Customer Ratings & Reviews
- Model:
- ME21DG6300SRAA
- SKU:
- 10926587
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
No one went to set it up after it was delivered!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will never know! I ended up losing my patience and returning it because after 3 failed attempts of rescheduling for them to set it up after it was already delivered for almost a month they couldn’t set it up because of an electrical issue then I call set up a new date wasted a day of work and no one showed up ! When I called theres was no appointment! Then got a new date and no one showed up , they just sent me a message that in 1-2 days I can reschedule! Yep another day wasted this was the most expensive microwave in history! Never buying anything from best buy ever again!!! Called complain a manager was supposed to call and nope ! No one called ! Im done with them!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Would Not Recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit stopped working within the first year. It was still under warranty so I contacted Samsung who sent out a technician. 12 days later I still have no microwave, can't contact the technician, and all Samsung will tell me is to wait another 5 days and then they'll evaluate my options. Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Robbo, we understand your frustration with your microwave. Allow us to help.
Here is a guide to help you with your microwave that stopped working.
Samsung microwave is not working
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
Should you need more assistance with your service technician visit, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151597079) to help our team pull up your information.
Have a great day.
^Camille
Died The Same Day
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this installed literally today. Made a horrible buzzkng sound when running, plus the door is warped so it doesn't close all the way sometimes. Then, when we used it for just around 4 minutes, it completely died with a strong electrical burning smell. BB is replacing it, but I will exchange for a different model if the next one is the same.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the disappointment about your experience using the microwave.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 should you need to follow up on the replacement. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Think twice about Open Box.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took me about two weeks to install this microwave because of some other work, and when I finally did all of the work of mounting it up and plugging it in it has an error with the door that will not start the microwave. Upon reaching out to Best buy I was told I have to go to Samsung to fix it, and of course I'm outside of my return window. I can't imagine this part was actually tested, because the error started about 10 secs after I plugged it in.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello GregW,
We know how disappointed you are with your microwave. Let us provide the details you need.
Below is a link with steps and details to help you understand the error code that appeared on your microwave.
Samsung microwave error codes
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
We'd be happy to speak with you to provide further assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150662994) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Microwave Disappointment
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Within just over 60 days after install, microwave stopped heating properly. Not what I expect from Samsung. Because we were a few days past the 60 day mark, now have to work directly with Samsung for warranty fix or replacement. Very disappointing considering how long we have been Best Buy customers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the disappointment when the microwave stopped heating correctly. Let us help.
The link below contains information on what to do when the microwave has stopped heating.
Samsung microwave is not heating:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
If the microwave does not heat, you may also check the user manual (page 36) for other solutions.
https://downloadcenter.samsung.com/content/UM/202402/20240227133717890/O_01._IB_FULL_ME7500D_GOOD_ME21DG6300SR_AA_AC_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148107256) to help our team pull up your information when you message us.
Thank you.
-Angelica
Did not work properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave shuts down if on for longer than about 1.5 minutes. I believe it is overheating bc there is no fan sound and steam comes out when the door is open. Do not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Thomas,
We understand how important it is to have a functional microwave at home. Let us help.
Here is a link for troubleshooting steps for your microwave that shuts down on its own; kindly click the embedded words.
Samsung microwave does not turn on or turns off by itself.
https://www.samsung.com/us/support/troubleshooting/TSG01001964/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149056552) to help our team pull up your information when you message us.
Thank you.
-Ricardo
My contractor and i are Still Waiting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not received it yet. Waiting for delivery, The other four kitchen appliances I purchased last month have been delivered, but no cooktop.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
Need help
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having trouble with the microwave. Would like someone to come and check it out. Please!
No, I would not recommend this to a friendBrand response from Samsung
Posted .JoeS, we understand you need assistance with your microwave. We want to speak to you directly and get more information about your microwave so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147659714) to help our team pull up your information.
Have a great day.
^Camille
Exhaust Fans Unbearable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fans unbearably loud settings 4 hi and 1 lowest and they all sound the same, would recommend getting different model or brand entirely
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mark G,
That definitely sounds frustrating, especially when you're expecting a range of settings to offer more control over noise and comfort. We would like to provide details about the exhaust fan of this model.
The loudness of range hoods and over-the-range microwave fans is measured in sones. For context, 1 sone is about as quiet as a running refrigerator, 4 sones is similar to a normal conversation, and 8 sones is comparable to light traffic. Many Samsung range hoods and over-the-range microwave fans operate at levels over 10 sones, which can be noticeably louder than expected for kitchen ventilation.
Typically, the sound you hear should come more from the airflow than from the motor itself. However, this can vary based on factors like the type of ductwork, its length, and the number of bends or turns it has.
Leo
semi uninthused
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had this for over a month and still not comfortable with the lack of instruction manual, and will not pay the $1.00 per question to samsung online. happy to have it since last one got hit with a power spike, but its unused so far except for the light, and even then its impossible to turn on without leaving noticeable smudges on the front panel. definitely not intuitive to use
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Don H,
We appreciate you sharing your sentiments about the experience you had with your Samsung microwave. Let us assist you.
You can download and view the model's user manual online by clicking the link below.
https://downloadcenter.samsung.com/content/UM/202402/20240227133717890/O_01._IB_FULL_ME7500D_GOOD_ME21DG6300SR_AA_AC_EN.pdf
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147440537, which will help our team pull up your information.
^Rainly
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 13 months and then stopped heating food. Will cost more than the value of the microwave to have serviced…
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mike,
We know how convenient it is to have a working microwave in our home, and we are glad to help you.
We shared a link below with steps to help you with the microwave that is not heating.
Samsung microwave has stopped working or will not heat
https://www.samsung.com/us/support/troubleshoot/TSG10007304/
Should you proceed with the repair, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151950808) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We shall see...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hope it is great. I purchased it 2 weeks ago and it isn't getting delivered until tomorrow!
I would recommend this to a friendBrand response from Samsung
Posted .Hello KendallW,
Thank you for choosing Samsung for your Appliance needs.
Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Samsung Microwave.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst purchase I have ever made! We installed the microwave. The next day the power board went out. We had less than 24 hours of microwave use. This microwave is the second one to have this same problem
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are saddened by the condition of your microwave's power board, NancyA. We would like to have a direct conversation to offer support and address any other concerns you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please include reference number 1151277731 in your message so our team can locate your information.
Have a great day.
-John
All is above
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed; instruction manual worthless, setting the hour's AM/PM impossible. Difficult to see inside-controls horizontally placed block vision to inside; thought I was getting a 1.7 KW and it is 1.0 KW. I don't really care about the "wi-fi connectivity".
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the disappointment you feel with your microwave. We are here to help.
Setting the clock on your microwave is easy; here is a link to your user manual on how to do this. Turn to page 14, "Set Time."
Manual
https://downloadcenter.samsung.com/content/UM/202402/20240227133717890/O_01._IB_FULL_ME7500D_GOOD_ME21DG6300SR_AA_AC_EN.pdf
As for the power consumption of your microwave, it would be 1700 KW.
Please see the link to your spec sheet for more details on "Power Consumption (Microwave)."
Spec Sheet
https://www.samsung.com/us/home-appliances/microwaves/over-the-range/2-1-cu-ft-over-the-range-microwave-with-wi-fi-in-fingerprint-resistant-stainless-steel-me21dg6300sraa/#specs
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147675795) to help our team pull up your information.
Have a great day.
^Camille
Disappointment
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work out box error code door ever since I purchased techs have been playing with it for almost 2 months
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jorge, we understand the importance of a working microwave to heat our food. Allow us to help.
We recommend checking this guide to help you with your microwave's error code. The first option is the troubleshooting step for the error code, and the second option is a list of error codes to match the one showing on your microwave. You will also see the detailed definition of the error code.
What does the error code on my Samsung microwave mean?
https://www.samsung.com/us/support/troubleshoot/TSG10007495/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151668469) to help our team pull up your information.
Have a great day.
^Camille
Broke in less than a year
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in less than a year. Company had to come fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jaryd G,
That’s incredibly frustrating, especially when something meant to make daily life easier lets you down so quickly. We are here to help.
If there's anything we can do to help apart from having a qualified technician visit, or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1152027617 to help our team pull up your information.
Leo
Piece of crap stay away!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I finally figured out why this beautiful looking microwave was only $249 on Black Friday. Because it's a piece of crap. After 3 weeks, suddenly it went out in the middle of being used. It was set for for 8 minutes And went out after 3 minutes. When I got close to the microwave, It smelled like burning rubber, then suddenly 3 hours later, it kicked back on. And then today, after heating something up for 90 seconds and then adding an additional 30 seconds twice, it did it again. And it's been off for the past hour.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your microwave.
Here is a link for troubleshooting steps for your microwave that stopped working; kindly click the embedded words.
Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#:~:text=A%20microwave%20that%20is%20not%20turning%20on%20or,at%20all%2C%20it%20could%20be%20in%20Demo%20mode.?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148035076) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Making rattling noises after a month!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started making weird noises after a month of use! Was told I couldn’t exchange/return it because my return day was passed by a week!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a working microwave in your home, GabrielaG. Let's get this taken care of.
Please refer to the resources below for solutions to your microwave’s concerns. Please click the link and the hyperlinks for tips.
Samsung microwave is making weird noises (Please choose the best that describes the sound that you are hearing):
https://www.samsung.com/us/support/troubleshoot/TSG10007187/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number 1151396152 to help our team pull up your information when you message us.
Have a great day.
-John
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted just beyond the year warranty and died. Had a home warranty service come to repair it and that only lasted a month. Do not buy this unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MaxC, we are here to assist you with your refrigerator at any time.
You can contact our Support Team via the link below to speak with a live representative for additional assistance with your unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please include reference number 1151226526 in your message so our team can locate your information.
Have a great day.
-John
WARNING DON'T BUY
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I can leave no stars. Samsung should stick to mobile devices and leave the appliances to the professionals. I have been a Bestbuy customer since 2008. I am a total plus member. I have spend thousands of dollars in Bestbuy. The microwave I bought 3 months stopped working. I called customer service no help. Don't waste your money on a Total plus membership in bestbuy. I am stuck with a broken microwave for Xmas holiday. I will no longer be spending my money in Bestbuy after this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MariaS,
We can feel your dissatisfaction with your microwave. We are here to help you.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147992283), to help our team pull up your information.
Have a great day!
^Rodel
