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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 424 reviews

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Rating by feature

  • Quality

    Rating 2.9 out of 5 stars

  • Value

    Rating 2.9 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers enjoy the spacious interior, showcase door, and counter-depth design of the refrigerator. They appreciate the flexibility of the flex drawer and the overall design of the appliance. However, some customers have experienced issues with the ice maker freezing up and the refrigerator being louder than expected.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 424 reviews
  • Cons mentioned:
    Ice maker

    Rated 2 out of 5 stars

    Samsung needs to redesign!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed in this appliance. Storage in upper half is awkward and its vegetable/cheese drawers and lower shelf are poorly designed for cleaning. Any spill seeps into crevices and difficult to take apart. Why not just make it a seamless drawer and shelf? The ice maker is the worst aspect of this refrigerator. It continually freezes up and the cubes are not uniform. Beautiful exterior, but regret purchasing.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Great fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plenty of room for counter depth fridge... multiple access door is excellent

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good counter depth frdige

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this fridge and selected the counter depth. It is good overall, but small inside. Of course, this is because it is counter depth... Really like it other than water dispenser shoots out water fast and at a funny angle. It ends up splattering everything.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Slick designed and very modern looking.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slick designed and very modern looking. Works great. the only negative thing that i can say about it is that the shelves that are in-front of the ice maker are too small to really be functional. Other that that, i am very happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is beautiful inside and out. Have received many compliments.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, goodlooking refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to this new French door, two draw refrigerator when my old one died. Love the additional dedicated chilling drawer where I can keep beverages that are always chilled and ready at hand. Also love the small door that can be opened giving access to the front refrigerator drawers without opening the whole refrigerator. All in all a very good looking, cleverly designed product

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Great New Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Refrigerator is s great. Lots of room and yet small enough to fit right in.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 3 out of 5 stars

    Decent Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator cools and freezes as it should. The inside drawer sticks and doesn't slide properly. The ice dispenser is slow and you have to hold most big cups at an awkward angle to fill.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there. I'd like to help. Sometimes messes in the fridge require deeper cleaning to avoid sticks and help drawers to slide properly, to get the job done, learn how in this link: https://bit.ly/2BUs2ZR. Also, in regards to the water and ice dispenser being slow, please follow the steps on this link: https://bit.ly/2PIx0Ml. For additional support please contact us at 1-800-Samsung.
      ^Lizzette Samsung

  • Rated 4 out of 5 stars

    Pretty happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is amazing and it would have earned 5 stars, but the bottom tray in the freezer seems to come lose sometimes...not a big deal, but it was annoying at first...other than that....love the easy access door to grab milk and such

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Excellent Refrigerator.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good refrigerator,. Excellent cooling. Lots of space and flexibility.

    I would recommend this to a friend
  • Pros mentioned:
    Flex drawer

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the convenience of that "flex" drawer. The new color is beautiful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator looks and works great!!! Lota of space.

    I would recommend this to a friend
  • Pros mentioned:
    Black stainless

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    beautiful black stainless steel, modern, sleek looking.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We're excited for you, GJMM! Thanks so much for choosing Samsung. ^Mae Samsung

  • Cons mentioned:
    Ice maker

    Rated 2 out of 5 stars

    Ice Maker Broken after just 1.5 yrs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase this or any other Samsung fridge at your own peril. There are an ENDLESS array of angry online complaints (including threats of class action lawsuits) regarding the ice maker, which has a well-established design flaw which causes the ice maker to break. Mine broke yesterday. Owned this fridge for just a year and a half, just long enough to surpass the very poor 1-yr warranty. Even when working, the ice maker was always frustrating, producing ice quickly, but dispensing it incredibly slowly.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice looking refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator . I had purchased it for my new home and the only problem I faced was with the height of the refrigerator . The hinges will not go below the cabinet hence I did not opt for counterdepth refrigerator which would have looked better.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Specious

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and speacious to accommodate my food for a week

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Looks nice/works nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge is a nice product, is convienently sized and quiet

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good space for a counter-depth fridge. Flex draw is awesome. Door storage on side with ice maker is extremely limited as you could imagine. Other than that, the only drawback so far is keeping it clean. Stainless finish smudges easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad we picked it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. We love this Flex-door refrigerator. My wife has already noticed that with the ice/water on the door and the flex-door feature, we're seldom inside the frig. anymore. Best Buy did a great job scheduling and installing the refrigerator; had the old one out and new one installed and running in about 45minutes. Great job.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    As good as the reviews claim.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful, functional, and accurate. Couldn't be happier.

    I would recommend this to a friend
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