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Customer Ratings & Reviews

Your price for this item is $579.99
The comparable value price is $809.99

Customer reviews

Rating 4.4 out of 5 stars with 271 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.7 out of 5 stars

  • Dry Quality

    Rating 4.2 out of 5 stars

  • Cycle Options

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers consistently note the 24" AutoRelease Dry Smart Built-In Tub Dishwasher's quiet operation and effective cleaning performance. Many appreciate its sleek design, the added convenience of the third rack, and ample capacity. However, some customers have expressed concerns about the door's sturdiness and the length of the wash cycles.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 271 reviews
  • Rated 5 out of 5 stars

    Smart things is so good.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    And exceptional addition to my home. The smart things app was a slow process to get working. But it definitely enhances the dishwasher. Coupled with my refrigerator with smart things. I can manipulate the various functionally of the dish’s washer from that single source. That’s what I wanted. A smart home. Ran by a singular device. If you are looking for the same. Include this dishwasher.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is the Best Buy #NPi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast delivery and amazing customer service!! Recommended 100%

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Innovative Innovation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Class, elegance and durability. Samsung is known for that.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pleased with purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time. Packed well except for kick guard was bent. Otherwise pleased with purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr shafran

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Buy all my appliances and TVs at your stores. JS.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level, Third rack

    Rated 5 out of 5 stars

    quietest machine I have ever had!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to buy a new dishwasher due to my old one failing. I was not excited, as I hate hoping I find a good new machine. This dishwasher was an awesome purchase!!! I really wanted the third rack for silverware. I love that I can better organize it all and I feel like it gets a better clean. The second rack is adjustable which is cool, although I haven't used that feature yet. It is so quiet!!!!! I had to listen hard to be able to make sure that it was running. It pops open upon its completion to finish drying and let you know that it is done. I love the matte black. Fingerprints and dog nose prints are not a problem on this new finish. A necessary purchase that I love!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Quality

    Rated 3 out of 5 stars

    Builder Grade Style Dishwasher

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had Best Buy replaced our 1.5yr old Samsung Dishwasher due to a leaking door that could not be fixed. That style unit was no longer available so we ended up swapping out with a model just under the one we had. Same keypad functions but not a Wi-Fi unit. Not that we really needed it. We would have liked if this model came with adjustable racks. It did not. The door does pop open to allow for some additional drying at the end of the cycle. It helps but some of the top rack always has water remaining on some items. While I'm at it with the door, it seals just fine but it is truly flimsy with no real spring action to give it some tension. It will drop rather fast after going pas that "pop" open part for drying. This is a negative for us. There is a PowerWash function on the bottom of the tub but it seems to be just a sales gimmick and actually doesn't serve our needs at all. Overall, the dishwasher gets the job done. It's a slight bit noisier with a flimsy door, At least this one doesn't leak - for now. If you're shipping for a dishwasher, unless you don't mind something that feels like builder grade quality, then look at some other models that have adjustable rack features and a sturdier door.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      We understand how important overall build quality, rack flexibility, drying performance, and noise levels are when using a dishwasher daily, and we’re here to help you get the most out of its features and operation.

      For guidance on adjusting and loading the dishwasher correctly, as well as understanding how the AutoRelease™ door works at the end of the cycle, please review the sections below in the user manual:

      Refer to page 14 for instructions on how to adjust the rack
      Refer to pages 17–22 for proper dish loading recommendations
      Refer to pages 33–34 for details on the AutoRelease™ door function and drying behavior

      User manual
      https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf

      Be sure to review the relevant sections carefully, as they include tips that may help improve drying results, reduce noise, and ensure the door operates as designed.

      Should you need further assistance, you may contact us through the following channels:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1151591785) to help our team pull up your information.

      Thank you.

      ^Joshua Samsung

  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 4 out of 5 stars

    Silent cleaner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this dishwasher is great. It cleans and dries perfectly. I have made the mistake of not running it because I thought I heard it running. It is so quiet. I wish the racks tilted so that cups wouldn’t turn over and collect water. This may be user error though. The bottom rack have large gaps which may make many dinner plates hard to wash alongside many dinner glasses.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design, Noise level

    Rated 5 out of 5 stars

    Excellent dishwasher

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful deal! Got this on sale for half the price and I would say it’s worth full price! Beautiful design, excellent functionality, quiet, roomy, and smart things works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Save Yourself Time in the Kitchen

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our family was looking for a high-quality dishwasher with the ability to dry the dishes better than our previous dishwasher, but also make sure that it gets it clean. The storm washes amazing and the auto release dry function is a must have in the kitchen and saves us a lot of time from pre-rinsing dishes and drying them. You can also customize the washing cycle to your liking.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Size

    Rated 3 out of 5 stars

    Dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only had this dishwasher for about a month. It cleans well but it’s taking sometime to adjust to the racks. While I do like having the 3rd rack, I find the bottom rack more difficult to utilize than may last dishwasher. There are a lot of larger spaces in the bottom rack that allow smaller (lunch containers) items to fall through. The plate slots seem pretty close together too which made me worry about how clean they are getting but so far so good. No complaint at with operation or ability to clean but if you are very particular about how your dishwasher is loaded this one might not be for you.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Angie,

      Thank you for your feedback on our dishwasher. Rest assured that we are working to improve our products and services with the help of your review. Should you need support in the future, please don’t hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).

      Nicole Samsung

  • Pros mentioned:
    Design, Noise level, Third rack

    Rated 5 out of 5 stars

    Perfect For Our Typical Needs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The outgoing GE dishwasher was so loud and once the trays started rotting out, I jumped on the sale Best Buy had for Black Friday. This samsung dishwasher is quiet, sleek, and loaded with options. I love the 3rd tray for chopsticks and various smaller items. Installation was a standard affair and straightforward. The stainsteel is not really stainless steel. It is ferous and allows for magnets to be used on it. Great for those clean/dirty magnets.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 3 out of 5 stars

    Not bad, but Know what you're getting

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this dishwasher and was pleased with the cleaning capability and the smart features. However, we did not like the drying performance. The specs say it has heated dry, and maybe it does but it does not dry at all like a traditional dishwasher with a heat element inside. I read in the documentation that using the sanitation option will help to dry the dishes better. It did work better but after spending this much I just wanted dry dishes like what my old dishwasher could do. I know some people do use the heated dry at all because they think it uses too much power. If you’re that kind of person this dishwasher will be perfect for you. I ultimately sent this one back and pay a little more for the 42 dba Samsung unit with the heated smart dry. That one dries very good and I didn’t mind may a couple of hundred more to know my dishes will be dry when I take them out. The other thing I didn’t like about this unit for that the countdown timer was on top of the unit. You cant really see it when the door is closed. The upgraded model has the number displayed on the front of the unit you can see it from across the room no problem.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello,

      We appreciate the review of one of the dishwashers, and we're glad that you like the upgraded unit.

      Thank you for being a Samsung customer.

      -Angelica Samsung

  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    A Great Investment!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After hours of online searches and research, my family settled on purchasing this unit after out old dishwasher passed away. We could not be happier with our choice! Recently we have had family members purchase different brands that were high on our list and they cant compete with ours. This unit is sooo quiet and my dishes are always clean and dry. We've had zero complaints. The only slightly negative I could maybe point out is that if you have to raise the top rack to accomdate for larger items on the bottom, it may be a tight fit for taller tumblers or things like that.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Quiet and wggwvt3

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes well. Great presets. Easy app. Very quiet. Barely hear it.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level
    Cons mentioned:
    Door

    Rated 4 out of 5 stars

    Not bad for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good dishwasher for the price. Color and finish was our main purpose of buying to match what we currently have. The Good, quiet, stylish, easy to install and use. Cons, you will need to purchase a 90 degree elbow to hook up, is very flimsy when door is open so be careful until its in its home. No dryer, you must use washer aid to get dishes dry. Over all not a bad unit for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Awesome Samsung Dishwasher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dishes come out spotless every time, super quiet and the third rack is great for utensils. we are very happy with the purchase and very happy with the sale price we got it at. On a funny note the auto release takes a little getting used to, while doing something else in kitchen the cycle ended and the door popped open to alleviate steam and scared the daylights out of me.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great Dishwasher for Rental Property

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid dishwasher as a replacement for use in rental property. Great install work and pricing option from BestBuy. It does the job on dishes and is pretty quiet compared to other, similarly-priced units. I've had good luck with Samsung products before, so I'm hoping I get the same level of qulity and longevity from this one!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Design

    Rated 4 out of 5 stars

    Love this dishwasher

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like this dishwasher and how it looks in my kitchen. The rack configuration (with the adjustable height middle) allows me to play a whole new level of Tetris. The options for cycles and settings are far more than I could have imagined on my previous 30 year old dishwasher. I know people complain about how it "pops open" at the end of a cycle, but I have grown to love that feature. It only opens it an inch or two (not the whole way) and the dishes dry better and the dishwasher doesn't get that funky smell.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great appliance at a great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The house we'd purchased came with a brand new low end GE dish washer. I ended up switching everything in my house to Samsung because of this dishwasher. Id bought it out of frustration because the GE didn't clean our dishes well at all. This dishwasher exceeded my expectations in cleaning and noise level. The smart features are useful, especially the auto door opening to allow the dishes to air dry. Great purchase

    I would recommend this to a friend
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