Customer Ratings & Reviews
- Model:
- DW80R9950US
- SKU:
- 6329899
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the Linear Wash 24" Top Control Built-In Dishwasher's low noise level and excellent cleaning performance. Many appreciate the convenience of the third rack and ease of use, as well as its design and capacity. However, some customers have concerns about its reliability and cycle time, while others feel it is overpriced.
This summary was generated by AI based on customer reviews.
JUNK!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Biggest piece of junk I've ever bought! Never washes all the dishes and utensils. I used to be a huge Samsung fan; no more. Bought an expensive Samsung TV that stopped working after a year and a half too.
No, I would not recommend this to a friendBottom jets do not work properly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not clean the bottom rack even after Best Buy trying to fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand how important it is to have a reliable appliance at home. Let us help you with your dishwasher.
Here is a link for troubleshooting steps for your dishwasher that doesn't clean dishes; kindly choose the one that matches and click the embedded words.
Dishwasher cycle ends before dishes are clean.
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147949289) to help our team pull up your information when you message us.
Thank you.
-Ricardo
No more samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 5 years it no longer works. Supposedly the motor that moves the arm is bad. Was told it would be over $300 for part only.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kathy, we understand how you feel about having a dishwasher with a broken part. Let us assist you.
To check the availability and compatibility of your dishwasher's arm motor, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147155777) to help our team pull up your information.
Have a great day.
^Camille
Din’t buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It will not clean glasses or silverwear. It broke twice in one year requiring a tech to come out. I would never buy a samsung product again. I bought a washing machine and dryer to match the dishwasher and they had problems too.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JustinW,
Thank you for all the observations and the experience that you share on this review.
We like to inquire further about your concern with your appliance.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145146220), which will help our team pull up your information.
Thank you for choosing Samsung and have a great day!
^Rainly
Dont buy samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im on my 3rd repair in a month cause no one can figure out what the problem is. I bought this almost two years ago. It won't drain and now im getting a new circuit board and new drain motor...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi cgarza1! We appreciate you taking the time to leave your feedback. We are sorry to hear that you are in need of a repair. However, we are happy to hear that you are on your way to having the unit repaired as designed.
We thank you for choosing Samsung and for your continued support. ^Nic
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dishwasher I’ve ever had. Lasted 3 years, cleaned dishes for maybe one. Through parts at it no one services it water wall is a terrible gimmick.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JordanA,
We appreciate your review of your experience with your Samsung dishwasher.
When your dishes aren't cleaned after a dishwasher cycle, you'll want to ensure that you're doing everything right, using detergent, rinse aid, and proper load as directed.
Here are the links and videos:
Dishes are not clean after dishwasher cycle: https://www.samsung.com/us/support/troubleshooting/TSG01000962/
How to use dishwasher detergent and rinse aid in your Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00066253/
Samsung dishwasher cycles, options, and settings: https://www.samsung.com/us/support/answer/ANS00084182/
Learn the best way to load a Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00062443/
Samsung dishwasher water supply requirements: https://www.samsung.com/us/support/answer/ANS00080767/
Samsung dishwasher Waterwall reflector error code 7E: https://www.samsung.com/us/support/troubleshooting/TSG01001927/
How to properly load your dishwasher: https://www.youtube.com/watch?v=ZNbla-A9LOQ
Improve your dishwasher's cleaning and drying performance: https://www.youtube.com/watch?v=bajCw_H-njg
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145330911), which will help our team pull up your information.
Have a great day.
Melardo
Broke after 3 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bottom spray mechanism broke after 3 month. Cheap plastic parts. The repair person said they replace a lot of parts. DO NOT BUY this machine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello HudsonWI! We are sorry to hear that your dishwasher broke in such a short time. Please know that we are happy to hear that your unit was repaired and you are back to using the unit as designed. If you even need further assistance, please reach out to our support team via any of the following:
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513 using ticket number: 1143675302
Thank you for choosing Samsung. ^Nic
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in 2019 and waterwall is broke, likely wont' be able to get parts, total waste of money. Now I am stuck as all appliances match in color. Very unhappy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your Samsung - Linear Wash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 39 dBA - Black stainless steel
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number: 1144430404
^Ross
Horrible experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought open box in excellent condition and received poor condition.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand your disappointment about the unit that you received. We are here to help.
To better assist you with this concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Second one broke as well. Stay away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am on my third Samsung dishwasher. Stay away from Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Michael,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
QWERTY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away of Samsung appliances! Very bad product.
No, I would not recommend this to a friendCleans great. Super quiet. Does not last!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this dishwasher in September of 2019. December of 2022 I'm buying another unit. It worked great for two years, then the motor for the waterfall arm went out. I'm a maintenance guy so I was able to replace that myself for $75. If I had a tech come out it would have been $300+. A few months later the water pump went out. Again I replaced it. Then the waterwall motor went out again. It is a bad design. Samsung makes great phones and TVs but I will never buy another one of their appliances. My microwave quit after 13 months. The ice maker in my refrigerator only works half the time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mike,
We want to learn more about what happened to your appliance and will be glad to look into this for you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
For reference, I shared these links/videos about your Samsung microwave and refrigerator:
Samsung microwave is not working: https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc
When you message us, give them this number (1145291638), which will help our team pull up your information.
Have a great day.
Melardo
Not work the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase this brand new in April 2019. As of November 2022 this product doesn’t start most of the time. I have to reset the breaker or unplug the unit and plug it back in and it only works sometimes. I have recently read this is a common problem with this unit
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to be satisfied with how your Samsung dishwasher runs, EricM.
Here is a link to "Samsung dishwasher does not turn on": https://www.samsung.com/us/support/troubleshooting/TSG01001914/
I also shared this link about "Samsung dishwasher does not start or fill with water": https://www.samsung.com/us/support/troubleshooting/TSG01000965/
You may also refer to this link about "How to reset your Samsung dishwasher": https://www.samsung.com/us/support/answer/ANS00087943/
Dishwasher won't start a cycle: https://www.youtube.com/watch?v=CCin9FqQ3xI
The below link is the user manual for your model. Turn the page 46 (Troubleshooting - Will not start) for reference: https://downloadcenter.samsung.com/content/UM/202105/20210503134711859/MANUAL_USERS_DD68-00209A-04_EN_MES_20210406.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145261042), which will help our team pull up your information.
Have a great day.
Melardo
