Customer Ratings & Reviews
- Model:
- ME21R7051SS
- SKU:
- 6345899
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers recognize the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook as being easy to use and install, with a compact size and modern design. Many appreciate its numerous features, including sensor cooking, and the quick heating capabilities. However, some customers have reported concerns about the product's reliability and the door mechanism. The overall impression is positive, but potential buyers should be aware of these reported issues.
This summary was generated by AI based on customer reviews.
Good microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good all around microwave . Doesnt leave pizza crunchy like a bake . But its strong and fast
I would recommend this to a friendJunk and Samsung is impossible to contact
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the unit in October of 2020. Just stopped working. Loud buzzing and not heating. Its i possible to get a hold of Samsung. Waiting 4 days for a call. Warranty expired this October. We purchased all our kitchen appliances together from Bestbuy and thought we were getting a brand we could trust. Very disappointed with Samsung. We spent over $3000 on everything. I feel helpless.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Chris, we definitely understand how important it is to have your appliances performance meet your expectations. Thank you for taking the time to share your feedback with us and bringing your concerns to our attention. Please know that we make every effort to manufacture quality products, and your feedback does not go unnoticed for continuous improvement. So that we can gain a little more insight to properly address any issues you are having, please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144021952) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item has needed 2 times in less than a year. I am extremely disappointed. I have to pay 49.99 to get a repair when the item is basically new and I have a best buy service plan.
No, I would not recommend this to a friendVent
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our Samsung microwave is set up to vent inside using the recirculating mode. There is little to no suction. Smoke or steam is not being sucked up and when smokey the entire house fills up with smoke. Per samsung technicain they arent designed to do it and nothing is defective....frustrated
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We know the significance of having a microwave that vents appropriately. We'll be delighted to help!
Below is the link to the installation guide. You may refer to pages 12-13 to ensure the vent is correctly set up.
https://downloadcenter.samsung.com/content/EM/202109/20210929171655126/ME21R7051SS_SG_AA_DE68-04577A-01_EN_210325.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145546486) to help our team pull up your information when you message us.
Thank you!
-Angelica
Did not last a year
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a year later and it no longer works. Keep getting a error code. Did all the things necessary to get it working again and still doesn’t work. Wish I never bought it. Warranty but getting the run around about getting it fixed/ replaced. Literally three days away from the 1 year mark.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to enjoy using your microwave, RachelF. Let's go ahead with some possible fixes.
If you get an error code, service is pretty much needed. First, though, it's possible that if you power cycle the microwave, you may clear the error. Please check this link for details.
Samsung microwave error codes
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
How to fix range and microwave problems | Samsung US
https://www.youtube.com/watch?v=N064z8CQ8XA
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145452215) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Beware when they show a Like New item online
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item was not in Like New condition Microwave was used and missing the components for the spinning plate. Also it was missing all the screws/hardware to mount it. I couldn't even contact the store via phone (was told by support Skokie store would call me they never did)
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Crooked door label
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot say more about how it works because from the very moment I have it installed I noticed some unpleasant view for me. The label Samsung on the door is crooked, it is not perfectly straight. Goes a bit under the angle, maybe for somebody else is nothing but it bothers me anytime I look at it. I do not know what to do, unit is working and OK but this label...
No, I would not recommend this to a friendRandomly decides not to work
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave randomly won’t work. It will always be on, allows you to press one type of button like adding time but won’t register hitting the start button at all. And then the next time you go to try to put something in it works exactly like it’s suppose to. I’m very disappointed in this purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience has been less than ideal with your Samsung Microwave. I would love the opportunity to change that and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142733122. We thank you for being a part of the Samsung family. ^Brad
Poorly made microwave by Samsung!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two Over-the-Range microwaves were delivered on two separate occasions and both microwaves were damaged. (the handles were broken on both). I have had to purchase a small counter top microwave until the THIRD Over-the-Range Microwave is delivered. This is NOT GOOD!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We appreciate your review of your overall experience with your Samsung microwave, and the good thing about this microwave it will automatically adjust cooking time for optimal results.
To better assist you and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145014715) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Stopped heating after a few weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so disappointed in this microwave. After about 3 weeks of use, it stopped heating. We've done all the troubleshooting, contacted Samsung and were told there would be follow-up in 1-2 days. We have now been waiting almost 3 weeks with repeated attempts at contact. It looks nice but that doesn't matter if it doesn't work and you can't get service on a brand-new product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there! We'd be happy to look into your case for you to determine what the next step should be. If you'd like to contact us, please reference ticket number 1142428540. We can be contact via either of the following: Facebook Messenger: http://m.me/samsungsupport;
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Jecca
SE error
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this microwave for only for 1 yr and 4 months and it just broke down yesterday in the middle of defrosting some veggies. Unable to clear SE error even though we unplugged it and left it off all night. Waste of money. Now I’m worried about my other Samsung appliance longevity.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142843790. We thank you for being a part of the Samsung family. ^Brad
Would not purchase
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased and installed this microwave in August of 2020, in August of 2021, we got an SE error code. Found out its not under warranty and the diagnostic fee for repairs would be $250. We used to be adamant Samsung customers, but spending close to $450 on a microwave that last less than a year is unnacceptable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there CS253, I realize that you are experiencing some problems with your Samsung Microwave and know that the timing is not great. I want to extend a hand in getting your machine operating properly. Please contact us at your most convenient tie via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143683827. We thank you for being the best part of our Samsung family. ^Brad
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave has so many features and controls someone needs a PHD from Harvard or an Ivy League school. If you want a simple microwave steer clear from this one. It’s frustrating to figure out and I usually just push the same button over and over again and don’t bother with any of the other controls. Horrible!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. Though it's sad to hear that you've had a horrible experience with this microwave, we greatly appreciate you taking the time to share this with us. Your review will help improve the quality of our products and Samsung experience moving forward. Thank you for being a Samsung customer. ^Ty
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave suppose to be fingerprint resistant. Nowhere even close. I see fingerprints
No, I would not recommend this to a friendBrand response from Samsung
Posted .I'd like to help with this, Abria! This link (https://bit.ly/3dQii2o) has the best tips on keeping your microwave looking it's best. ^Jecca
Horrible Product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had microwave for 1 year and it has broken down twice giving and SE error. Warranty covered the first breakdown, now it has broken down again 30 days after the warranty expired and they are trying to charge me almost the cost of a new microwave to come out and fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Morris,
Thank you for bringing this to our attention. It's sad to know that your Samsung microwave displayed an error and that the warranty has already ended. We understand how inconvenient it is for you. We're here to help.
Here's the link to a troubleshooting guide that you can try for the Samsung microwave error code, which may help us fix the issue. It also provides additional information about other error codes for future reference.
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
You may also refer to the link below-containing information about warranty coverage.
https://www.samsung.com/us/support/warranty/?model=N0021291&modelCode=ME21R7051SS/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144155605
-Angelica
N/A
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fun have background nice, it’s was loud need t
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samsu,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave having loud noise. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME21R7051SS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144513492
Thank you for choosing Samsung. Have a great day.
-Trisha-
Quit working after a week
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waiting for my replacement. Displayed error code SE after one week and would not work anymore. The 1-888 number for best buy was horrible to work with so I called the store directly. Just waiting for the replacement to be delivered now. Bought on August 7th. It is now August 28th....due to be here September 3rd.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144719579.
-Noraina
Melted after use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bottom of this started to melt when I boiled a pot of water. Not sure how an above range Microwave can be made with a material that melts? I had it installed by Best Buy so one would hope they did it correctly according to the distance required from the stovetop.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello mrstanimal! We are sorry to hear that your unit melted. Please know that your safety is our number one priority. At this time we would like to communicate with you further to see what assistance can be provided. We can be reached via any of the following using ticket number: 1143908747
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Referencing ticket number:
Thank you for being the best part of Samsung.^Nic
DisappointedwithbestBuyt
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another case where best buy delivered a completely damaged material - broken from inside. Something wrong is going on with Best Buy. Totally disappointed
No, I would not recommend this to a friendGift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for me is the best microwave ever so I bought a second one for a gift
I would recommend this to a friend
