Customer Ratings & Reviews
- Model:
- ME21R7051SS
- SKU:
- 6345899
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers recognize the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook as being easy to use and install, with a compact size and modern design. Many appreciate its numerous features, including sensor cooking, and the quick heating capabilities. However, some customers have reported concerns about the product's reliability and the door mechanism. The overall impression is positive, but potential buyers should be aware of these reported issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:DesignCons mentioned:Door, Reliability
SE Error~ Inoperable Unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I fell in love with the design and look, but BEWARE! I purchased this microwave August 2020, it arrived October 2020. The first issue I had was that after installation by the contractor, the door would not open all of the way because it was pushed all the way flushed against the wall. Fast forward, 1 year and 3mos, while cooking and using the exhaust fan, an error code SE displayed and now it's inoperable. I feel like I wasted my money and will NEVER purchase a Samsung microwave ever again! My previous GE microwave lasted close 5 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Monica,
Thank you for letting us know about the SE error code on your Samsung microwave. SE error code means Key short error.
I highly suggest checking the Samsung link below for the troubleshooting guide.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01110365/
If you have inquiries and need further assistance in the future, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1144971005.
Thank you for choosing Samsung and have a great day!
^Rainly
- Cons mentioned:Reliability
Nice, but cheap with many other issues.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an upgrade to an older Samsung model i had which was the same dimensions. To start, they change the mounting hole locations as well as removed the centering hole. This was a poor decision, everytime younhave to drill holes in a cabinet it weakens it. Also it requires so much more work to install. That alone makes me feel i will never purchase a Samsung microwave again. They need to be standard like tv mounts. The enclosure feels so cheap, the metal is held on by small bent tabs over cheap plastic. The mount holes are not even attached to the frame so it feels that at any moment it can fall down. This also causes the top to separate from the body. I never had this issue with any of my past microwaves from Samsung. For the price of this one I expected at least half decent quality.
No, I would not recommend this to a friend - Pros mentioned:Size
Great Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this microwave, the quality is amazing, it is a perfect size for me and my family, delivery was inva timely manner
I would recommend this to a friend - Pros mentioned:Ease of use
Looks great, works great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sensor cooking. Intuitive preprogrammed buttons. Easy to set clock
I would recommend this to a friend - Pros mentioned:Ease of use
Totally Satisfied
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit and a great replacement for our old microwave. Easy to see and use the operating options.
I would recommend this to a friend - Pros mentioned:Features
Great Price!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great microwave it has tons of great features.
I would recommend this to a friend Nice wave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is nice heat up food quick3n samsung is always a trusted brand
I would recommend this to a friend- Pros mentioned:Features
Great Oven
Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great looking microwave oven. Also, the features are outstanding. I would recommend this oven to any or my family and friends.
I would recommend this to a friend - Pros mentioned:Design
Ni e
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and it's high power also very stylish !!
I would recommend this to a friend Very satisfied customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent buy. The incredible price. My wife is very happy with the replacement of our damaged microwave. The time to receive it was short and the delivery was very professional. I will surely recommend them.
I would recommend this to a friendSamsung 2.1 over-the-range Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am giving this an average review because when I got home after it had been installed it saw that it had 2 dents in it. They are not huge, but I did not get this on sale so I paid a sum of money. I am not sure if the Microwave came with the dents or if they happened with installation, so I will give a remark on that review as well.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We are aware of the disappointment that a dented microwave might cause. We are here to help.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Great Delivery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item has been picked but the status on the Best Buy remains unchanged the delivery was awesome
I would recommend this to a friendSamsung Microwave review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is great buy. The interior finish is a baked on enamal like in an oven. Good looking and works great has a lot of presets as well.
I would recommend this to a friendNew appliances for kitchen remodel
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have been able to use this microwave that much as of yet but has done a fine job the few times I have. Very attractive piece to my new kitchen
I would recommend this to a friend- Cons mentioned:Door
Buyers beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave was suppose to replace my LG microwave however, it was shipped damaged and the door frame is slanted I tried microwaving my child's baby bottle and it sounded like a truck was in my kitchen. Best buy should have trained installers. He knew their was something wrong with the product, left the device at my house and said someone would call me to replace it. The pther reviews are definitely accurate.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
I wish you didn't have to go through with this experience. To better assist you with this issue, please contact the Best Buy customer service department at (888) 237-8289. Available 24 Hours a day. They can answer your questions or transfer you to your local store to answer your concerns.
Have a great day!
^Chrystel
Samsung microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Isnt loud. Cooks everything well. Happy with it.
I would recommend this to a friendNot at par with the Samsung kitchen appliances
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two stars just for the looks. This microwave is very “basic”. Most of the features like reheat, popcorn, etc don’t work properly. We have the entire set, range, fridge, and dishwasher. All very nice and good except for the microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ArtFL!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Microwave features like reheat, popcorn, etc., are not working. The experience is not what we expect from our customers. We are always here to help.
Here is a link to "How to Cook with your Samsung Microwave" and scroll to "Use Auto Cook, Use Sensor Cooking, and Adjust Power Levels": https://www.samsung.com/us/support/answer/ANS00049159/.
You may also refer to the user manual about "Reheat" on pages 11-13 and "Popcorn" on page 12: https://downloadcenter.samsung.com/content/UM/201906/20190627110623758/ME7000H_ME21R7051S_AA_AC_EN-CFR_WEB.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144799827
Have a great day.
Melardo
Samsung microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it came in a day early I have bought all of my appliances at Best Buy
I would recommend this to a friendGood product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is good and powerful. We are happy with it. Satisfied
I would recommend this to a friend- Cons mentioned:Reliability
Have to replace a 3-year old microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got the previous version of this microwave, the MC17J8000CS, and have to replace it after three years. We keep getting the error code C-D0, which is “Control buttons are pressed over 10 seconds. Clean the keys and check if there is water on the surface around key. If it occurs again, turn off the microwave oven over 30 seconds and try setting again.” When it happened the first time, we unplugged and after several fits and starts, it eventually worked again consistently. This time, we’ve had it unplugged for four days and it has not worked. We are now shopping for another microwave and it will not be a Samsung.
No, I would not recommend this to a friend
