Customer Ratings & Reviews
- Model:
- DW80R9950US
- SKU:
- 6329899
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the impressively low noise level and excellent cleaning performance of this dishwasher, frequently praising its effective drying feature and the convenience of the third rack. Many appreciate the ease of use and sleek design, while some find the cycle time a bit long and express concerns about the product's long-term reliability. A few customers also mention the higher price point.
This summary was generated by AI based on customer reviews.
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher does not dry properly, leaves spots. Have tried different products with same results.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Not worth the price
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down in a year & half and had to fix twice in middle
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Shalu,
We would love to assist you with your appliance. Kindly provide us with more details about the dishwasher.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146319817) to help our team pull up your information.
Have a great day,
-Ernest-
Best Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s so QUIET! Love my new dishwasher. Old one kicked the bucket so needed a new one. We decided we wanted to match our refrigerator which is a Samsung in the Tuscan color. The only downside was that we had to wait about 6 weeks to get it but it was totally worth it.
I would recommend this to a friendBad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started leaking after barely a month of use, Called solutions center, different answer given after every call on top of being put on hold at least 30 min each time , this despite being an “elite” member , and a geek squad plan Even went to the store where we bought it and was given another number to call still with the same result
No, I would not recommend this to a friendBrand response from Samsung
Posted .HI Jrb3! We are sorry to hear that your unit is leaking and you have not received the resolution you were seeking. Please see the link I have provided to help rectify your concern. (http://www.samsung.com/us/support/troubleshooting/TSG01001021/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1144126982
Thank you for choosing Samsung. ^Nic
Never purchase a Samsung appliance
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have waited three full months to write this review. Samsung will be sending their repair technician out for the third time very soon. There hasn't even been a full month that it has worked since I purchased it and installed it. I am very disappointed. If they can't fix it this time I will be ripping it out at three months old and throwing it away and replacing with LG.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there, James. Thank you for taking the time out of your busy day to share your experience with us. We understand how frustrating it is when expectations aren't met and love to assist. If the dishwasher is still not working after this repair, please feel free to reach out to us so we can review your case and look into other possible options. Please use any of the following outlets and reference ticket number 1140670486.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398). ^Lo
Get your phone ready to call tech support
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks awesome; however i used it twice and the motherboard qent out
No, I would not recommend this to a friendBrand response from Samsung
Posted .MarkA, we want you to have a working dishwasher to have clean dishes to help you with the motherboard.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u .community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146670887) to help our team pull up your information.
Have a great day.
^Camille
Inlet Valve Issue
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water is leaking into the dishwasher through the inlet valve when we run the kitchen sink; this was installed by a licensed plumber.
No, I would not recommend this to a friendMeh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off customer service is the best I’ve experienced ever. The product itself...well I’m on my 4th replacement due to leaks even had geek squad come out to check the install to make sure it is in-fact a leaky unit and not a separate issue now due to production limitations from the pandemic I can’t get it replaced for another 3 months the only reason I have not asked for a refund is because customer services are so good
I would recommend this to a friendPiece of junk
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this dishwasher. I replaced two parts in two years. Dishes won't come clean. I am now replacing the dishwasher. It is a piece of junk. Repair technician suggested staying away from Samsung. I'm going to give Bosch a try.
No, I would not recommend this to a friendDishwasher
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t even rate this. It stopped working on me 4 month after having it and the repair guy even told me he would never buy Samsung products that their customer service is the worse they will always only replace parts even if your item was on fire. Wish I knew this. I got all my appliances the same on Black Friday because they look good but functionally suck
No, I would not recommend this to a friendDishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bottom section stopped working after like a week!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We would love to assist you with your appliance. Kindly provide us with more details about the dishwasher.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146816717) to help our team pull up your information.
Have a great day,
-Ernest-
Don’t waste your $$$
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give 0 stars I would. Don’t waste your money. I haven’t even had this dishwasher for a year now, hate it! I’m lucky if my dishes come out clean once out of every 10 times I use. Plus they are always wet even when left overnight. Worst product I have ever purchased.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, HeatherZ.
Thank you for choosing Samsung for your dishwasher needs. We're saddened that you no longer have the product, and we would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Drying issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't dry the dishes and leave water spots. I don't recommend it . We tried everything and we found it it's common issue with Samsung dishwashers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to provide you with a hassle-free experience while using your dishwasher, MTaha. Let us help you.
We suggest referring to the resources below to address your dishwasher's performance. Please click the link and hyperlinks and watch the instructional video for tips.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
The white film left on dishes:
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147617078, to help our team pull up your information when you message us.
Have a great day.
-John
DO NOT BUY ; DOESNT DRY.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this dishwasher. It doesn’t wash and it doesn’t dry! It washes with the bare minimum. And everything stays soaking wet no matter what cycle I put it on. Save your thousand dollars somewhere else. My 10 year old Bosch worked so much better!!! You would think putting it on the sanitize cycle being in there for three hours would get everything dry. Nope soaking wet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! We appreciate you taking the time to leave your feedback. I understand that your unit is not cleaning and drying as it should and we would like to help rectify the concern. The two links below will help rectify the concerns.
Clean concerns: http://www.samsung.com/us/support/troubleshooting/TSG01000962/
Drying Concerns:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference:
1143825312
Thank you for choosing Samsung. ^Nic
- Cons mentioned:Reliability
2 days and then nothing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working after 2 days. in Mid wash just lost power. Very strange
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello chefreno! Thank you for taking the time to leave a review. We are sorry to hear that your dishwasher stopped mid-wash! Please know that we are here to help. I have provided a link that will help rectify your concerns. (https://www.samsung.com/us/support/troubleshooting/TSG01001914/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143919117
Thank you for choosing Samsung. ^Nic
Not happy with Best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would like to leave a review but it never made it into the house. Had a crease up by the controls . So delivery men returned it to the wrong store and it still has not come up as a return. I have spent at least 5 hours with people trying to help me. Ordered this in June and now they placed a new order and it won't be delivered until Aug 10. Meanwhile my kids and grandkids will be here in 11 days. We spent a lot of money on all new appliances and would expect better service.
I would recommend this to a friendTerrible dishwasher and terrible Samsung service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within one year the dishwasher has not been working properly. The bottom water jet keeps falling off rails and the dishes do not get cleaned. Have had to call Samsung technician twice now. This 2nd time the technician has rescheduled twice. It’s been two weeks now and still no repair work done.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with service on your Samsung Dishwasher. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142559108. We thank you for being a part of the Samsung family. ^Brad
Terrible Buy is Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item itself is fine. The people who were supposed to install and haul away terrible They couldn’t even find our home after being given directions. Best Buy’s excuse, “The drivers are from PA. They don’t know NJ roads.” Horrible experience. We are both disabled and don’t drive. Hired a 3rd party handyman to do everything. He was cheaper and found our home. Go elsewhere to purchase anything.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144708389.
-Noraina
Sam Sung is deceased. 6/4/2020 - 5/19/2022 R.I.P.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died in less than 2 years. 6/4/2020 - 5/19/2022 R.I.P. Warranty good for 1-year. Would not power up. Samsung operator said known issue where Power Button gets stuck and won’t turn on. Caveat Emptor. Sam was good to us until the day it died. RIP Lil Sam Sung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not powering on. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
The dishwasher doesn't turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01001914/
The dishwasher does not start or fill water:
https://www.samsung.com/us/support/troubleshooting/TSG01000965/
How to reset your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00087943/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R9950US/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144551681
Thank you for choosing Samsung. Have a great day.
-Trisha-
Big yikes.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is garbage. I wish I had a good thing to say about it, but I don’t. A little after having it for a year it’s caused us nothing but problems. Currently we are on our 7th service call about this dishwasher & it still doesn’t work. The water wall is great in theory, but ours has failed twice. Now it is now some panel they they have to replace. Samsung makes good phones, but their appliances.. not so much.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello FindingGodzilla,
Thank you for bringing this to our attention.
I’m sorry to hear you’re not happy with our product the
Samsung - Linear Wash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 39 dBA - Black stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
We would like to hear more about your concern.
For the immediate resolution of your concern or for service set up Appointment you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144390338
Thank you for choosing Samsung.
^Ross