Customer Ratings & Reviews

Less than a month, already broken. Fairly unhelpful geek squad member thinks it's electronic. Washing dishes by hand for two weeks while waiting for part and repair person. I guess it's a good thing I bought the five year warranty, but was hoping for a quality product and superior services. Oh well...

Purchased this dishwasher towards the end of 2014 and it has broken. I contacted Samsung which was of no help. They informed me that it was out of warranty and they could send someone out to look at it. $100 just to come out, $100 an hour for labor and that doesn't include parts. Also, the dishwasher will not work with the dishwasher cleaning tabs. It has a hard time breaking through the outer layer to get to the actual cleaning powder. I would not recommend.

Love how it cleans and there is plenty of room for breakfast and dinner dishes for a family of 5. Only thing that I don't like is that if you leave against the counter while the dishwasher is on it can shut off or change the settings.

We replaced our old Whirlpool after the rack on the machine started rusting and staining the dishes. My wife wanted a simple machine, so we settled on this one. The machine is quiet and easy to use, and we can place more dishes into it than our old machine. So far it has cleaned well, but I don't care for the soap dispenser. Our old machine had a separate dispenser for a pre-wash. On this machine you would add additional soap in the single dispenser for heavily soiled dishes. Also I have had issues with the racks. The bottom rack pops out of place easily. If you load it towards the rear of the rack first the weight of the dishes causes the rack to flip over. Also I have had one of the track wheels pop off and shoot across the kitchen. If you use the sanitize feature be prepared to wait a long time before your load is clean. This isn't an issue for us as we turn the machine on right before bed. I would recommend this machine to a friend as long as they understood it's short comings.

This broke twice and still sits broken. It will not drain.

They suggest a rinse aid because the dishes do not dry if you do not use it. The machine is a huge dissapointment. I have been doing the dishes by hand because it is so bad. Do yourself a favor and avoid this machine.

My dishwasher never worked. we ran it three times and all three times there was powder left, the dishes werent clean. After third time it stopped working. So returned it.

This is the worst purchase of my life. The washer rarely produces clean dishes. It is already starting to rust. The wheels have broken and dislodged from the bottom drawer making the loading and unloading unbearable and difficult. Can't wait to be rid of this thing.

we have to wash things 2 times to get items clean even after rinsing them in the sink.

Didn’t last through year 6. Had a leaky seal and was very loud and noisy by year 2. Never seemed to clean well. Had to rewash all dishes by hand if you didn’t scrub them first. Poor design.

My old Dishwasher started leaking really bad. I had to either fix it or just replace it. Looking around for another dishwasher, I found this Samsung online. Bestbuy has it for a good deal price. I went online and started looking for reviews. Some were very positive and others were very negative. For the money I paid, I think I got more what I was expecting. The dishwasher is really quite working. It has some really good functions and dishes are coming very clean. Sometimes we have to run it 3 times a day. The water jet distribution is very efficient as my old one had one main jet only. The only down side of it that you can't set the program to start on a stage you want. Like I want to do extra dry for example or jump to rinse... The old one used to have that. The children safety is good but I wish it also disables the Shutdown button. Over all it is nice, quite and very good price. I like Samsung...

I experience a problem with this dishwasher every 12 months. Not a good product

I am very happy with the dishwasher and wife especially loves the quiet run cycles. I am still not use to how quiet it is. With the stainless steel interior there are no smells coming from the inside like my old dishwasher this was surely a step up from our last one.

I did a lot of research before buying this dishwasher. It turns out it was not quite enough, so I'll pass along what I learned. I agree with many of the points mentioned in previous reviews and will reiterate some of them, but there is one important thing I learned only after purchasing the dishwasher. It might explain some of the complaints people have had about the dishes not being dry or clean. I'll mention this issue first… This dishwasher has a "hidden heating element" for increasing the temperature of the water. This is good news and bad news. The good news is that there is not a large exposed heating element in dishwasher like many other dishwashers. Plastic items that fall through to the bottom of the tub shouldn’t melt or be a fire hazard. When initially researching the dishwasher, I thought this was a clever design. The bad news is that the heating element is small and is limited in what it can do. At my house, it can take 30-90 seconds and/or a few gallons of water before hot water reaches the kitchen/dishwasher area. This dishwasher only uses a few gallons, so if hot water hasn’t been used by the kitchen sink recently, the dishwasher water will not get hot enough to clean and dry well. I had assumed that having a “Sanitize feature” that can heat the rinse water to 140-160 degrees meant that it had a sufficient water heater, but that’s not quite true if the initial water supply isn’t hot enough. To make it work well, I need to turn the kitchen sink on until the water starts to be hot before turning on the dishwasher. I almost returned it because of this, but with the other features and the price, I decided I can deal with that negative. • The dishwasher noise level is 50 decibels – a very acceptable sound level. It doesn’t have a “delay” option, but it doesn’t really need one because it is not that loud to run anytime. Additionally, because of the heating issues I mentioned above, I’m best starting it right after I’ve ensured hot water is available. • The stainless steel tub is great. It is very possibly the lowest-priced dishwasher with a stainless steel tub. • The dishwasher cleans very well if loaded properly. • The dishwasher dries fine as long as the water provided was reasonably hot. The stainless steel tub holds in the heat well from the final rinse which seems to help it dry even though it does not have a heated dry cycle. The dishes won’t likely be dry after the dishwasher is done, but will dry fine later. • The aesthetics are nice. The buttons are easy to navigate. • I was considering trying to install the dishwasher myself, but I’m glad I got it done through Best Buy. It was complicated enough I would have run into issues. • I had seen complaints from people about having rack-loading issues, but I don’t really see that problem. The difference might be that some people are used to loading dishes front/back rather than left/right. • The complaints about the racks not being secure are somewhat valid. There is a “groove” in the door to try to keep the wheels in place, but it probably could stand to be deeper because it’s not difficult for the racks to get out of the groove. Not a big deal – just takes pulling or pushing the racks accurately. After the initial disappointment about the heating issue, I’m pleased with the dishwasher now.

Compared to my previous dishwasher that sounded like a semi-truck when draining this thing is as quiet as a mouse. The loudest part of the washing cycle is the sound of water going through the valve. Sounds similar to a faucet. Cleans very well, does not entirely dry the dishes. We have soft water and use a rinse agent. They come out clean, but not always dry. My old dishwasher didn't always dishes very well either but would put out a lot of heat. Overall, a very good dishwasher for the money. Very happy that salesman at Best Buy talked me out of the cheaper Frigidaire.

At the store the lay out of the racks seemed great... at home using it not so much. It is hard to fit deep dishes like bowls and tupperwear in any where but the top rack... once in the top rack you lose space for glasses. I cook a lot and use multiple pot and pans doing so. After dinner over I have to do two loads or hand wash the remaining dishes. Now that is my only complaint. Every thing else about this product is great so far. Only had it for a month. All of my kitchen appliences are Samsung and I love them all.

This dishwasher has really lowered my opinion of Samsung. The dishes come out with a residue no matter what I do to try and correct the problem. Soap residue is all over the inside of the dishwasher too. Racks are very cheap and don't roll in and out nicely (they stick). Oftentimes the bottom rack comes off the track. I've actually broken glasses trying to push top rack in because as I pushed in top rack it got stuck on track causing it to abruptly stop and the glasses to tip over. It does have a lot of room though, and an adjustable upper rack. The bottom rack has a removable plate and silverware holder. The machine is quiet. It lights up clean when it's done, which is nice. For the huge discount we ended up getting, we just decided to keep it cause we didn't want to go through the hassle. I would stay far away from it though.

I just put this dishwasher in last week, but it's performed flawlessly. My house was built in 1920, and never had an automatic dishwasher. After some plumbing upgrades, I was finally able to make a dishwasher happen. This was easy to install and has all of the cycles we need to get dishes clean. The stainless steel tub and versatility of racks were a huge selling point for us & Samsung makes a fantastic product.

So far I have really been pleased with this product. The install was easy to do myself and the dishwasher is exceptionally quiet. I can only barely hear it over the fridge. We have an island with the dishwasher attached, and the back of it faces the TV room. The original dishwasher with the home was loud and caused us to turn up the TV. This dishwasher is hard to hear from the couch with the TV off. For the price, I am very happy with the purchase. It contains a fair number of options. Keep in mind that new regulations have pushed washers to accomplish the same things with less energy and water. This has lead to slightly longer wash cycles, but honestly how fast do your dishes need done when you push a button and walk away. Overall very happy, wish the door locked like older models, kept the young ones out. Also, mine came with a broken rear adjusting foot. Check that early on, I will have to ask Samsung for a repair.

I love that my dishes are actually clean and that it works so quietly I can barely tell it is on! Bad news is the drying function basically is useless. I have to open the door a couple inches and let it air dry for an hour, then put the dishes away. All in all a good buy for what I needed.