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Customer reviews

Rating 4.5 out of 5 stars with 1001 reviews

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Rating by feature

  • Value
    3.8

    Rating 3.8 out of 5 stars

  • Quality
    4.1

    Rating 4.1 out of 5 stars

  • Ease of Use
    4.3

    Rating 4.3 out of 5 stars

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90%would recommend to a friend
Page 1 Showing 1-20 of 1,001 reviews
  • Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Crushed Ice for my wife

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    Posted .
    Owned for 2 months when reviewed.

    There is a lot of space for food but it does take some organizational skills to get used to the shelves and how to best use them. One of the disappointing features is the is door storage. The top right door has plenty of room however the top left and bottom right both have very thin door trays that leave very few options for storage of jams jellies and salsas. I think it would have been okay to give up a little more inside space to allow more room for some door storage so I don’t have to dig for pickles We have not had any problems with cooling simply problems figuring out which setting works best for how we will use the bottom right space. In my opinion it would be best provide an actual numerical setting to get the coolness you want We replaced our 25yr old fridge and we had the ability to adjust the food storage drawers and that is not the case with this unit I have seen several people complaining about their ice maker/dispenser and we have not had any problems yet in the 2.5 months we have had this model

    Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung French Door Refrigerator

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    Posted .

    We purchased this refrigerator in an attempt to update our Kitchen. This was part of a two-appliance package. We were attracted to this unit by the French door design for both the refrigerator and freezer. It has a unique look and a unique function in the freezer unit. One side of the freezer can actually be adjusted to perform as a refrigerator or a freezer, depending upon the needs of the purchaser. The unit has functioned as hoped and my wife and I are very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design, Flex zone drawer

    Rated 5 out of 5 stars

    Excellent choice

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    Posted .

    Attractive and slim looking on the outside but spacious and practical on the inside. Going from a side by side to French door-four door takes some getting used to, items in a different place and we’re still experimenting. The Showcase door is easy to use and very practical, doesn’t seem to take any space away from inside yet holds gallon size containers and frequently used condiments. Water/ ice dispenser blends nicely into outside door but inside behind dispenser has a very narrow space, wide enough to hold packaged bacon. Flexible shelf configuration inside for height and depth. Wine attachment is movable and removable. Two sliding draws very practical. Interior lighting is brilliant. Water filter easy to get to. Flex compartment is very “cool” idea. Two deep pull out drawers are extremely practical not only for food separation but for bulky items like frozen turkeys. Freezer top shelves good for holding box items like frozen pizza. Even though this is not rated as a counter depth refrigerator, the sleek design and no handles allowed placement of this 28 cu ft fridge in a space that held a 24 cu ft counter depth fridge. Very happy with choice. Have to add that our Best Buy sales person, Albert, was knowledgeable and thorough in explaining features and benefits of appliances.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Wow! Thank you for leaving such a great and detailed review, MisterVin! It means a lot that you would take the time to tell us what you like about your new Samsung refrigerator. You're the best! ^Mae Samsung

  • Rated 5 out of 5 stars

    Very good fridge// outstanding

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    Posted .

    My only concern is when we get power outages @ home we have to reset the temperature again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best refrigerator

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    Posted .

    Love this appliance. It is a great addition to our kitchen and the flexibility is perfect. My only complaint is that the fingerprint-free coating is not. My sons hand prints are everywhere. The stainless appliances look great but require a lot of extra care.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Refrigerator for a new home

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    Posted .

    we have bought this refrigerator for the new home and its been a great machine and have a lot of wonderful features and would definitely recommend it. The best buy team are of good help during the the selection order and delivery process/

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge after a great dusappointment

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    Posted .

    Had an LG model that cost 3500. It was 1 and a half years old. Had extended warrenty. Compressor went bad. LG determined it was irreparable. Then they were done with me. From now on it's Samsung products!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great display

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    Posted .

    I'm very happy with that big Samsung in black because it's so easy and confortable to use great thanks for the excellent service

    I would recommend this to a friend
  • Features

    Value
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Open Box Nightmare

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    Posted .
    Owned for 2 months when reviewed.

    Back Story: My spouse and I are building a house and we need appliances but to cut costs we decided to purchase an open box fridge that had a few cosmetic defects. We thought it's a fridge, we can put magnets on the minor defects and anyways it's what's on the inside that counts. The BB sales rep , David, assured us it would work like new. Little did we know that frame of mind would haunt us. (Fridge purchased on January 5th) Fast forward to March 6th. We finally connect the fridge and wait the 24 hrs as instructed from the manual for it to cool. March 7th Fridge is registering 79 degrees farenheit and freezer reading 80 farenheit. Call Samsung support, Shakira answers the phone (her real name and she was amazing to speak with) instructs me to unplug for 5 min and plug in and wait two hours. Nada. I schedule a Samsung warranty care and the Tech arrived today March 12th. He opens it up and states that the sealed system has a leak. He has to call Samsung have another tech come out and fixed the sealed system because it appeared some other yahoo had previously worked on the system and the fridge was not up to par.

    Features

    Value
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Runner4750! Thank you for sharing your experience with this refrigerator. It sounds like you are on the right track to getting this resolved. We hope you are able to fully enjoy all this refrigerator has to offer very soon. ^Jecca Samsung

  • Rated 4 out of 5 stars

    Very good

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    Posted .

    It was goodworking and it was also better. It is awesome.

    I would recommend this to a friend
  • Features

    Value
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Constant ice maker problems

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    Posted .

    The ice maker has constant problems. It freezes over and stops producing ice at least once a week and you have to pull the tray out and scrape and bend your hand awkwardly to try to reach the backed up ice from the clog. It is so frustrating to spend so much on a refrigerator and half the time I want ice, nothing comes out and I have to spend 15 minutes every time to "fix" it.

    Features

    Value
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Nick, I see that you are having ice maker issues from your Samsung Refrigerator and understand how tedious this task can be. I would like to make sure that you are getting the best performance from your machine. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01001012/
      If you continue to experience issues, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513).
      Please reference ticket number 1143358339. We thank you for choosing to be a part of our Samsung family. ^Brad Samsung

  • Features

    Value
    1 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Regarding Samsung 4 Door Refregirator

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    Posted .
    Owned for 3 weeks when reviewed.

    I bought an OPEN BOX. When i looked it in the store it has couple of dents on the door and i marked it on their at the type of buying but when they delivered a saw more dents on the sides and some more additional scratches on the door. I was pretty disappointed. I called Best Buy but they asked to contact another team regarding. I gave me an option of returning and get another one but i have to pay the difference amount. I was in hurry to buy a refrigerator and i made a mistake and now i am not in a position to return as well due to my need - i am just stuck. When the refrigerator was in store i was unable to see on the sides because it was stored in-between other refrigerators. At the time of delivery i mentioned that it was delivered with more dents and scratches on the delivery slip as well.

    Features

    Value
    1 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Pros mentioned:
    Design, Freezer
    Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    It's a beauty!

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    Posted .

    If I could give a rating of 4.5 I would do that, only taking off .5 for the ice-maker. The ice-maker is the only negative about this fridge, it doesn't produce enough for me, my husband and our dog. Its run out of ice on us a few times. Next, this fridge is beautiful and 100% practical and functional. The drawers in the freezer are great, there is so much more room compared to bottom freezers that just have an open space. Also everything is kept super cold in the fridge. Let's not forget the showcase door, LOVE IT! It's a hit with everyone that comes to visit. The showcase door is not just fancy, it's practical and holds plenty of drinks. You won't be disappointed with this refrigerator, I highly recommend it!

    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity, Design, Freezer

    Rated 5 out of 5 stars

    LOVE my new fridge

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    Posted .
    Owned for 5 months when reviewed.

    My family could not be happier with this fridge. It is so spacious and it is intelligently designed. The freezer section has pull out drawers with ample space as well. The features that are advertised work! The door on the left opens to reveal the shelves in the door without opening the entire door. The freezer can be enlarged with a conversion compartment, lower Right. Haven’t need to use it yet. Beautiful functional refrigerator/freezer

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    2 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Design
    Cons mentioned:
    Ice maker

    Rated 3 out of 5 stars

    Icemaker Nightmare

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    Posted .

    Loved the look of this refrigerator, but the icemaker is TRASH. For me a functional icemaker is a must. Since six months after purchase I have had to have the icemaker serviced and several components replaced 4-5 times. The icemaker freezes solid and won't make ice at all or leaks water from melting ice inside and through the dispenser. BEST BUY won't replace unit even with a extended warranty because they consider the icemaker cosmetic and not under warranty. BUYER BEWARE Ice makers don't work well in the refrigerator and save your money on a extended warranty that considers your icemaker cosmetic. Today Samsung replaced all icemaker components, hopefully this will be the end of my nightmare.

    Features

    Value
    2 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello DT123! Thank you so much for letting us know about your experience. We would be more than happy to review your case to see what options we can provide at this time. Please reference ticket number 1143139669, and reach out to us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca Samsung

  • Pros mentioned:
    Design, Doors, Freezer

    Rated 5 out of 5 stars

    Love the versatility

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    Posted .

    I love the fact that this refrigerator has four doors with the versatility of being able to use the bottom right section as a freezer OR a fridge. For now, I am using it as extra refrigerator space. The stainless steel is very nice and while the chrome needs a daily touchup to get rid of fingerprints, the unit looks nice and clean and sleek. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Doors, Freezer

    Rated 5 out of 5 stars

    Awesome, amazing, elegant

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    Posted .

    Sophisticated, elegant, beautiful, amazing. Beautiful aesthetics. The shelves, doors, and even the freezer are adjustable. Even our neighbors were sold on it and are buying it for their new house. We are glad that we selected Samsung and bought it from bestbuy. Even though we didn't go for a counter depth but it fits in so nice. Got the best possible discount and great support.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    damage

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    Posted .

    I found damage to the surface of the product after the installation was over and the engineer had gone.

    No, I would not recommend this to a friend
  • Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Design, Doors

    Rated 4 out of 5 stars

    Great Four door Fridge

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    Posted .
    Owned for 3 weeks when reviewed.

    Modern design, great looking. The food showcase is a great feature we like. Water and ice dispenser are working great so far. We are happy that we choose the deeper version, so we can use our old storage container. Noise level is great too. We hoped to switch the freezer down left into a cooler as well for veggies but it’s not adjustable this way. The Fingerprint Resistant doesn’t work in the area where you really open the doors. That’s the only downside so far, that’s why four stars.

    Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Pros mentioned:
    Flex zone drawer, Freezer

    Rated 5 out of 5 stars

    Best Fridge EVER!!

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    Posted .

    Love it! Kids (6 & 9)use the flex zone as their own personal fridge and this allows them to get and return drinks and food on their own. Helps out tons with them packing their own lunches in the morning. Easy to reconfigure shelves to your liking and can notice a huge difference in cooling technology. Freezer is more gentle on ice cream and other frozen goods and veggies keep longer. Only complaint is it really isn't all that fingerprint proof. I'd highly recommend this product to anyone.

    I would recommend this to a friend
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