever purchased. 1000 watts? That must be a typo. Not intutive. Nothing works unless you push the Start button. Even the cheap 70 bucks Insignia microwave starts when you push the 30 seconds button. For 1 minute, you actually have to push 1 plus 00 and start. What is this 1980? My last Electrolux microwave rated at 1000 watts cooks 4 times faster than this mess. If I wasnt selling the house, I would rip it out and return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kelly,
We appreciate you taking time to share your experience. Thank you for using Samsung product despite the issue you're having with your microwave. I apologize for any inconvenience this might have caused. Please know that we are here to help you through with this experience.
As per checking, your microwave has a cooking power of 1000 Watts.
I recommend following the steps in this link https://www.samsung.com/us/support/troubleshooting/TSG01001964/ to help you with this issue.
You may also visit this link https://www.samsung.com/us/support/search/?query=microwave+not+working&referrerPageUrl=https://www.samsung.com/us/support/. This link has all the troubleshooting steps, answers and videos that might help you with your microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
We look forward doing business with you again. Have a great day!
Your reference number is 1144138208.
Noraina
don't buy this one!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.looks nice but after a few months it started throwing a SE error code and not working. we unplugged it and it worked again until a few days ago when it started doing it again and now its dead. we haven't even had it a year. I would not buy again!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142572367. We thank you for being a part of the Samsung family. ^Brad
Samsung microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a month it completely stop heating items and kept turning on and off by itself .could not Take it back to best buy called Samsung first appt rescheduled said they have to wait for parts . Finally came yesterday the Samsung care tech stated that it seems like some parts were interchanged from this unit the magneto had to be replaced .he said bestbuy had something to do with it . So blame each other .
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're pleased that you have informed us about this, Cliff. Let's have it up and running correctly using these recommended links below!
Check the circuit breaker to see if the microwave turns on or off. If the microwave isn't heating or has stopped working, ensure it isn't in demo mode, check the kitchen timer and the door, and ensure there's enough clearance on both sides. Learn more from these details.
Samsung microwave is not heating:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Microwave turns on by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001966/#microwave-starts-by-itself-with-no-interaction
The microwave turns off by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
You may also watch our youtube video about "How to fix range and microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
I have shared the model's user manual for disabling the Demo mode feature. Turn to page 10 for your reference:
https://downloadcenter.samsung.com/content/UM/201906/20190627110623758/ME7000H_ME21R7051S_AA_AC_EN-CFR_WEB.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145380596, to help our team pull up your information.
Have a great day!
^Chrystel
More expensive than Lowe’s. Adied charges
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.compared to Lowe’s : more expensive, charges for delivery (free at Lowe’s), installation (more than Lowe’s), charges for removing old one(free at Lowe’s), more expensive warranty ( if not used 1/3 Of price returned to customer)
I would recommend this to a friendDO NOT BUY - permanent error after 13 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS MICROWAVE!! When we purchased these appliances the installer said that the Samsung microwave is the most commonly returned item that he installs. I didn’t think we would have that problem ourselves. However, after 13 months are microwave is no longer working. It seems to have a fatal electronic error and of course it’s one month following the one-year warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there AdrianO, I see that you are experiencing some issues with your Samsung Microwave. I would like to make sure that you have the best experience with your machine. Let us find a resolution to the issue you are experiencing by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144067282. We thank you for being a part of our Samsung community. ^Brad
Unit had 5E error problems
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit we got had a sensor error (SE or is it 5E?) and Samsung replaced the door and then same thing happened about a month after right on Thanksgiving Day!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Paloski! Thank you for your review and for sharing your experience. Being that you have the same error again we ask that you contact us to see what further steps we can take to prevent this from happening again.
We can be reached via any of the following:
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
using ticket number: 1143936768
Thank you for choosing Samsung. ^Nic
Have had problems since we got it.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We installed this microwave in May. We have had several problems. When we use sensor cooking we get errors and most recently I turned the vent on and it wouldn't shut off. Geek squad told us to unplug it to reset it with the errors. It continues to have errors sometimes. I unplugged it when the vent wouldn't turn off. We plugged it in and the fan was still on. It was unplugged for over and hour before it turned off. We bought the protection plan but Geek squad has been useless in helping usb fix it. Would never buy a Samsung microwave again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Microwave. I realize your experience has been less than ideal. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142497311. We thank you for being a part of the Samsung family. ^Brad
DONT DO IT. You'll be sorry.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away. Purchased on 3/7/24. Stopped working on 4/27/24. Beyond Best Buy's 15 day return period so they won't touch it. And Samsung can't get out here to look at it for 2+weeks. Never again...never.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand how you feel about dealing with all this with your microwave. We want to speak to you directly to provide an update on your service visit.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number () to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Reliability
Stay away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total disaster. Product died within 30 days and Best Buy has still not replaced it. Horrible quality, horrible Best Buy service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We really appreciate you taking the time to share your experience with your Samsung microwave. We are sorry to hear that your microwave has stopped working after 1 year of use. On behalf of Samsung, we do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. We would like to help you through this experience.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you if your microwave is not heating or has stopped working.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/ME21R7051SS/AA for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144619138.
-Noraina
Troublesome Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At the moment I’m not very happy with this unit. I had it for 3 weeks & 2 major components went bad. The Geek Squad was awesome in helping me out with these issues.
No, I would not recommend this to a friendSensor Cook doesn't work
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sensor cook has not worked since day one. It comes up with a fault every time I try to use it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DouglasH,
We are here to help with your experience with your Samsung microwave model.
I have shared a Samsung link below that can help with your experience with sensor cooking and the fault that arises each time you attempt to use the feature.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145351321 to help our team pull up your information.
Leo
Good microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good all around microwave . Doesnt leave pizza crunchy like a bake . But its strong and fast
I would recommend this to a friendDisappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item has needed 2 times in less than a year. I am extremely disappointed. I have to pay 49.99 to get a repair when the item is basically new and I have a best buy service plan.
No, I would not recommend this to a friend
