Customer Ratings & Reviews
- Model:
- RF27CG5400SR/AA
- SKU:
- 6546223
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the 26 cu. ft. French Door Counter Depth Smart Refrigerator, particularly its ice production, overall performance, and capacity. The refrigerator's design and size are also well-received, fitting seamlessly into various kitchen spaces. Customers appreciate the quiet operation and effective temperature control, ensuring food stays fresh. Overall, the refrigerator meets customer expectations with its features and functionality.
This summary was generated by AI based on customer reviews.
3rd time's the charm?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far we are on our 3rd fridge. First one had water line issues. Second one had a large dent in it. Now waiting on third to be delivered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to follow up on the replacement of your fridge.
Have a great day.
-John
Water leaks all the time after uaing dispensor.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water leaks from water dispensor after getting water.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day,
We appreciate you informing us about this experience. Let's help you out.
We highly recommend performing the troubleshooting steps from the link below to prevent water leaks from the dispenser. Please watch the YouTube video and visit the hyperlinks.
Samsung refrigerator water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/?msockid=15e98c32fc9a6d073aa19806fd076c23#water-is-dripping-from-the-dispenser
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147611456, to help our team pull up your information.
Have a great day!
^Chrystel
DONT WASTE YOUR MONEY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer stopped working in 3 weeks and no agent will help me. Never order from Bestbuy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Lourdes, we understand your disappointment if your freezer stopped working. We are here to help.
Below is a link to help you diagnose if your freezer stopped working. Please click on the embedded word and watch the video included.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146693619) to help our team pull up your information.
Have a great day.
^Camille
L G Refrigerator
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooling is the worst and vegetables are always spoiling & my cheeses
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the dismay when a refrigerator spoils food. Let us help.
We have a troubleshooting guide if the refrigerator or freezer is not cooling. The guide includes several helpful tips, such as checking if your fridge is in Sabbath mode, leveling your refrigerator, setting the recommended temperature, and watching a video tutorial that guides you from start to finish.
The refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
You may also check the user manual for other suggested actions when the refrigerator temperature is warm. Turn to page 79.
https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147408268) to help our team pull up your information when you message us.
Thank you.
-Angelica
Big but a lot of lost space due to ice trays
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is bigger than my GE one but because of the ice tray set up I lose a lot of space in the freezer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for sharing your observation about our refrigerator. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
- Pros mentioned:Overall performance
Good fridge. Worth the money 100%
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator has been great so far. I like that there is ice that is easy to collect quietly from the freezer. This helps when someone else is sleeping in the house. The fridge is quiet as well. It works as expected. I wish the light inside was a bit brighter. I also wish you could get ice from the door while it is closed even if the other door is open. The flat front of the fridge actually made our kitchen feel larger.
I would recommend this to a friend - Pros mentioned:Ice production
So Far So Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Fridge works well is quiet and appreciate all the types of ice.
I would recommend this to a friend - Pros mentioned:Ice production
Fridge Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, love the small ice option. Removed a star because the fridge doesn't fit gallon jugs
I would recommend this to a friend Love it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love the storage size & stainless steel finish.
I would recommend this to a friend- Pros mentioned:Overall performance
Samfrid
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer experiences from purchase to installatets
I would recommend this to a friend - Pros mentioned:Design
Great Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Beautiful and functional. Fits perfectly in our space.
I would recommend this to a friend - Pros mentioned:Ice production
Love the ice in drawer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great and love the ice in the drawer. 4 ways to get ice.
I would recommend this to a friend Do not buy not worth it they only last 4yrs.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just want to tell my story on the samsung fridge i had . After 4 yrs the 26cf bottom freezer they stop cooling the samsung fridges dont last long at all. Do not buy samsung french door fridges they only last 4yrs until they start haven problems cooling. I paid alot for my fridge an had to buy a new fridge an its not a samsung i buy a french door bottom freezer kenmore . I hope my review helps other people looking to buy samsung french door fridges.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We can feel your disappointment with this fridge. We are here to help you.
We recommend checking the resources below for steps to take when the fridge is not cooling. Please watch the video and kindly click on the embedded words for more details.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148149301), and it will help our team pull up your information.
^Rodel
Good fridge!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our fridge! I will say I think the cheese/drawer was a little more sturdy! But we have a lot of meat and cheese!
I would recommend this to a friendVery disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed in this fridge. Only bought it 4 years ago and it's not cooling in freezer AND refrigerator. Need to call a Samsung repair person already. Ice maker needs to be defrosted constantly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ClareG,
We understand how you feel regarding this fridge. We are here to assist you.
We recommend checking the resources below for steps to take when the fridge is not cooling. Please watch the video and kindly click on the embedded words for more details.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148149174), and it will help our team pull up your information.
^Rodel
Samsung refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very good refrigerator.it has smart things.it helps a lot .you set up everything by your phone.
I would recommend this to a friendCompressor was bad, never worked
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return, error codes right away. Samsung said the compressor was bad. We’re couldn’t get a hold of anyone via phone to start time return process but was able to get it handled when we went to the store in person
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Water Dispenser Continually Drips
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We loved this fridge - but....the water dispenser drips water, hits the drip tray and runs down the front of the fridge. We have had (4) different techs out and no one can figure out why. It's definitely a manufacture defect, we finally returned the fridge and purchased another brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Roxie,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Rodel
Ice maker issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All Samsung ref has an ice maker issue and will work for 1 year or 2 and will not work after that and they will not have a warranty by then. I paifld 500$ to get it fix
No, I would not recommend this to a friendBroken refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just brought this refrigerator 3yrs ago and its not getting cold. What a waste of money. Glad i know about how to make settlement claims. Because am about make sure i put in 1!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jennifer,
We know how important it is to have a working refrigerator at home. Let us help.
Here is a link for troubleshooting steps for your refrigerator that is not cooling, kindly watch the video and click the embedded words.
Cooling issues with Samsung refrigerator or freezer.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (11472925510) to help our team pull up your information when you message us.
Thank you.
-Ricardo
