Customer Ratings & Reviews
- Model:
- DW80R9950US
- SKU:
- 6329899
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the impressively low noise level and excellent cleaning performance of this dishwasher, frequently praising its effective drying feature and the convenience of the third rack. Many appreciate the ease of use and sleek design, while some find the cycle time a bit long and express concerns about the product's long-term reliability. A few customers also mention the higher price point.
This summary was generated by AI based on customer reviews.
RETURN!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to make it work, but this dishwasher is not good at any function. No true dry function, left a lot of wet dishes (using hi temp wash and sanitize wash too). Lots of spots (yes i am using rinse aid and yes i am using detergent tabs with rinse air as well). Finally the wash function is poor. Bottles not throughly clean (used sanitize function) and pots and pans still had grease. See photo attached, this is after a 2 hour wash, there is dishwasher detergent still on side of machine. Not worth the hassle, buy somehting else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you letting us know about your overall experience with the drying and cleaning performance of your Samsung dishwasher, Teedee. We'll be glad to help you.
Here is a link to the troubleshooting steps to try when dishes are not clean after a dishwasher cycle.
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
You may refer to the link below to troubleshoot when dishes are not dry after a dishwasher cycle.
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
I've also included a link to a guide for improving your dishwasher's cleaning and drying performance for reference.
https://www.youtube.com/watch?v=bajCw_H-njg
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145068233) to help our team pull up your information when you message us.
Thank you!
-Angelica
- Pros mentioned:Noise level
I picked a good one out of the bunch.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this dishwasher. Moveable second shelve. Very quite (most important). Sharp looking. Love the black stainless steel.
I would recommend this to a friend Rubber Gasket and Valves Dissolved
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 5 months of superb performance, the machine stopped washing the dishes in July. After two tech visits over two months, the apparent problem was found. The Upper arm rubber gasket and valves DISSOLVED and became wrinkled. Must have a bad batch of rubber in the factory. I hope next week's replacement is a different batch... but what other rubber is faulty... hmmm?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sasha! We appreciate you taking the time to bring this matter to our attention. I understand that you are in the process of a replacement. We are happy to know that the concerns are being rectified. However, if you ever need further assistance, please feel free to reach out to us via any of the following:
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513 using ticket number: 1143733711
Thank you for choosing Samsung.^Nic
- Pros mentioned:Ease of use
New dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this dishwasher easy to use very quite and has a lot of ways to configure the racks for maximum use
I would recommend this to a friend - Pros mentioned:Ease of use
Great look
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks really nice and easy to use. The pnly thinf is taht i wish the bottons were easier to access
I would recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use, Noise level
Overall Solid
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My new and shiny dishwasher is awesome! It replaced our very old and run down one. It is very easy to open. Has a lot of room inside for lots of dishes much better than the one we had. It is very quiet and our dishes are cleaned so well. I really like the utensil basket. It holds many different things other than utensils that need to be cleaned and don't get tossed all around inside. We don't have spots on our dishes nor do we need to run it more than once so that everything gets cleaned. Not as fingerprint resistant as it claims though :(
I would recommend this to a friend Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is so disappointed! Don’t buy it! Only 4 months broked! After “fixed” right after warranty over the same problem came back! Pieces falling apart! Never buying anything from Samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Dishwasher breaking and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143056950. We thank you for being a part of the Samsung family. ^Brad
Samsung Defect
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice operating machine when it works. Went out 15 months after purchase. Circuit board and Control panel....Didnt bother with the 5 yr warranty fight since the panel would have been excluded. I wont buy any other Samsung appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello David,
Thank you for bringing this to our attention.
I’m sorry to hear you’re not happy with our product the
Samsung - Linear Wash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 39 dBA - Black stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
We would like to hear more about your concern.
For the immediate resolution of your concern or for service set up Appointment you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144390414
Thank you for choosing Samsung.
^Ross
After one 1 month door leaking
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have been using for 2 months dishwasher leaking from door Samsung service couldn’t fix for 2 times waiting third service paid $1000 For this trash look the photo service installed that plastic
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Melyuva! We are sorry to hear that your dishwasher is leaking and we would like to help rectify your concern as we value you as a customer. (http://www.samsung.com/us/support/troubleshooting/TSG01001021/).
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143832070
Thank you for choosing Samsung. ^Nic
Consumer Beware
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!! Do not get a purchase protection plan. This dishwasher is junk. Repeated displays the same error. Have been told by Best Buy (the installer) this product was installed wrong. They have been out 4 times and the dishwasher is still not working
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review of your overall experience with your Samsung dishwasher, jshannon. We're here to help.
Here are the links to the troubleshooting steps to try when your Samsung dishwasher displays an error code.
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
https://www.youtube.com/watch?v=xCY2C3KzdRc
You may also check pages 51-52 of the user manual for the error codes and their troubleshooting steps for reference.
https://downloadcenter.samsung.com/content/UM/202105/20210503134711859/MANUAL_USERS_DD68-00209A-04_EN_MES_20210406.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145042278) to help our team pull up your information when you message us.
Thank you!
-Angelica
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water frequently stands in the bottom. Dishes not dry- still have drops of water
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the disappointment of dealing with a dishwasher that does not dry and has water that stands in the bottom. We're here to help.
Here is a link to troubleshoot the dishwasher that does not drain. It also contains other resources to check when there are blinking lights or error codes and clean the dishwasher.
Samsung dishwasher is not draining:
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
We recommend checking the link below for troubleshooting steps when the dishwasher does not dry the dishes. It also includes the links for more information about loading the dishwasher properly.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
You may also refer to the user manual for other solutions when the dishes are not dry after a dishwasher cycle. Turn to page 49.
https://downloadcenter.samsung.com/content/UM/202308/20230810135953789/DW9900R_DD68-00209A-06_EN_MES.pdf
We have also included links to improve the unit's drying performance, cycle, options, and settings. Please watch the video of the first link from 1:26 until the end.
Improve your dishwasher's drying performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148144214) to help our team pull up your information when you message us.
Thank you.
-Angelica
Poor cleaning and seal caused major leak
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor cleaning and seal caused major leak in kitchen within a few weeks. Do not recommend
No, I would not recommend this to a friendBrand response from Samsung
Posted .Spencer, let us assist you in maximizing the efficiency of your dishwasher.
Here are some helpful links to diagnose issues with your dishwasher, such as improper cleaning and leaks. Kindly click on the embedded words.
Dishes are not cleaned after using the dishwasher
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
Dishwasher is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146024464) to help our team pull up your information.
Have a great day.
^Camille
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one dented...2 one broken in 2 months ...horrible smell inside..very disappointed in this expensive product DO NOT BUY!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dishwasher. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142967831. We thank you for being a part of the Samsung family. ^Brad
Leaks don’t buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaks frm front damaged cabinets not even a year old
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about the betterment of your dishwasher, TimothyH. We are here to help you.
Here are steps to take if your dishwasher is leaking. Please click the link and hyperlinks for tips.
The dishwasher is visibly leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147607416, to help our team pull up your information when you message us.
Have a great day.
-John
Bad Dishwasher
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher fails all the time with LC error. 00
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
Let us assist you in maximizing the efficiency of your dishwasher.
Below is a link to help you diagnose the error code LC you are getting. Kindly click on the embedded words (dishwasher leaking)
Dishwasher Error code
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145967618) to help our team pull up your information.
Have a great day
^Camille
Website FAR from accurate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give 0 stars i would. I had seen this dishwasher in open box "excellent condition" for about 2mths. at the Metaire store. Approximately 1hr from my house. I decided to pull the trigger. When I arrived I was informed that the store had only been closed for several months & was open for only 3wks. & didn't have it. We looked on the Best Buy site & seen one about 30min. away. As advised by the sales associate I put it in my cart & checked out to make sure it would let me. When I arrived it was bubble wrapped & ready to go. When I arrived home I unwrapped it. There were dents & scratches on it, opened the door & there was broken parts in the bottom. Then I had to load it up & take it to UPS. This was a terrible experience that cost me time & money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
- Pros mentioned:Cleaning performance, Ease of use, Noise level
Very Quiet!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is very quiet to the point you dont even know if its running or not. I have put many loads through it at this point and it has done a excellent job cleaning everything. I love the self opening feature to let out all the steam. My previoud washer would not do that which would result in wet dishes. I love the addition of the 3rd rack for large utensils. It makes it very easy to load. There are many adjustments that can be made to fit any and most dishes or pots. The hardware to secure the dishwasher was a bit flimsy and bent out of shape on me multiple times. I wish there was a bit more configuration adjustment on the bottom rack tines to allow for bigger or thicker cutting boards.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Design, Noise level
Reason I Purchased - Nailed it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The one absolute factor for me in purchasing a dishwasher is noise. You can't hear it unless you get real close and i mean real close. Glasses and dishes come out clean. (I use the SmartApp which I love) Very sleek and a lot of room, even with a 3rd level that we use all the time for silverware. The zone cleaning, I am not a big fan of just because I cant honestly find a purpose.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
7 months in and reason I did not give a 5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought in December. I love it. I installed myself which was simple (which is great since I’m not handy at all). I have never had a dishwasher that was so quiet. You cannot even hear it run. I also love when cycle is almost complete, the door opens up at the end and the steam comes out. My dishes are dry ( even plastic cups) and clean. I use the top rack for my silver silverware, which I never thought I would like. I also like the ease of adjustable shelves. I can put taller tumblers on the top on it and still have height for bottom shelf to put sheet pans. The only reason I did not give a 5 is for some reason it doesn’t take all stains off inside coffee cups
I would recommend this to a friend - Pros mentioned:Design, Noise level
Good unit but needs improvements
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So this is the most expensive of the units to get all the bells and whistles. They need the same unit without the 3rd rack. Pros: Sleek design QUIET Smartthings Compatible Stainless Steel Tub Buttons on the top edge of the door Auto door pop to dry when the cycle is complete More jets for more cleaning power on the lower left rack Cons: I had to remove 3rd/top rack. It is not user friendly, gets in the way of the middle rack and honestly, who wants to take the time to organize silverware? The middle drawer is adjustable but in the up position you can't fit medium sized cups or bowls and in the down position you can't put standard cutting boards in the bottom rack. 3rd rack just doesn't make that much sense. The buttons are not very touch sensitive. I have to hit buttons over and over again for them to work. There is no pre-wash cup for detergent. You're just supposed to squirt it on the door. But how much is too much? The silverware holder in the bottom rack is in two pieces, snaps into place and has built on silverware separators. Two pieces is not too bad but to pull them out you have to hold the rack down and yank them out otherwise you pull the whole rack out. While I understand the silverware separators who has the time to put silverware pieces in one by one? Also, you have to take them out one by one instead of by the handful otherwise you're yanking out the whole holder or rack. Smartthings integration is only handy for notifying you when the washing is done and I think it saves some settings. You can't use the app unless you physically turn on the dishwasher. Then the app then lets you send info to the dishwasher but what's the point when you are already in front of the dishwasher turning it on? What they really need is a way to turn on/start/stop the dishwasher remotely.
I would recommend this to a friend