Customer Ratings & Reviews
- Model:
- RF27CG5400SR/AA
- SKU:
- 6546223
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the 26 cu. ft. French Door Counter Depth Smart Refrigerator, particularly its ice production, overall performance, and capacity. The refrigerator's design and size are also well-received, fitting seamlessly into various kitchen spaces. Customers appreciate the quiet operation and effective temperature control, ensuring food stays fresh. Overall, the refrigerator meets customer expectations with its features and functionality.
This summary was generated by AI based on customer reviews.
Horrible experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We thought we were getting a product that had not been owned yet. It worked for less than a day and then started warming up. Ice maker stopped working and fridge temp rose to 65 deg F and freezer ultimately warmed up as well. Repair guy looked at it and said compressor and condenser needed replacing and that the compressor had already previously been replaced on this unit. To say we were disappointed would be an understatement!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Aaron B,
We know how disappointing it is to have a refrigerator that doesn't cool as expected. We are here to help you.
I have shared links below that can help you with the refrigerator's cooling and ice maker issues. You can select the nearest problem by clicking the radio button. Kindly watch the video and click on all the embedded words inside the article.
"Cooling issues with your Samsung refrigerator or freezer."
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
"The ice maker is not working."
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
We would like to speak with you more about this experience and assist with getting service set up or determine what steps can be taken to help with your Samsung refrigerator.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146974803, which will help our team pull up your information.
^Rainly
Ice maker refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the style and the features. It’s so easy to connect to my phone.
I would recommend this to a friendMy Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My refrigerator is great, I got it for a very good price, it’s perfect for my house
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice a oerfff ed cicadas forcehsg I need Good choice
I would recommend this to a friendmp
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good product running good lot of storage i recomend
I would recommend this to a friendHappy customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great installation service price was great and the 24 no interest makes it so easy
I would recommend this to a friendCounter depth
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Perfect addition for our new space. Couldn't be happier
I would recommend this to a friendGreat fridge so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spacious fridge with fingerprint resistant exterior.
I would recommend this to a friendPurchase of frig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.professional installation and knowledge of the product line
I would recommend this to a friendMr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good purchase, I would recommend that product
I would recommend this to a friendSamsung Refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice refrigerator. I love the no fingerprints.
I would recommend this to a friendDelivery was terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful product great in store customer service . However you delivery technicians dented the fridge and did not install the water filter so I have no ice. Very disappointed.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with your concern, please get in touch with the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can answer your questions or transfer you to your local store to answer your questions.
^Rodel
5 weeks old and not cooling correctly!!!
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A few days ago I noticed that the freezer was no longer making ice. I a lot of research and did all of the troubleshooting steps on Samung's website. I noticed that it seemed warm so I got a couple of fridge thermometers The fridge is 45 degrees and the freezer is 30 degrees! Geek Squad is coming out next week to see what the problem is, but I am very disappointed in this experience. It's frustrating when I cannot use the only fridge in my house to store dinner for the two biggest family holiday's of the year. So far I have had to throw food away because of it spoiling and put everything outside to hopefully keep it fresh. I hope this doesn't take weeks to resolve as that would be extremely disappointing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand your frustration with your overall experience with the refrigerator. Allow us to get this rectified.
Below is a link to help you diagnose why your fridge is not cooling. Please click on the embedded word and watch the video included.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146693244) to help our team pull up your information.
Have a great day.
^Camille
Don't Buy. Fridge Stopped working after 8 months.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased less that 1 year ago and the refrigerator stopped cooling. We were still under manufacturer warranty so Samsung sent someone out. It took about a week for someone to come out. We lost all our food. The refrigerator was unable to be fixed. Samsung says it can take up to 17 business days for a new fridge or 5-7 business days for a refund minus the money for an extended warranty. Since we have kids, I need a fridge. We were told that we could only claim loss up to $200 on fridge contents. So all our meds and frozen meet just wasted. I felt protected with a warranty. Not the case.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AlanaR,
We understand how you feel about your overall experience with the refrigerator.
We suggest contacting us via the options below to speak with a live representative should you need further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Frozen Water Line
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it delivered - water line froze and no water or ice. Got it replaced and the replacement did the same thing in the span of a day.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We want to know more about what transpires with the refrigerator and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Geek squad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Take a chance to learn from our experience and avoid buying open-box items. My wife and I got one delivered, and it came with a multitude of issues that left us without a refrigerator for a month. Geek Squad came out twice, and they couldn't fix it, we had return to Best Buy, do a return, and purchase a different refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Samman,
Thank you for choosing Samsung for your Appliance needs. It's sad that you no longer have the product, and we know your disappointment about your experience with the refrigerator.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that
better fit your needs.
Thank you.
-Angelica
Poor quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer died in less than 5 months. Geek Squad is useless too, they take a week to schedule an appt and then don't show.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We can't imagine the impact this experience had on you. Please know that we're always available to help you, James.
We would love to speak to you directly to assist you further with your refrigerator.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147017450, to help our team pull up your information.
Have a great day!
^Chrystel
Select a different manufacturer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with a defective right door. Having to return and exchange.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Not received
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't received this item. I received a phone call saying my order had to be delayed because of an injury to a staff member. I returned the call asking when the refrigerator would be rescheduled for delivery and have not received a call back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, CathyH.
We are here to assist you anytime with the delayed fulfillment of your fridge. To better assist you, don't hesitate to contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to address your specific concerns.
Have a great day.
^Camille
YOU WILL BE STUCK WITH A DIRTY FRIDGE!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spills get stuck in the vinyl sealing and their is NO WAY to clean it and forget about getting support on how to. DO NOT PURCHASE!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Quisqueyana,
Cleaning the fridge is an essential part of maintaining it. Let us provide you with the details you need.
Here is a link to help you clean the fridge. Please see each section, watch the full video, follow the steps and click the hyperlinks for further help.
Samsung refrigerator shelf/drawer removal and cleaning guide.
https://www.samsung.com/us/support/answer/ANS00063107/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147740910) to help our team pull up your information.
Have a great day.
^Aloe
