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    • Brand Response


      September 16, 2015

      I'm sorry to hear about your experience. As recommended in the User Manual, if the leakage error persists after checking to make sure there isn't a leak in the water supply valve connection, please call 800-SAMSUNG to speak with an agent who will be happy to help schedule service, if necessary. The DW80J3020UB is covered for parts and labor for one year, and there are additional terms covering other parts past the initial year, as detailed in the written warranty that can be found on page 27 of the User Manual.

      I hope this helps!
      - Ms. Samsung MsSamsung

    • Brand Response


      May 29, 2015

      Hi Mbrisc1,

      Samsung Dishwashers use Condensation Drying Technology which helps save energy compared to traditional heated dry cycles. To maximize the effectiveness of Condensation Drying, be sure to use a rinse aid, select Sanitize whenever possible, and leave the door closed until the cycle is complete.

      Thanks for the feedback!
      Ms. Samsung MsSamsung