Customer Ratings & Reviews
- Model:
- DW80R9950US
- SKU:
- 6329899
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the impressively low noise level and excellent cleaning performance of this dishwasher, frequently praising its effective drying feature and the convenience of the third rack. Many appreciate the ease of use and sleek design, while some find the cycle time a bit long and express concerns about the product's long-term reliability. A few customers also mention the higher price point.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Noise level
great Dishwasher
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is super quiet looks great and so far so good. The install was quick and easy with total tech
I would recommend this to a friend Bummed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t dry well. Dishes come out pretty wet. For the price not acceptable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Decent! Thank you for taking the time to leave your review. We are sorry to hear that your dishwasher is not drying. Please know that we hear your concerns and I have provided a link that will help rectify your concern. (https://www.samsung.com/us/support/troubleshooting/TSG01001910/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143999588
Thank you for choosing Samsung. ^Nic
Samsung
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would have given a 5 but we are doing a kitchen remodel and purchased a Samsung package 4 items. Our fridge and range were gone. In my opinion, they were sold and figured they would have the items in before we needed them. Totally disappointing. Also, trying to reach Best Buy is impossible. Not the place I remember from years ago. Sad.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Quietly disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed by the best buy installers on 01/13, no longer working as of 02/03. Called to get the defective unit repaired only to be told they do not have anyone in my area to fix it. Not the best choice I have made.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Dishwasher. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142950975. We thank you for being a part of the Samsung family. ^Brad
Dishwasher Not Drying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like the fact that the door opens and I have to close it for the drying cycle to finish. Also, my old dishwasher was 20 years old and I didn’t have any problems with it drying my dishes at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello NewKitchenAppliance! We appreciate you taking the time to leave your feedback. I understand that your unit is not drying as you expect. Below I have provided a link that will help rectify your concern. (https://www.samsung.com/us/support/troubleshooting/TSG01001910/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143696052
Thank you for choosing Samsung. ^Nic
Water Wall Quit Working in Less Than a Year
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water wall stopped working in less than a year. Samsung is saying the 1 year warranty ended 7 month into our ownership. Hopefully this will get sorted and repaired under warranty. Not overly impressed with the product or warranty process at this point.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there HappyFish,
I see you are needing assistance with your Samsung Dishwasher and realize your experience has been less than ideal. I would love the opportunity to change that and get your service process started. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143281506. We thank you for being a part of the Samsung family. ^Brad
Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher is not hooked up yet, I am waiting on some stuff in the apartment to be done.
I would recommend this to a friendJUNK!!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased March 8, 2021. Picked up March 13, 2021 and installed. Last week, approx Feb 18, 2023, the dishwasher throws a code, "PC". There is no help available online or suggestions for a fix. I'm supposed to just call a technician, wait two weeks for them to come, another 3 weeks for parts, 2 more weeks for install, trouble shoot again when that doesn't fix it and wait some more. No! Ordered a new LG. It will be here tomorrow. WE NEED LAWS REQUIRING MANUFACTURERS TO WARRANTY APPLIANCES PARTS/LABOR FOR 10YRS ON ALL NEW APPLIANCES!!! We are wasting resources and adding to landfills simply to pad pockets of companies and rip people off!
No, I would not recommend this to a friendBrand response from Samsung
Posted .An excellent working dishwasher makes cleaning the dishes experience more promising, ScottL. Let's go ahead and check some possible fixes.
An error on your dishwasher indicates a problem. Here's a reference list so you can identify what the problem is and what steps are needed. Please check this link for details.
Samsung dishwasher is displaying an error code
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145492109) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a bosch dishwasher prior to this. I never rinsed anything off and never had a dirty anything come out still dirty. I got the Samsung because of the sale, if you don't 'prewash' before running the.cycle , a lot of items come out dirty.. wish I would have gotten the bosch.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Kimmer! We'd like to help you get the best clean from you dishwasher. This link (https://bit.ly/2F2TZAH) has everything you need to know to help with this. ^Jecca
Will not be purchasing from Samsung again.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you spend over 1k on an appliance, you fully expect to have it work for longer than a year and half. I noticed the Waterwall was no longer going back in place and my dishes were not clean. Samsung customer service was fine but when I received my service order request it said it was Out of Warranty. I don’t even want to think about how much this is going to cost us, especially when we just bought it August of 2020. Just recently our Samsung Washer had exploded on us. Literally EXPLODED. They are still not showing any type of sense of urgency to fix this when there is an obvious lawsuit against them on this. I used to love Samsung products, but holy cow - do not waste your money on products that don’t last and a company that doesn’t fix the crappy products they sell.
No, I would not recommend this to a friendError 31
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Error 31 and an alarm on first use. None of the factory or electrical panel resets worked. I called Bosch at 9 pm EST for help. Which is open for calls until 10 pm EST. Got the sorry you called when we were closed message. Not impressed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Scott,
We know how important it is to have a reliable appliance at home. Let us help you with your dishwasher.
Here is a link for troubleshooting steps for your dishwasher that is showing an error code; kindly choose the one that matches and click the embedded words.
Samsung dishwasher is displaying an error code.
https://www.samsung.com/us/support/troubleshoot/TSG10004499/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147988622) to help our team pull up your information when you message us.
Thank you.
-Ricardo
still learning all about it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still learning about this quality piece of equipment. My rating is not current as there is a lot to learn!
I would recommend this to a friendBrand response from Samsung
Posted .Samsung is pleased to hear that when the time came to transition to a new dishwasher we were selected. For more information on your product and its innovative features, please use this link http://bit.ly/37edlMz to download a copy of the user manual. Again, thank you for selecting Samsung and welcome to the family. ^Cat
Dissatisfaction with the Samsung Linear Wash
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the inability for this dishwasher to actually clean the dishes which were rinsed before placing in the dishwasher. Apparently for the $1100 price tag, the linear wash technology is not perfected.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RichV1,
Thank you for sharing your experience with our dishwasher. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize for the inability of this dishwasher to clean the dishes. When your dishes aren't clean after a dishwasher cycle, you'll want to make sure that you're doing everything right, using detergent and rinse aid as directed. Did you know that pre-rinsing the dishes too much can lead to them getting etched with a white film?
This link will guide you through troubleshooting steps on how to resolve your dishwasher concern.
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144350492
^Mila
- Cons mentioned:Reliability
Unreliable
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failing less that 1 year after purchase and install. Just turns off during the washing cycle. Trying to get repairs is a nightmare, - Samsung is saying BestBuy did not enter the information for the item/SN number.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your warranty. Simply provide us with your Bill of Sale with your purchase date on it and we will update your warranty information. Thank you for choosing Samsung. ^Brad
Nothing but trouble
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for about a month, then we noticed the dishes on the bottom rack weren’t getting clean. A Samsung technician replaced the motor assembly that runs the water wall, and the next day we still had the same problem. Fast forward 3 weeks after another diagnosis call and waiting for more parts. We are now replacing the motor assembly again, along with a wiring harness and PCB main board. They are basically rebuilding the whole dishwasher. What a disaster. This is my first Samsung dishwasher, and probably my last.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! We are sorry to hear that your dishwasher has needed a repair. However, we are happy to hear that your unit is on its way to being repaired.
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1144006094
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
Two Lemons. Months without a dishwasher
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this unit back on 1/3/23. It took until March to get an install scheduled. The unit failed with an LC error within two weeks. Thankfully I had total support so I was able to trade for another unit, but spent three weeks hand washing dishes for my whole family while waiting for another install date. The second unit failed with an LC error within one week of install. I have now shelled out more money for a Bosch. Never again with a Samsung dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, Alex.
We want you to have the best experience possible when using your dishwasher.
A dishwasher that is displaying an LC indicates a leakage error. When this code occurs, the dishwasher will turn itself on and not turn off. During this time, it will attempt to drain the water away. Please click the link below for details.
Samsung dishwasher is displaying an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
If you see a leak, see our guide for dishwasher leaks for troubleshooting.
Samsung dishwasher is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/
Leveling the dishwasher is just one step in the installation process, but it's an important one. Proper leveling will help prevent leaks and other performance issues. For best results, the dishwasher needs to be level both vertically and horizontally.
Level your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00080768/
You may also skip to 2:27 of this video below for additional help.
Troubleshooting dishwasher error codes:
https://www.youtube.com/watch?v=xCY2C3KzdRc
You can read more details on page 51 of the user manual:
https://downloadcenter.samsung.com/content/UM/202105/20210503134711859/MANUAL_USERS_DD68-00209A-04_EN_MES_20210406.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145700880) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Not so good at drying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We do like the dishwasher overall, but it doesn’t dry as well as our previous dishwasher did.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Kelly! I think this link (https://bit.ly/2GUQQVf) may be able to help! It has some great tips on how to get the best drying performance from the dishwasher. ^Jecca
do not buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this dishwasher based on reviews and noise level. Stay away from this dishwasher. Samsung product quality has gone down in recent years. This dishwasher doesnot effectively clean the dishes. we have tried all options such as heavy and high temp wash but the dishes still have stains on them even after a 3 hour wash cycle. we basically have to run it twice every time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SatinderR, we hope to inspire you to enjoy washing the dishes. Let's go ahead and help you with your dishwasher.
Here are some recommendations and steps to take if your dishwasher is not cleaning the dishes. Please click on the embedded word.
Dishes are not clean after dishwasher cycle
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
For more details, please see pages 47 to 48 of the manual under the "There are food particles remaining on dishes (They are not cleaning properly)" section.
Manual
https://downloadcenter.samsung.com/content/UM/202308/20230810135953789/DW9900R_DD68-00209A-06_EN_MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147116026) to help our team pull up your information.
Have a great day.
^Camille
Quiet
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet but didn't work for us. Door was creaky. Had to exchange for LG.
No, I would not recommend this to a friendDoes not clean and error codes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this. Did not clean properly with top rack in. Constantly brings out a leaking error code and puts the washing machine out of commission until it resets (about 12 hours). Have called out Samsung and would consider writing this off and going with a different brand due to cheap sensors
No, I would not recommend this to a friendBrand response from Samsung
Posted .NathanS, we understand how you feel about dealing with all this with your appliances. Let's take care of this.
Here's a helpful guide to diagnose why your dishwasher isn't cleaning dishes properly. Please click on the embedded word.
Dishes are not clean after dishwasher cycle
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
If your washer is displaying a leaking error code, here is a link to help you diagnose. Please choose "1E, LE, 1C, LC, LC1, 1 1C, 1 LC." Kindly click on the embedded word.
Samsung washing machine information and error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
Please see pages 47 to 48 under the "There are food particles remaining on dishes. (Not cleaning properly)" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202308/20230810135953789/DW9900R_DD68-00209A-06_EN_MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147115719) to help our team pull up your information.
Have a great day.
^Camille