Customer Ratings & Reviews
- Model:
- DW80R9950US
- SKU:
- 6329899
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the impressively low noise level and excellent cleaning performance of this dishwasher, frequently praising its effective drying feature and the convenience of the third rack. Many appreciate the ease of use and sleek design, while some find the cycle time a bit long and express concerns about the product's long-term reliability. A few customers also mention the higher price point.
This summary was generated by AI based on customer reviews.
Quite and clean
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It washes quite and clean. Nothing much to say about dishwashers, other than they are supposed to wash the pots and pans too! So for now, it's doing exactly that.
I would recommend this to a friend- Pros mentioned:Noise level
Quiet but not a great dishwasher
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We upgraded from an older Samsung model because we wanted something quiet. I regret my decision, the dishwasher is very quiet but doesn’t do a good job washing or drying the dishes. The auto release is supposed to help with drying but it worked once and has not worked since. Also, I think something broke because now there is a crunch noise when closing the door. ALL our appliances are Samsung because we’ve always had a great experience but this dishwasher is the exception.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello monm! Thank you for taking the time to leave your feedback. I understand that your unit is not cleaning and drying as it should. Below I have provided links that will help rectify the concern. (http://www.samsung.com/us/support/troubleshooting/TSG01000962/) (http://www.samsung.com/us/support/troubleshooting/TSG01002056/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143953241
Thank you for choosing Samsung. ^Nic
Quality products and quality installation.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality products and quality installation. Quick shipping and 2 years no interest.
I would recommend this to a friendHeat dry is truly needed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stick with a plastic interior tub. Stainless tubs think they can dry with steam amd rinse aid.... it doesnt really work. Also pops door open to air dry and in our situation is kinda in the way as it on the prepping countertop.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate you informing us that your Samsung dishwasher's steam and rinse aid doesn't work. We apologize for the inconvenience and will gladly look into this for you.
Here are the links to the troubleshooting steps to try when your Samsung dishwasher has a drying issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
https://www.youtube.com/watch?v=bajCw_H-njg
For reference, you may check the link below for a guide to learning how to load your Samsung dishwasher.
https://www.samsung.com/us/support/answer/ANS00062443/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144863804), which will help our team pull up your information.
Thank you!
-Angelica
Small
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's is smaller then my previous 1 but it's look nice and cleans the dishes
I would recommend this to a friendQuiet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with this dishwasher, it is very quiet, you don’t hear it when it is running, it was a easy install and I am happy with it. Great dishwasher.
I would recommend this to a friendHappy Wife
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher was an excellent choice. Installation by Best Buy was a better choice
I would recommend this to a friendHarvey Lay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was purchased now for a kitchen remodel taking place in September 2021. It has the features we were looking for, but we will not have use of it until later.
I would recommend this to a friendDishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick employees response to needing help.He showed us all options available. He checked for other sale price option with our total tech.
I would recommend this to a friend- Cons mentioned:Reliability
Made it 18 months before it broke
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for 1.5 years now is throwing a LC code so already has issues. It’s a shame you can’t buy something this expensive and expect it to work long term.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
We're here to help with what you are experiencing with your dishwasher. We recommend following these helpful details below.
If you receive the error codes LE or LC, moisture is detected where it doesn't belong, even if a leak isn't visible or noticeable. Learn more from these details.
Samsung dishwasher is displaying an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Samsung dishwasher is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-displays-a-leakage-error-code
You may also watch our youtube video about "Troubleshooting dishwasher error codes":
https://www.youtube.com/watch?v=xCY2C3KzdRc
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145308776, to help our team pull up your information.
Have a great day!
^Chrystel
Good dishwasher
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Renewing my kitchen and needed a whole set of appliances. A little bit pricy but I needed to get this one for the color matching
I would recommend this to a friendDishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this Dishwasher!! The Installer was very professional and did a wonderful job!!!
I would recommend this to a friendVery good dishwasher
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washes dishes very well without having to rinse them first.
I would recommend this to a friendFantastic Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I researched a lot about the dishwasher I wanted to buy for my kitchen remodel.. For my budget this was was the best value. When I went to the store to check it out, it met and exceeded all my expectations.
I would recommend this to a friendDO NOT BUY THIS LEMON OF A MODEL
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I 1st bought is in April 22. By June of 23 they replaced it. Now it is Apr 24. They have been to my house EVERY month to work on it. Replaced the belt, the motor, the DOOR, and the machine is still not working. Samsung sent awful people to my house that damaged my floor. I have seen the repair man so much now I can text him directly. I can't believe they replaced this machine in '23 and it has had so many problems. It was not the unit itself, it is the MODEL. Sounds cool and fancy, but it DOES NOT WORK. Also the repair man told me he works on this machie ALL THE TIME. Next replacement, I will not be getting this machine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your disappointment in experiencing one issue after another with your dishwasher, EricP. We want to speak to you directly, offer our support, and see what options we can offer you to make things right.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147053172, to help our team pull up your information when you message us.
Have a great day.
-John
Built in dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look og black stainless steel. Easy install
I would recommend this to a friendAwesome!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish the bottom rack had more versatility, overall, love it!!
I would recommend this to a friendSuper quiet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does everything we expected and the quietness of the unit is amazing! Long overdue upgrade! Haven't even scratched the suface with all the controls and features
I would recommend this to a friendMy Samsung Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time I have used a Samsung appliance and so far I have no complaints. Am still getting use to it and how to use it.
I would recommend this to a friendBad customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No customer support. You. Any walk into a Best Buy or call them. Everything is out of country. They need to go to whatever country and are farming out their call centers to and do business there.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille