Customer Ratings & Reviews
- Model:
- RS27T5200SR
- SKU:
- 6397576
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity for its overall performance, spacious capacity and great design. Many appreciate its perfect size and quiet operation, as well as the effective temperature controls. However, some customers have expressed concerns about the ice maker's performance, the absence of a dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Samsung refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the stainless steel because of that no handles easy to manage open very easy and very roomy on the inside.
I would recommend this to a friendGreat purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge and freezer I love all the different shelves Water and ice cubes makers are great
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Combofreezerfridge, congratulations on your new Samsung Refrigerator. I am glad delivery went good for you. Thank you for choosing Samsung in your home. ^Brad
Excellent product.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, capacity and price. Also colors to choose.
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Iffi could do it again I would get it with handles
I would recommend this to a friendThis fridge is NOT fingerprint resistant…
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As you can see in my photo, this fridge is not fingerprint resistant, as Samsung claims. Just the opposite. From day one, smudges and fingerprints show up constantly. Very disappointed. So far, the fridge is functioning ok but cosmetically, very let down.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we definitely understand how frustrating that can be. At Samsung, we manufacture several products that all come with different features. It is only through feedback from customers like yourself that we are able to make our products better. Here is a link to a guide for caring for your refrigerator (https://bit.ly/3pSnRVo). If you have any further concerns, please feel free to reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144042595) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Nevera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sale price Samsung is my fervor brand Best Buy my Favorite store
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator awesome service. Great delivery
I would recommend this to a friendLove my refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it love it, love it, love it, love it!!!!, Love it and love it
I would recommend this to a friendEst Buy Kitchen Appliance Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought 3 appliances from Best Buy. All Samsung, stove, otc microwave and friderator side by side doors. Jared Briggs and his Geek squad team did a great job removing old appliances and ibstalling tge new ones.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Ross,
We appreciate you taking the time to leave us a review on your Samsung range. You made an excellent choice for your home, and we are pleased to hear how happy you are!
If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsunHellogsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513).
Thank you!
-Angelica
Nice refrigerator side by side
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the side / side refrigerator excellent product by Samsung
I would recommend this to a friendGreat Fridge but missing a part
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Fridge however I believe the Best Buy guys who installed my fridge forgot a freezer container and we are now without one extra storage space.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Eddie,
I see you are experiencing issues with your Samsung Refrigerator. I would love the opportunity to chat and see how we can help. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143234101. We thank you for being a part of our Samsung family. ^Brad
- Pros mentioned:Overall performance
Nice Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been 2 weeks since we started using. All works well.
I would recommend this to a friend Worked perfect for about 11 months and thats it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge worked perfect for 11 months then the ice maker started actiing up, leaking water everywhere making the ice come out in chunks clogging up the ice dispenser, all you people who bought this fridge wait until after 11 months yours will act up aslo, souk
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We can understand how important a working refrigerator is in every household, let's get the information you need to ensure the ice maker is giving you the best result and help in stopping the leak.
I have provided some links below to help us identify the reason the water is leaking from the ice maker and how to prevent the ice build-up in the future. Please select the scenario that best fits your situation and check the hyperlinks and the video for more information.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146383458) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Not finger resistant , shows everything and dents
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not a fan of this refrigerator ! Every time you touch it the doors dent! I paid $1400 for it and within 2 years, it looks older than the refrigerator I had before this .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there.
Thank you very much for your observation of our refrigerator. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
Dent in fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was on time. Fridge had a big dent in it and no one from the service department has gotten back with me. Everything else was fine.
I would recommend this to a friendPoor quality ice dispenser
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice dispenser leaks water on my floor when I am getting ice. And the ice gets clogged up in the dispenser.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate your review of your overall experience with the ice dispenser on your Samsung refrigerator, and we'll be glad to help you with the leaking issue.
Here is a link to the troubleshooting steps to try when water leaks from your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
For reference, the below link is a guide about preventing and stopping water leaks.
https://www.youtube.com/watch?v=uU6XADBosVo
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144965904) to help our team pull up your information.
Thank you!
-Angelica
Wilts greens within two days.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would be great if it didn't wilt our greens in two days. Going to see about exchanging for a different refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ensuring that the food inside the refrigerator is in good condition is crucial, DavidT. We're here to help!
Judging whether the refrigerator is cooling enough can take time and effort. Still, the two most common guidelines are that the display will blink or show an error code if it detects something is wrong or if food will be spoiling before its expiration date. Otherwise, these tips can help you keep your refrigerator at peak performance.
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
What to do if your refrigerator is not cooling?:
https://www.youtube.com/watch?v=ogwmuhLH4G4
Keep food fresh longer by ensuring you apply the proper temperature settings. Below is a link for more information.
What temperature should I set my Samsung refrigerator to?:
https://www.samsung.com/us/support/answer/ANS00080450/
Your refrigerator needs to be level to save energy and prevent potential cooling issues, noises, or leaks. This guide will show you how to level your fridge and make minor adjustments.
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
You may also check page 45 of the user manual for other solutions when the fridge/freezer temperature is warm.
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
Lastly, below is a link for tips for an organized refrigerator.
https://www.samsung.com/us/support/answer/ANS00084845/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145700099) to help our team pull up your information when you message us.
Thank you!
-Angelica
- Pros mentioned:Capacity, Design, Overall performanceCons mentioned:Dispenser light, Ice maker performance
Good fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is very big and lot of space. Cools very well. I like the fact it doesn't have handles, save space. Negative things: 1. No light in the indoor water dispenser. 2. Less options to play with shelf location. 3. 1 drawer only on freezer side (old model had 2) and the drawer is smaller. 4. Ice maker is slower and has less ice in it. Nothing which is a deal breaker from my perspective. Not related to the product, the fridge was delivered with lots of dings and scratches on doors. Called Best Buy and they scheduled a replacement fridge immediately that I got within a week later and that fridge was in great condition (as it should). Way to go Best Buy for taking care of the issue in a quick and professional way. this is how it should be.
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Shelf adjustment
We love our Samsung!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have owned this refrigerator freezer for around two months it works great. We really like it. Small icemaker works fine, non-adjustable shelves, but they are spaced very nicely. We didn’t really need to adjust them. We got the stainless steel model looks great, of course it’s not real stainless steel but the color and ease of cleaning is very attractive. The sides are a medium to dark grey color, so just the front is a stainless steel color The controls on the refrigerator allow you to boost the temperature of the refrigerator and freezer to make it colder than the setting allows in The normal setting in case you have had the refrigerator freezer doors open for a long time. That helps the temperatures recoup quicker. I believe the normal settings go as low as 34° in the refrigerator And 8° below in the freezer. looks like a pretty well thought out refrigerator freezer. I think most of the flaws they had in the past have been dealt with at least that’s my opinion. Water dispenser and icemaker work well in my opinion. It helps to use a spatula or something to push the ice away from the edge of the opening of the icemaker every once in a while to make sure there is not a damming of ice in that area. There is no light in the water dispenser area but if you are intent on a light, you can buy a motion detector light and put it next to the dispenser part there is room for a thin one which you can buy pretty much anywhere fairly cheap so stated another customer in the reviews that I read. We have a well lit kitchen, so it really doesn’t bother us. Our previous refrigerator freezer only lasted about 5 1/2 to 6 years and didn’t really keep things cold, but this refrigerator freezer with it’s all around cooling works well in my opinion. So I would give it five stars, very happy with it so far.
I would recommend this to a friend Poor
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was damaged on arrival these is the second one first one had leak in the water line
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello LatezB,
Thank you for choosing Samsung for your refrigerator needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
