Customer Ratings & Reviews
- Model:
- DW80B7070US
- SKU:
- 10886174
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.5 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
2nd Samsung Dishwasher failure within 2 years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a Samsung suite for my kitchen around 2 years ago. The dishwasher almost immediately failed with code "LC". Tech Support came out several times to no avail, finally replacing the entire unit as a lemon. I chose to 'upgrade' to this model, staying within the Samsung family. Unfortunately, after 1 year and 3 months, this unit now has the "LC" code. When the unit *was* working, cycles took almost 3 hours and the dry feature was useless. Better let them dry overnight, but you'll still need a towel in hand. Stay away from this overpriced junk if you can help it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Falcon,
It’s frustrating to deal with repeated situations, especially after investing in what you hoped would be a reliable appliance. We are here to help.
I have shared a Samsung link below to help with your experience. The link has a hyperlink like Dishwasher leaks water that you can visit for additional help.
Samsung dishwasher is displaying an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147324388 to help our team pull up your information.
Leo
Expensive But Very Quiet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher replaced a very noisy dishwasher. When we first used this Samsung, we had to stand near it to make sure it was really doing its job because we couldn’t tell if it was on. The negative is that we have get used to the long drying time by starting the wash before we go to bed so it will be dry by morning.
I would recommend this to a friendGreat washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has worked very well since we purchased it. We love the black stainless steel look. The only reason we give it 4 stars is the lack of enough tines on the bottom rack.
I would recommend this to a friendSTAY AWAY!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this dishwasher 13 months ago for $771. It just broke...new $600.00 panel needed to repair. We have only used this maybe once a week since we got it, because it's only my husband and me, so the life of this dishwasher is apparently about 60 uses before it dies.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PamelaL,
We would like to assist you further with your concern. Kindly let us know more about the dishwasher.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148325899) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Samsung Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one I got it started leaking. Called Samsung they sent a repair guy out and he found a thin crack by the door. The repair man called Samsung and they replaced it in a timely manner. Very impressive
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a month so far loving it, works as should haven't tried the function from our phones dont know if i will either but it might be another great feature for aome people
I would recommend this to a friendDO NOT BUY!!!!!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literal piece of junk!! From the very beginning I noticed this dishwasher had been cheaply made. Pieces kept breaking off, how be it non essential pieces, so I brushed it off. We had to get Best Buy out here once before to fix it because the dishwasher itself was leaking. We just passed the 2 year mark of having this thing (so no warranty in place anymore) and all of a sudden we hear a loud noise come from it. I was hoping it was a freak thing, but the dishes came out with a dusty film all over them and now it won’t start period. It’s insane for this to be almost 1k. We’re not made of money, and it takes us time to save up and purchase things like this. We’re so sad that it’s only been two years and we’re already having to scrounge to buy another dishwasher. Please don’t end up in the same sitaution as us, look elsewhere.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand that your overall experience with the dishwasher can be frustrating.
You can contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Samsung dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer delivered, could not be installed, missing parts. I had it privately installed with parts from ACE Hardware. Once installed, it performed excellent.
I would recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for bringing this to our attention. I see you have some concerns with the Smart 42dBA Dishwasher with StormWash+ and Smart Dry - Stainless steel. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
You can get in touch with our BestBuyCustomer Service department at (888) 237-8289, available 24 hours a day for any feedback regarding the missing parts from the unit package.
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/warranty/
Warranty Period One (1) year * Warranty coverage can differ by model/year, please look at the user manual for your unit to check your coverage. thumbnail #4 Parts
Two (2) years All Parts *Varies by model Five
(5) years Electronic Control System *Varies by model
Five (5) years Printed Circuit Board *Varies by model
Five (5) years Linear Motion Parts *Varies by model
Five (5) Years Racking *Varies by model
Ten (10) years Parts and Labor on Tub and Door Liner *Varies by model
Lifetime Stainless Door Liner & Tub *Varies on model *Varies by model
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144754049
Have a great day.
^Charles
Super quiet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet can’t hear it’s even running. The spacing on racks is fine, love the utensil holder it’s versatile it can go on front or side but the door seems to be very stiff I wish it wouldn’t be so tuff.
I would recommend this to a friendWorks great and is very quiet!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased this dishwasher and it has exceeded my expectations! It cleans very well and is pretty quiet. You can also control it using your phone. I love it!
I would recommend this to a friendNice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice Samsung dishwasher and glad to have made this purchase
I would recommend this to a friendSamsung dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher has been an excellent upgrade for our kitchen. We are very happy with this purchase.
I would recommend this to a friendNot really sure about this item
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this to replace our Bosch dishwasher, not really sure about the quality. The racks are sometimes hard to open and the dishes dont seem to dry very well, still need to towel dry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DarlalZ,
We know how much peace of mind the dishwasher can bring to a household. Let's get the information you need to keep the dishes clean.
The links below will help you ensure your dishes are dry and get the best results after every cycle. Learn more by checking the hyperlinks.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148334804) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Good dishwasher
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The service from Best Buy was exceptional. The follow up from Samsung not so much.
I would recommend this to a friendNewer Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller than my previous Samsung. Drying doesn’t work as week as I like Super quiet
No, I would not recommend this to a friendAuto open when drying for the win!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install! Love the auto open when drying!!!
I would recommend this to a friendLove it!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher works great. No complains so far we have only being using it for less than a month but already works better rhan my two previous GE profile dishwashers.
I would recommend this to a friendVery Disappointed with Best Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher delivered and installed on Friday (two days ago). Standing water in the bottom. Online troubleshooting said water in the bottom was almost always an installation error. I called for service and the soonest is almost two weeks away. I will not be buying any more major appliances from Best Buy. Additionally, setting up a service appointment took almost wo hours. The iPhone chat app errored out and would not allow me to interact. The online chat was extremely slow as well. It's insane to pay this amount for a new product, have the company make the error with installation, and then have to wait almost two weeks to get it fixed. Would not recommend Best Buy. The dishwasher, to be fair, is great.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand how disappointed you are with your dishwasher's installation experience. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your specific concerns.
And should your dishwasher is not draining, please click the link and hyperlinks for steps to take.
Samsung dishwasher is not draining:
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
Have a great day.
-John
Samsung dishwasher
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything has worked great, i have zero complaints
I would recommend this to a friendDishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it has been the best dishwasher I have ever purchase.
I would recommend this to a friend
