Customer Ratings & Reviews

The top rack is really poorly designed. It steps down from left to right so taller items will fit under the left part of the rack. However, the steps are angled to such a degree that glasses only have one small point of contact on the shelf. They easily fall over when opening and closing the rack. In addition, the tines do not line up with the riser part of the steps. You think you have 2" to put something, but really you have about 1.5" Not enough space to fit anything. Plus the tines on the bottom are close together. If you have stoneware, they may not fit in any dishwasher that advertises 12 to14 place settings. (and who uses that many place settings at one meal at a time anyway?) I wash lots of pots and pans in here and they do come out clean and in record time.

This appliance is very attractive and has all of the features that we were looking for.

I found this dishwasher to be very disappointing. The top rack consistently does not get the glasses clean and the silverware is sporadically dirty, quite often. I have tried different loading techniques but it makes no difference, and test I do use rinse aid. I would not recommend this model. I was impressed by the internal stainless steel construction and price, but I am overwhelmingly disappointed by the performance.

dishwasher has a hard food disposer, great for my kids who don't rinse. Tall tub holds dishes for our large family. Quiet operation. Load silverware individually is wonderful - items are separated for better cleaning. I have yet to pull out a dirty dish!

This is POORLY designed. The soap dispenser needs ample space to open. So basically if you like to maximize the space of your dishwasher, this is NOT the dishwasher for you. It washes fine. It's quiet. But the soap dispenser is by far the most annoying part. I shouldn't have to cross my fingers and hope it opened up during the cycle.

This dishwasher is terrible. The dishes never come out clean and never dry. I don't know what idiot designed the racks, but I've lost half of my glasses because they fall over when loading. Before we're ready to wash, we have to store the glasses on their sides to prevent breakage as you move the racks. I wouldn't take another one of these if it was given to me at no cost. All it's good for is storage when you don't have time to wash the dishes by hand since that's the only way you'll get them clean!

Had dishwasher one month quiet and has done a great job of cleaning dishes. I installed it myself (I am not mister fix-it) was not hard followed the instructions took about one hour. The straps to secure unit at the top was the hardest to install. Overall seems to be a good quality unit and does a good job of cleaning dishes.

I never write reviews. Ever. But I feel it is my duty to give this product one star. I have all Samsung products and last year I bought the whole appliance set for a great deal, or so I thought. But the dishwasher stinks. It only empties the soap container 50% of the time so I end up washing them over and over. So much for the efficiency. I use Costco brand detergent he but nothing helps. The microwave is ok. The fridge is horribly small and the ice dispenser shoots ice in every direction. The oven is just ok but the glass is tough to keep clean. I cook everyday and you can sure tell. If I would have know I never would have bought them. Bummer Samsung. Guess you can't have it all. One star rating for the entire set.

This model appears to the be an update to the unit my wife and I purchased in November 2010. This past week, our dishwasher stopped working mid-cycle and began displaying error code 5E, or "over-level water error." I referenced the troubleshooting guide in the manual, which states "Functional error. Close the water supply valve and go to your house circuit breaker panel, set the dishwasher's circuit breaker switch to off, and then contact an authorized Samsung service center." I couldn't find any contact information for said service center, so I started doing some research online. It seems this error code is common for this product, with the end results varying from costly service repairs to complete product replacement. That said, I managed to find one helpful video on YouTube and attempted to repair the unit myself by cleaning the water supply tank, which was clogged by a combination of mold and food particles. I also removed the lower screen and drain hose to check for potential blockages. After spending almost four hours on that effort, I reconnected the unit and attempted a normal cycle - only to receive the same error code. I subsequently read a few more reviews online and most users reported that electrical panel replacement is the next logical step, at a cost of $350, almost as much as the original cost of the unit. We're planning to purchase a new (non-Samsung) dishwasher today, after only receiving use for half the normal life span of this product (four years versus nine or ten years). Very disappointed.

This dishwasher appears to be licensed from LG as it almost replicates the layout and design of their earlier models - which were great BTW. The problem is that various slight changes have been made, most of which reduce the utility of the appliance. NOTE: The lower rack is NOT adjustable - just removable, as of 01/07/2014 this has not been corrected on the Samsung website despite making them aware of this. Also NOTE: You will not be able to get even the smallest standard sized US dinner plate in the lower rack if you have the upper rack on the lower position. The upper rack has somewhat narrow rows to accommodate glasses, meaning that almost all of ours which fit prior LG and Kenmore models do not fit without overlapping the tines - result, less efficient use of space and/or glasses/mugs/cups rubbing against each other. This results in our having to run this dishwasher about 50% more than our old one, unless of course we have a lot of tall glasses, in which case we cannot wash our dinner plates - so more like 100% in those circumstances. Individual wash efficiency does not mean anything if you have to run the machine more frequently. Apparently, according the Executive Customer Relations at Samsung the website claiming features the product does no have (adjustable lower rack) and being unable to accommodate anywhere near the place settings claimed are not grounds for a refund. So I strongly recommend you look carefully at this and any Samsung model in a store as a apparently anything published on their website is entirely advisory and should not be relied upon. I cannot believe any manufacturer could sell a dishwasher which cannot deal with a (smallest) standard sized dinner plate once the upper rack is lowered, but I am much less happy with the ECR response to my concerns. Lesson learned.

it is a good machine. my biggest complaint is that the bottom rack doesn't roll in smootly. it falls off the path and you have to line it up and try more slowly. it is quite annoying.

About the only good thing I can say is the dishwasher is quiet and has the stainless tub. The dishes hardly ever come out clean. Especially the top rack. One word to sum this dishwasher up is inconsistent. After 3 weeks of seeing if it would get any better I decided to return the dishwasher. Needless to say I didn't replace it with another Samsung.

Should have stuck with Whirlpool. Machine does not clean well in normal wash mode

I was sold on this at the store based on the built in food processer and larger trays. Well first let’s say the design for places dishes is crazy unless you eat off china ever night, there is no proper way to load "normal" dishes (deep cereal bowls, kids cups, pots and pans etc). On top of that every time we unload it there are spots on the dishes and we use Jet Dry and there are food particles in the glasses (disgusting). Had them come out and look at it of course they said everything was fine, I call BS because my glasses and dingy looking and there are food particles in the bottom of the cups. Will be returning.

Dishes don't come out clean, even when I pre-rinse them. Powder residue left on/in some glasses and brown spots on white china plates and bowls. I have had the dishwasher for about 2 months. It was installed by Best Buy. Tried every setting, tried loading dishes different ways, tried using less powder, tried with and without rinse-aid, tried "Dishwasher Magic" as recommended by the technician, who I had to call to service the machine. Nothing worked. I recommend staying away from this model.

poor design, dishes don't get clean, 4yrs old and have had lots of problems with it. I'm sure most of the raving reviews on here just never updated them to 1 star. I have a Samsung refrigerator that has been perfect, however after dropping five hundred on this one I will never give them another penny. I'm sure this model is discontinued by now but just want other buyers to be aware that Samsung makes a crappy dishwasher.

It doesn't matter how full or empty it is, it doesn't do a good job of cleaning the dishes and silverware. Glasses and silverware continuously have to be washed by hand after a cycle. I even went to the extreme of turning up my hot water heater thinking it may not have been warm enough. Dishes don't dry. We have to hand dry the dishes even after allowing them to sit overnight.

I thought the slanted top would be useful, but even regular dinner knives barely fit under the water spraying arm, and no way do spatulas etc. In the top rack, glasses and cups fall over. In the bottom rack, none of the plates fit together, even following the instruction book recommendations. The divider prongs don't correspond, forcing plates to be on an angle and that touch one another unless we skip every other set. Then there's the fact that it uses so little water that we have to follow a ritual of turning on the sink water until it's hot in order to get hot water in the machine. (That's what the installer told us, and he does hundreds of installations for all major stores in the area.) Oh, and the dishes aren't clean. In the first load, a one year old glass came out chipped on its rim. Is mine a bad one, because I don't know why people rate it so highly?

I would give this machine 0 stars if I could. I have now had this thing for 7 years. I have been able to use it 3 TIMES. And 1 of those 3 times was when the repair man replaced the water pump on it about 1 year in. It has been nothing but a BIG waist of a lot of money.

My experience with this dishwasher has been a disaster. It never cleaned the dishes or glasses. Soap scum was on everything and the detergent ran down the inside of the door. It ran way too long, which used up more electric and water. After two repairs with a third party, shoddy Samsung repair company, they could not fix it. Samsung refuse to do anything, including me returning the product. I had only had this dishwasher a few months and was definitely still covered by the year warranty. Fortunately, Best Buy stepped in and allowed me to return it. They said they have had other complaints regarding this dishwasher.