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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 557 reviews

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Rating by feature

  • Performance

    Rating 4.7 out of 5 stars

  • Cook Settings

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 556 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Replacement microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfect, works nice, cleans easy. We are satisfied,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy again

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge! So much more room than my other microwave. Warms food perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Looks great in a modern concept house

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for an investment house works great and looks great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty cool Microwave I have all Samsung Kitchen appliances. Dishwasher Next

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent microwave. The rotating mechanism can be more sturdy

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Sleek and good looking

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek and good looking machine. Haven't used it yet as it's in our new construction project, but will update review once we do.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My Micro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a simple and nice looking. Easy to work, but like any other microwave smudging is a issue.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cheap product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No suction over the stove whatsoever for exhaust. One half of the suction won't even hold up a piece of paper, the other does but it doesnt move any steam through the unit and through the exhaust. Apparently this is a common issue with all Samsung microwaves I wasn't familiar with before purchasing. Poor engineering, littered with holes allowing suction from areas that aren't intended. The exhaust fan on top is definitely powerful but doesn't matter if it's not pulling air from where it's supposed to. I have had to set up a fan to blow through my kitchen just so moisture doesn't accumulate on the front of my microwave while cooking. Literally took the whole microwave apart trying to limit air intake from other areas but I definitely cannot recommend. Frustrating as this item was in stock and I didn't receive my other appliances for a month after so I can't return this. Frustrating as this item was in stock and I didn't receive my other appliances for a month after so I can't return this at this point.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Benjamin,

      We understand the importance of a working vent in the microwave. Let us take care of the unit right away!

      Please see the link below to help you with the microwave vents.

      Vent fan is weak on Samsung over-the-range microwave.
      https://www.samsung.com/us/support/troubleshooting/TSG01202710/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147600861) to help our team pull up your information.

      Have a great day.

      ^Aloe Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ge it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But it very nice elegant and it works amazing highly recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, need to replace old microwave and this one fit the bill. Has wifi which connects to my phone. Great item

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I really wish the function keys were backlit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This would have been a 5 Star except for two things - I purchased “open box”, but the rep never checked the contents. The glass turntable plate was missing. I have to order from Amazon and wound up spending what would have been full price anyway

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung Microwave

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints so far. Easy installation and serves it's purpose.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful,easy to use,easy to install,works just as intented.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A good buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying from best buy is always great. Ordered online and I'm very pleased we received it just 3 days later. Works perfect, as it should, and looks good. I really like that the touch controls are very responsive and the light under the microwave is a cool daylight color, not a warm white, which when turned on brightens the area very well. The only negative is that i couldn't get it to connect to the electric range for the auto connectivity feature. Not a big deal. Still love it, and highly recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Door quality

    Rated 1 out of 5 stars

    Do not buy Sampson

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not recommend this to anyone who wants to purchase a microwave. The unit looked good when we got it but after a while the door hinge started to make noise and catch so I called the company and they sent a specialist out to look at it. When he took the top cover off the unit under the cover was damaged and that is why the door stared because it wore the hinges out and they would not cover to have it replaced. Bestbuy was good enough to switch it out because I had the extra warranty on it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi CraigE,

      Sharing your honest review of your microwave experience is essential, and we are glad you had it changed. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day!

      -Kimberly Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Bought to replace a broken one. Easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    samsung over the range microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    samsung - auto release microwave. has a sleek design and I love the fact that it has no visible buttons

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing and looks stunning! Would highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Arrived on time and is working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very stylish and looks great.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave was easy to install and really upgraded our kitchen. It's very stylish and works well. I highly recommend it.

    I would recommend this to a friend
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