Customer Ratings & Reviews
- Model:
- RT21M6215SG
- SKU:
- 5796733
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the ample space and size of the 21.1 cu. ft. Top-Freezer Refrigerator with FlexZone, frequently praising its ice maker and quiet operation. Many appreciate the fingerprint-resistant design and easy-to-use features, while some noted the interior lighting could be improved and that door reversal presented challenges for a few users. The FlexZone feature also received positive feedback.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Fingerprint resistanceCons mentioned:Lighting
Deep dark fridge, short shelf height
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have now owned this fridge for a bit more than 2 years. As far as cooling goes, this does the job. No complaints about the freezer. I don't use the ice maker. Fingerprint resistance is nice. As for the refrigerator design though - I am far from happy. The bottom plastic door shelf cracked and broke. Because the "slide and reach pantry" extends the full width of the fridge, there is not as much height allowed for shelving. Tall heavy things (like a gallon milk jug) need to go in a door shelf - which as I mentioned, broke. If we adjust the shelves to allow for a milk jug, it makes the other shelves too short to be useful - the shelves are already close together, and the light is in the very front so the back is DARK, items are not easily seen or accessible. (The light is in the center ceiling in our old fridge and lights up the shelves so much better.) We are removing the slide and reach pantry to make room for taller things, and will just use our own bin for deli items. I would not purchase this again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I understand your frustration with the refrigerator's shelf placement. Let's get this sorted out, CynthiaK.
To purchase the compatible bottom door shelf for this fridge model, please get in touch with our Samsung Parts Team by calling (800) 627-4368. Available from Mon - Fri between 9:00 AM - 6:30 PM EST. They can check the compatibility and availability of the parts or accessories you wish to order.
Please follow along with this helpful guide below to save space on your refrigerator.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146518528, to help our team pull up your information.
Have a great day!
^Chrystel
Good room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of room but not alot of adjustability. Fridge is very deep so had to buy bins for my condiments so they didn't get lost in the back of the fridge. Only s slot adjustments for the shelves.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I would like to congratulate you on joining the Samsung Family. I am glad the we have customer that love our spacious refrigerator. Thank you for choosing Samsung. ^Brad
- Pros mentioned:Space
So far so good….
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too early to tell…. I only had it for 1 month but so far it works well. It’s a simple design and spacious enough for my food.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
- Pros mentioned:Noise level
ok but with issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works well but door shelves are not high enough. refrig shelves lack enough height to store jars and cans over 6 inches. had to buy turn tables to be able to see and get at things in back!. Freezer is too large for my needs and encroches into what should be refrigerator shelf space. Limited choice due to exterior dimention fitting cabinat openings. works fine, very quiet but wouldn't buy if I realized problems with shelves
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi mrwizard,
Thank you for giving us a review of the Samsung refrigerator. We appreciate you giving us your honest feedback about the design, and it can help us improve our Samsung products.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144396560
^Rainly
- Pros mentioned:Ice maker
Noisy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek looking, but very noisy. I have a very small space and would have preferred a nice french door with a built in ice maker and water filter. I got stuck with a plain jane old style fridge. It has an ice maker, but no filter so I didn't hook it up. I think handles on these types of fridge are cheesy and look awful, so I do like the look of this fridge. I just wish it wasn't so noisy! My old Kenmore was quiet as a mouse.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there! I have a solution for you. On this link, https://bit.ly/2MA76fI you will be able to determine whether or not the noises you are experiencing are normal or abnormal. Also, here's a helpful video: https://bit.ly/2MAV3yO in which explains how to prevent abnormal sounds. If this doesn't work please feel free to reach out to us at 1-800-Samsung.
^Lizzette
- Pros mentioned:Size
Basic model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After trying a french door and a larger top freezer, this is the largest refrigerator we could find that fit our space. So this was not our first choice. So far, it seems to be doing the job of keeping food cold. We were replacing a 28 year old top freezer model that had more cubic feet. This ice maker is smaller and the shelves are a single glass, not split so you have to move the whole shelf up or down.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Nutsy,
Thank you for giving us a review about the Samsung refrigerator. We appreciate our customers' honest feedback, and it can help us improve our Samsung products.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144395100
^Rainly
- Cons mentioned:Door reversal
Would buy again so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Major problem with door staying closed. Good thing is I’m getting a fast manufacture service out to fix this problem. Lots of room for food and freezer storage and love the no handle feature and the easy care of the stainless steel fridge.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Refrigerator. We are glad to see that you are enjoying your machine. You are heading in the right direction with a speedy repair from our service professional. We thank you for choosing Samsung. ^Brad
- Pros mentioned:Space
Ms
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice style, large freezer department, however the ref part is limited space due the draw locations..
I would recommend this to a friend Refrigerator
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Odd, weird loud sounds coming from the refigerator intermittently. Is this the new normal? Otherwise it's dependable and does the trick with cooling.
I would recommend this to a friendBrand response from Samsung
Posted .We understand how it feels to deal with a noisy refrigerator, BarbaraR. Let us help.
We recommend checking the resource below for your Samsung refrigerator's noise to know what's causing it. Please browse the guide and pick the one similar to the noise to troubleshoot it. It also includes a video link you can watch from beginning to end.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148441025) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Noise level
Poor Design For A Family
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought our refrigerator at Pacific Sales in Roseville and product was delivered damaged to our house right out of the box.. I think this refrigerator is nosier then our old one and the shelving inside is not designed to our liking. Just a poor design for storage unless your single.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Axel,
Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator. We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if they are making loud noises. Don't worry we will surely notate your feedback about this matter for a better product in the future.
To help you out identify the issue, please click the link for your reference and some basic troubleshooting guide.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
or
https://www.youtube.com/watch?v=cain2xjBCQE
I highly recommend visiting this link to view the product specifications:
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/top-mount/rt21m6215sg-aa/pdf/RT21M6215_V5_SPEC_SHEET.pdf
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.youtube.com/watch?v=vWp2bnE3uhQ
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RT21M6215SG/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144305405
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Door reversal
Like the look
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door has two dents on it ...the installers were supposed to reverse the doors and they didn’t have the proper piece to do so..I was told when the other appliances arrived that would be taken care to date this has not happened
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. It's not the experience we want you to have with one of our products.
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Your Reference Ticket Number: 1144788581
Thank you, and stay safe!
-Angelica
Good looking exterior, interior meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is sleek on the outside, but the interior lacks the structural features that keep contents well-organized. Door shelves are not adjustable; lacks good egg storage. When door closes, all contents of shelves rattle. LED lighting is very dim in lower section. This might be the best box for its size, however. Good for a retrofit to modernize a kitchen's appearance.
I would recommend this to a friendNoisy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I find this refrigerator to be noisy I can hear the ice maker and water filling but that noise I know what it is..But I hear this noise that sounds really weird like a ding noise against a pipe or metal it’s just annoying..Makes me think it’s gonna die on me..I hope it’s a normal noise..The refrigerator seems to work fine..But I do find this noise concerning.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're here to help with this, John! I actually have this link (https://bit.ly/2X1m8Sn) that has in depth information about the different noises you may hear from the refrigerator, including which sounds are normal or abnormal. ^Jecca
refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was delivered but they did not change doors to open the right way so now they said it will cost me to have someone come back out to switch the doors to open the right way they should have done that when they delivered it . To me it was only delivered only particall because they didnt finishthe job said they were running behind & didnt have time to do it. it was not put on the order to switch the doors but than again he didnt ask me or tell me about it
I would recommend this to a friend- Pros mentioned:Space
Good item
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a nice fridge and spacious. The only thing it has a weird noise.
I would recommend this to a friendBrand response from Samsung
Posted .Hello JasminJ, we thank you for taking time out of your busy schedule leave us a review. We are continually improving the quality of our products and your feedback is important to that process. I am including a link to a helpful troubleshooting guide to support your concerns on the noise coming from the refrigerator (https://bit.ly/3n8qeB7). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143806342) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
OK but not Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was a little disappointed in the product. It had a freezer bigger than I expected and the refrigerator was smaller than I expected. The freezer gets too cold and ice cream freezes solid even though I set the thermostat higher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Let us assist you with your fridge's temperature settings.
Please follow the steps in checking your fridge temperature and click the hyperlinks for further assistance.
Samsung freezer is too cold.
https://www.samsung.com/us/support/troubleshooting/TSG01109866/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145970403 to help our team pull up your information.
Have a great day.
^Aloe
- Pros mentioned:Noise level
Just normal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pretty quiet and cool can't change door left/right it's too hard open door
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Refrigerator. We are glad to be your newest addition to your kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad
Low fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My fridge broke down on me and the repairman from Sears wasn't coming out for 2 months and I need a fridge now and this one was gonna be delivered in less then a 5 days. If you got bad knees or a bad back, this is not for you. Everything on the bottom is very low. The bottom shelf you almost have to sit on the floor to get you stuff out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Raine, we appreciate you taking time out of your day to tell us about your experience. We manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. If you have any further concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143806373) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
Works but cramped
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sliding top rack makes it difficult to put tall stuff on the racks. Anything tall, even a milk jug, has to go on the door. If you raise the bottom rack to fit more taller things then you are forced to make one of the shelves really skinny because of the top sliding shelf. I suppose you can take out the top slider but it is a feature of this refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback! ^Ty
Poor shelf location
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator comes without a proper user's manual. What they call user's manual is an installation manual. Shelf space is insufficient for a gallon of milk or a bottle of wine with cork Who designed this interior? A real user's manual is needed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jomar, I see where you're coming from. I have good news for you! You can either store them on the refrigerator door guards or adjust the refrigerator shelves to make those items fit in. Here's is also a link with the user's manual (https://bit.ly/2u9Ny6O) you can download.
^Jefry