Customer Ratings & Reviews
- Model:
- ME21R7051SS
- SKU:
- 6345899
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers recognize the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook as being easy to use and install, with a compact size and modern design. Many appreciate its numerous features, including sensor cooking, and the quick heating capabilities. However, some customers have reported concerns about the product's reliability and the door mechanism. The overall impression is positive, but potential buyers should be aware of these reported issues.
This summary was generated by AI based on customer reviews.
Don’t buy Samsung!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy Samsung! After only 3 months, the microwave would not heat food. I was forced to work through the Samsung repair site for warranty work, and they made it very difficult.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Anyone would be disappointed if they had to endure this. Thank you for sharing your experience with us. Unfortunately, we weren't able to meet your expectation, but we are hoping we can change that in the future. ^Pat
Worst experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience of my life. I was re-schedule five times for delivery and installation and never showed up. Lost of money and time!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144644182.
-Noraina
Horrible! Do not buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Three weeks old and used maybe twice... today it beeped and showed an SE. note will not work. I have gotten the run around by Samsung! Do not buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there AprilDK! I'd like to help with this! This link (https://bit.ly/30HWIaM) has information about the different error codes you may see on the microwave, as well as what steps to take. ^Jecca
$400 per use? Worked once.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked one time. After that, it looks as though it's running but doesn't heat at all. Returning
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello djayce,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it doesn't heat at all. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you if your microwave is not heating or has stopped working.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/ME21R7051SS/AA for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144633623.
-Noraina
won't be in stock until 11/14
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed that I have to pay for something that is out of stock until at least 11/14
No, I would not recommend this to a friendWorked for only 1 hour
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as installation started to make wired noise .the touch pad should be pressed hard to operate.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Harry, we understand how frustrating it can be when you purchase an appliance and it does not meet your expectations. We are continually improving the quality of our products and your feedback is important to that process. I am including a link to a helpful troubleshooting guide to support your concerns on the noise (https://bit.ly/2ZtOiWY). In addition, here is a link to a troubleshooting guide to assist you with your concerns on the control panel (https://bit.ly/3jHIj7U). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143827413) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
Scratched up face
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Said to be in good condition but had scratches all over the face
No, I would not recommend this to a friendBrand response from Samsung
Posted .We always aim to deliver a great experience, Tomm. We're here to help in the best way possible.
The below link is the user manual for your model. Turn the page 21 (Cleaning and Maintaining your Microwave Oven - Cleaning the door and door seals) for reference: https://downloadcenter.samsung.com/content/UM/201906/20190627110623758/ME7000H_ME21R7051S_AA_AC_EN-CFR_WEB.pdf
Here is a link to "How to clean a Samsung microwave": https://www.samsung.com/us/support/answer/ANS00062285/
I also shared this video about "Best ways to clean your microwave": https://www.youtube.com/watch?v=hCsRi0XC_zQ
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145214130), which will help our team pull up your information.
Have a great day.
Melardo
I don't know.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the microwave on Black Friday and it still hasn't been delivered or installed, and won't be until Jan. 18. Great service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for loving the product. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns. They can either answer your question or transfer you to your local store to answer your specific concerns.
Reference Ticket Number: 1144760681
^Camille
Good question still on order till 09/03/ 2020
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I see my account was billed already last month not cool. On order till 09/03/2020. Order placed 07/24/2020
No, I would not recommend this to a friendTerrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came in defective and having problems getting a replacement
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number: 1144964074
^^Ross
Best buy service horrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fan did not work upon installation & best buy neglected to resolve the issue
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number:
1144965004
^^Ross
Over the counter micro
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work, and it was a long delay in shipping to get another one
No, I would not recommend this to a friendI would review it but don’t have it yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t review it since it is still late getting it to me!!! Try again later
No, I would not recommend this to a friendroomy with rack
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sleek style of the controls on the bottom rather than then side.
I would recommend this to a friendBrand response from Samsung
Posted .We're so glad to hear how happy you are with the microwave so far! ^Jecca
Samsung microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality, fan motor malfunctioned after three weeks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Sjudge, I understand you are experiencing a frustrating issue with your Samsung Microwave fan and I would like to make sure that you have the best experience with your appliance. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143344523. We appreciate you for choosing our Samsung family. ^Brad
- Pros mentioned:Design, FeaturesCons mentioned:Reliability
Stopped working after a year and a half
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Initially loved this thing. Elegant styling, lots of space, power, and usable features. Unfortunately, just a couple days ago, it started making a weird noise and now won't heat anything. Incredibly disappointing given the price tag. Contacted support and was basically told to pound sand because I'm outside the 1 year warranty (which wasn't unexpected but still disheartening none the less). Maybe it was a lemon, maybe it wasn't. I personally would advise you to stear clear.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JTurn,
Thank you for your insight about our Samsung microwave. We apologize for the inconvenience of the microwave making a loud noise and not heating. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
I recommend clicking these links for a basic troubleshooting guide:
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
To better assist you on this matter, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144833554) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Installation
Samsung for life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase for the money price cheaper than other big box stores. Quick install lower buttons a plus for my wife of 5'1"
I would recommend this to a friend - Pros mentioned:Ease of use
Samsung Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simple to use and has many functions. Heats food quickly and efficiently.
I would recommend this to a friend Good microwave - a little banged up.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave is amazing and looks really great, unfortunately it did come with a couple bumps upon arrival and we only noticed after installing.
I would recommend this to a friend- Pros mentioned:Size
Nice microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very roomy inside for large plates. Very attractive microwave.
I would recommend this to a friend
