Customer Ratings & Reviews
- Model:
- ME21R7051SS
- SKU:
- 6345899
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers recognize the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook as being easy to use and install, with a compact size and modern design. Many appreciate its numerous features, including sensor cooking, and the quick heating capabilities. However, some customers have reported concerns about the product's reliability and the door mechanism. The overall impression is positive, but potential buyers should be aware of these reported issues.
This summary was generated by AI based on customer reviews.
Over heating issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having issues with unit. After about 8 minutes on high it makes a noise and power drops very low and doesn’t seem to microwave on high anymore. You have to let the unit cool down for about 10 minutes before it will even work anymore.
I would recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear that you are having this issue with your microwave. This is a bit unexpected for this product and we would like to see how we could assist. We apologize for any inconvenience this has caused. Please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144033884) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Good looking but with flaws
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave (ME21R7051SS) looks really nice once installed, but that's about it. It is much slower to cook than my previous, 10-yr old Maytag. Very disappointed. It is also hard to see the food inside, because the inside is very dark and the window is very narrow to accommodate the controls. Another major flop is the fact that the kitchen timer cannot be used while cooking anything, and vice-versa!? If you start the timer, the cooking function is disabled. If you are cooking and push the kitchen timer button, nothing happens. What good does a kitchen timer do if it can't be used while actually cooking. I don't know what they were thinking...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to share your feedback, PBnS. Your feedback helps us to understand where we can take steps to improve our product(s). Even though it may not always be easy to hear, feedback is extremely valuable whether negative, positive or indifferent. This type of input from our consumers is instrumental in shaping Samsung, and we appreciate hearing it! Thank you for choosing Samsung. ^Liz
- Cons mentioned:Reliability
Crap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working in 2 years. spent 400 for this crap and now the heating is not working. Bad product and low quality material. NOT WORTH THE MONEY
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nick,
We know the convenience of having a microwave in our home. We'd love to help you.
Please see the link below for the steps if the Samsung microwave is not heating.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147455947, which will help our team pull up your information.
^Rainly
- Cons mentioned:Reliability
DO NOT BUY!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money. The buttons had like a clear protective layer, not like the one you peel off but one that’s supposed to be permanent and it began to chip and peel after a month. The handle got wiggly and the bottom screen pops out CONSTANTLY!! After about a 2 years of use the whole entire microwave broke. It keep giving a “door” error. Upon googling it’s super common. Samsung doesn’t care bc it’s out of the one year warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there CarissaAmesquita, I see you need assistance with your Samsung Microwave. I realize your experience has been less than ideal and would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143345803. We thank you for being a part of our Samsung family. ^Brad
Useless function buttons
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Samsung microwave ME21R7051SS 3 months ago. I am disappointed in the functioning of the product. When you set the kitchen timer you cannot perform another function without cancelling the timer. On my previous microwave another function such could be performed. This is very inconvenient allowing the microwave only to function as a timer. I do not need a $500 timer. Also, the sensor reheat function rh-1, rh-2, rh-3 overheats my food. When I called Samsung customer service I was told there that these functions are preset and you cannot adjust the time or power level. I was told that I needed to set the time and then adjust the power level after putting the food in the microwave. This totally defeats the purpose of the preset buttons. I would not recommend this product. At this price point a better microwave is available.
No, I would not recommend this to a friendAwful, SE error twice on this microwave.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful, SE error twice on this microwave....how can that be? It was fist within the year and the repair was covered under warranty. Now the second time around it was oever the year and out of warranty. Called Samasung to explain that this happened twice and there should be something wrong with the unit design if failed twic for the same reason (The repair should have lasted at least a year).....didnt get the help! what a shame after owning 2 samungs TV, washer, dryer, dishwasher, over the range microwave, stove.....i think i need to consider different brand. Now time to buy one, but i shouldnt consider the same microwave/brand
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that a microwave should function without an error code for more than a year, MoisesQ. We're here to help!
S.E. means Key short error.
If you get an error code, service is needed. First, though, you may clear the error if you power cycles the microwave. And if moisture may have gotten in the microwave, that could be causing errors, too, so let it dry. Below is a link for more information.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145608727) to help our team pull up your information when you message us.
Thank you!
-Angelica
Do Not Buy!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Six years ago I moved into my new home and renovated my kitchen to include all new Samsung appliances in black stainless steel which I purchased at Best Buy. Upon the installation of my appliances by certified tech's, the dishwasher leaked. Called the tech from Samsung who told me the countertops were not installed properly and they could not fix it. Luckily, I was able to repair it myself, even though the tech stripped the screw to adjust it. Next the stove, as we cleaned it the black stainless began to chip off and reveal the stainless steel under it. Shortly after, the refrigerator's ice maker completely stopped working. Lastly, on Christmas Day, this microwave stopped working completely, tripping the breaker each time we started it. Samsung customer service has been of no help at all and I gave up dealing with them once my ice maker stopped working. I spent close to $6000 on appliances and all have issues, this is completely unsatisfactory, as I have always had faith in Samsung electronics, however their appliances are awful!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mike,
Thank you for your honest feedback and we hope you are in good health. We are happy to know that you have Samsung home appliances for your daily chores and routine; however, we are saddened to know that you have issues with them like water leaks, paint chips, ice maker not functional and microwave concerns.
I have provided several links that can resolve your concerns about your home appliances.
Please click on the link below to guide you through dishwasher leak and resolve it.
http://www.samsung.com/us/support/troubleshooting/TSG01001021/
Please click on the link below for assistance with cleaning a Samsung gas cooktop.
https://www.samsung.com/us/support/answer/ANS00049945/
Please click on the link that will assist you with resolving your ice maker.
http://www.samsung.com/us/support/troubleshooting/TSG01001012/
I have included the link for warranty policy should you need it.
https://www.samsung.com/us/support/warranty/?model=N0053091&modelCode=WE402NC/A3
Please feel free to get in touch with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community
https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144197705
Leo
- Cons mentioned:Reliability
Say no to Samsung!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worked for 3 years and stopped. Samsung is a terrible brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We would love to discuss your microwave to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147654147) to help our team pull up your information when you message us.
Have a great day.
^Charles
- Cons mentioned:Reliability
SE Error
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.According to many other reviews I guess we were lucky to make it 2 years and 9 months before getting the SE error and no longer able to operate. I have never had issues with Samsung brand until now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SuzanneL,
Thank you for sharing your feedback. Your satisfaction is our main priority, and we are glad you are using Samsung Microwave. We apologize for the inconvenience you experienced with our product, especially the SE error message. We understand how important home appliances make our life convenient and comfortable. We will surely notate this feedback for better products and services in the future.
To help you with this, I am providing these links to guide you on the issue.
Samsung microwave error codes
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
How to fix range and microwave problems | Samsung US
https://www.youtube.com/watch?v=N064z8CQ8XA
Warranty Coverage
https://www.samsung.com/us/support/service/warranty/ME21R7051SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144792586
Thank you for choosing Samsung. Have a great day.
^^Ross
- Cons mentioned:Reliability
Unreliable Poor Value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave did not last 2 years. Definitely do not buy.
No, I would not recommend this to a friend customer service not helpful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good experience The microwave was dented and the customer service was not helpful
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand how disappointing it can be to see the actual state of your microwave. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to address your concerns about replacing your new microwave, which was dented.
Have a great day.
-John
Complete failure after less than 3 years of use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.15 months after purchase, the digital display on the door failed. the microwave itself still worked, but I would not know if I had entered 0:20 or 2:00 for the time. It was a guessing game. Not to mention not being able to see the time or use the timer function. To correct the issue required replacing the whole door at a cost of $135. Not happy! 30 months after purchase, the heating mechanism failed. Now I have the opposite problem, I can use the clock and timer but the microwave does not heat anything up. Replacing this microwave will not come with the purchase of another Samsung microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Stacy! I would like to provide this link (https://bit.ly/2HbXcvB) that has what steps to take when the microwave won't heat. ^Jecca
Samsung Garbage products.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung makes garbage microwave ovens. My first Samsung lasted 1year and broke down thanksgiving morning. My second over the range died after 4 years the day before thanksgiving. Do not buy this brand!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Sharing your experience matters to us. We would love to speak with you about the microwave and how we can assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146553904 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Good for 3 years.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the microwave back in December of 2020. It worked great recently untill it didnt. Have the "SE" Error code and was able to fix it one time. Second time the microwave is done. The replacement parts cost almost as much as the microwave. Not buying Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We can't even imagine what you are going through right now. We will offer our help in any way possible.
We recommend checking the resources below when you encounter an error code on your microwave.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146625088), and it will help our team pull up your information.
^Rodel
Did not last long at all!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this microwave, and had it installed the end of December 2020 during a full kitchen remodel. It has already stopped working. Called Best Buy, gave them the error code shown on the door. Parts to repair are $370 plus $100.00 to repair. What a waste of money this item was. I do not recommend this at all! It's a total Throw away!
No, I would not recommend this to a friendWaste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you like to use the stove under the microwave, then this is a WASTE of money! The steam from cooking with make the microwave malfunction. You'll need to pay more money to repair this about once a year.
No, I would not recommend this to a friendToo expensive for the quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great while it lasted - magnetron needs to be replaced after two years. I've had microwaves last a decade without issues. this microwave is way too expensive to have issues this early.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AnyelyM,
We would love to assist you with your appliance. Kindly provide us with more details about the microwave.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146319945) to help our team pull up your information.
Have a great day,
-Ernest-
Save your money and don’t buy this
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I regret buying this brand it is known that will broke after warranty expire , touch button very hard over all bad experience
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sam G,
We appreciate you sharing your overall experience with your Samsung microwave. Let us help.
Please see the link below for steps if the Samsung microwave control panel does not respond.
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147455999, which will help our team pull up your information.
^Rainly
Piece of trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave has stoped working in less than a month. Best Buy will not accept return after 15 days and Samsung doesn’t want to fix it sending me back to Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment about the experience you had. Let us extend our help.
Please see the link below for steps if the Samsung microwave is not working. You can select the nearest issue by clicking the radio button.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146895815, which will help our team pull up your information.
^Rainly
WOULD NOT RECOMMEND
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave makes a crackling/popping noise about 10 seconds into the time. This happens with or without food in the microwave. A new microwave is on the way but, of course, will not be here until after the holiday. This leaves us high and dry until then. Best Buy has not been of any assistance, other than to offer their apologies. VERY FRUSTRATED!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jeremy! I would like to provide this link (https://bit.ly/2un8ASd) that can help you determine if the sound you heard is normal or not. ^Jecca
