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Customer Ratings & Reviews

  • Front. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • 10 YEAR WARRANTY ON THE COMPRESSOR 10 YEAR ENERGY SAVINGS LESS NOISE DURABILITY
  • Committed to quality. Driven by innovation. 2 Year Warranty* Limited Time Offer Valid: 1/1/26 - 7/8/26 Up to $199 value *Redemption required. Limited manufacturer's warranty.
  • #1 CUSTOMER SATISFACTION Total Awards 2019 - 2025 Based on total number of Customer Satisfaction awards across all categories, by leading consumer research organization home appliance surveys, 2019-2025 (refrigerators, cooktops, ranges, wall ovens, over-the-range microwaves, dishwashers, washers and dryers
  • Alt View 12. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a full-size refrigerator with a FlexZone drawer that has four temperature settings. The refrigerator is stocked with various food items, including apples, oranges, sandwiches, and milk. The apples are placed in the upper section of the refrigerator, while the oranges are located in the middle section. The sandwiches are placed in the lower section, and the milk is stored in the refrigerator's door compartments. The refrigerator is organized and well-stocked, showcasing the versatility of the FlexZone drawer.
  • The image features a large, metallic refrigerator with a clean, empty interior. It is a full-size refrigerator with a freezer on the bottom, and it has a total of 12 shelves for storage. The refrigerator is currently empty, with no food or items visible inside.
  • The image shows a large, silver, two-door refrigerator with its doors open, revealing a well-stocked interior. The refrigerator is filled with various food items, including multiple bottles, oranges, and broccoli. The bottles are located in different sections of the refrigerator, with some placed on the upper shelves and others on the lower shelves. The oranges are placed in the middle of the refrigerator, while the broccoli is located towards the bottom right side. The refrigerator appears to be a full-size model, providing ample storage space for a family's groceries.
  • The image features a stainless steel ice dispenser with a water dispenser on top of it. The dispenser is built into the wall and has a silver finish. The water dispenser is located above the ice dispenser, and both are part of a refrigerator.
  • The image features a large refrigerator with its door open, revealing a well-stocked interior. The refrigerator is filled with various food items, including several bottles of drinks and a variety of vegetables. There are also multiple bowls containing different types of food. The refrigerator is organized in a way that allows for easy access to the items, making it a convenient and functional appliance for storing and preparing meals.
  • The image features a white refrigerator with two bottles of water placed on the shelves. The refrigerator is filled with various fruits and vegetables, including apples, oranges, and bananas. The fruits and vegetables are organized in the refrigerator, with some placed in the bottom drawer and others on the shelves. The refrigerator appears to be a full-size model, providing ample storage space for the items.
  • Alt View 19. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a large refrigerator with its door open, revealing a well-stocked interior. The refrigerator is filled with various food items, including apples, oranges, and milk. There are also several bottles placed throughout the refrigerator, along with a sandwich and a bowl. The refrigerator is organized and ready to be used, showcasing a diverse selection of food and drinks.
  • The image shows a refrigerator with its door open, revealing a variety of food items stored inside. The refrigerator is filled with different types of food, including yogurt, frozen items, and other perishable goods. The refrigerator is well-stocked, indicating that the owner is well-prepared for meals and snacks.
  • Alt View 22. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a fingerprint resistant surface, which is designed to prevent fingerprints from being left on the surface. This is particularly useful in high-touch areas, such as refrigerator doors, where fingerprints can be easily visible and may require frequent cleaning to remove. The fingerprint resistant surface is made of stainless steel, which is known for its durability and resistance to stains and fingerprints.
  • The image features a large refrigerator with its door open, revealing a variety of food items inside. The refrigerator is filled with bottles, including water and juice, as well as broccoli and carrots. The refrigerator is also equipped with a digital display, which provides information about the temperature and humidity inside. The refrigerator is a part of a larger kitchen setup, which includes a sink and an oven.
  • The image features a kitchen with a large metallic refrigerator and a cell phone. The cell phone is displaying a graph showing energy usage for the refrigerator. The refrigerator is positioned in the middle of the kitchen, and there is a bowl on the countertop nearby. The kitchen also includes a sink and a dining table with chairs. The scene is set in a modern kitchen with a focus on energy efficiency and monitoring.
  • SAMSUNG : DE A ...
  • 6:00 Sun, Jan 4 Refrigerator - Home Please change the water filter. SAMSUNG WATER FILTER Ice & Water Refrigerator Filter SmartThings app Get an alert to replace your water filter Notification Settings Clear Download on the App Store GET IT ON Google Play
  • BBY Overview - Samsung Refrigeration: Large Capacity video 0 minutes 41 seconds
  • BBY Overview - Samsung Appliances + Energy Star video 0 minutes 49 seconds
  • BBY Overview - Samsung: Fingerprint Resistant Finish video 0 minutes 41 seconds
  • BBY Overview - ADA Accessibility on Samsung Appliances video 0 minutes 44 seconds
  • BBY Overview - Samsung Refrigerators & SmartThings video 0 minutes 55 seconds
  • Samsung Flexzone Drawer - Product Feature video 0 minutes 48 seconds
  • How to Measure for Your Refrigerator Video video 1 minutes 36 seconds
  • How to Prep for Refrigerator Delivery and Install video 1 minutes 33 seconds

Samsung - 36 in. Wide 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel

Model:
RF28R7201SR
SKU:
6323216
Highly rated by customers for:
$1,799.99
Save $900
The comparable value is $2,699.99

Customer reviews

Rating 4.4 out of 5 stars with 2210 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers regard the 28 Cu. Ft. 4-Door French Door Refrigerator highly for its overall performance, substantial capacity, and useful drawer functionality. The refrigerator's size, sleek design, temperature control, and quiet operation are also appreciated, along with its fingerprint-resistant finish. However, some customers have expressed concerns regarding the ice maker's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 2,210 reviews

  • Samsung fridge

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great adquisition first time buying a samsung product super thrill

    I would recommend this to a friend

  • Margie’s refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was awesome they came on time and installed everything and reviewed the user manual

    I would recommend this to a friend

  • Samsung fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as an open box fridge (fair) and was basically in brand new condition for a fraction of the original price. Very nice fridge with smart notifications.

    I would recommend this to a friend

  • Samsung Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Place for the refrigerator in my kitchen is a little small but it works. So nice having the water & ice!! Love it so far.

    I would recommend this to a friend

  • Confusion

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazingly, this expensive refrigerator doesn't come with a simple ice dispensing guide...so when you go to get ice, expect a mess on the floor. Contacted store I purchased it from and Samsung corporate....and one says the part exists...and the other says it doesn't. Very frustrating

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there JAXN, congratulations on your new Samsung Refrigerator. I am glad to hear you are pleased with the unit. Thank you for taking the time to share your feedback. I will forward it over to our design team to improve our products. We thank you for choosing Samsung in your home. ^Brad Samsung

  • Cons mentioned:
    Ice maker performance

    Horrible

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible fridge. Icemaker was producing frost covered uneven ice. The crushed ice would clog the Shute 4 repair attempts by factory. Finally insisted full refund for purchase.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi MichaelB,

      Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.

      Please visit www.samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day!

      ^Chrystel Samsung

  • Samsung fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a nice fridge however it did not match my whirlpool oven so I took the Samsung fridge back and purchased a whirlpool fridge

    I would recommend this to a friend

  • Fridge Proud

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. And the sync feature with a Samsung mobile devise is neat.

    I would recommend this to a friend

  • Samsung French Door Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung French Door Refrigerator has lot of features and options. I recommend this.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Can’t get any better than this!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Samsung refrigerator to replace a 20 year old Maytag..I don’t know why I waited so long. We love this Samsung...There is tons of space plus a flex drawer. The freezer is large as well with plenty of space for frozen foods.

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    I would recommend this to a friend

  • Samsung fridge.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. Would recommend. Water and ice wonderful.

    I would recommend this to a friend

  • Be prepared for multiple repairs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this Samsung refrigerator for 3 years and needed 2 repairs that I had to pay for. I do not recommend Samsung.

    No, I would not recommend this to a friend

  • New ice box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job as expected,no water or ice light, needed

    I would recommend this to a friend

  • Excellent !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service. Excellent attention! At time. Good installation!

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Disgusted

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst purchase ever. I want my money back. They've replaced the ice maker 2 times and it still leaks. I also had to replace the whole door because the flapper to release the ice wouldnt stop flapping. The refrigerator is only 3 years old.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good day, KarenD!

      We will show you what steps to take to find the cause of the leak and hopefully keep it from happening again.

      How to prevent and stop water leaks from your refrigerator:
      https://youtu.be/uU6XADBosVo

      Leaks from the dispenser, under the drawers, under the fridge, or other areas:
      https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas

      If the refrigerator or freezer doors will not close, it will impact cooling performance and eventually create frost. This guide will walk you through inspecting the gasket, and roller bars.

      Flap between doors is stuck or loose:
      https://www.samsung.com/us/support/troubleshooting/TSG01001017/#flap-between-doors-is-stuck-or-loose

      Care for your Samsung refrigerator doors:
      https://www.youtube.com/watch?v=ZaguMbi4pzA

      If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145231503) to help our team pull up your information when you message us.

      Thank you for choosing Samsung. Have a wonderful day!

      —Vannesa Samsung

  • Door Mechanism Faulty

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had 4 months and the left side door latch started getting stuck and would close properly. Now a piece of the plastic door latch is broken.

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    No, I would not recommend this to a friend

  • Ad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with it even tho I haven't installed it yet!!

    I would recommend this to a friend

  • Great refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator has all the features I wanted. Even discovered some I didn’t know until I started using it. The chime when the door has been left open is great but annoying if you have it open for a reason.

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    I would recommend this to a friend
  • Pros mentioned:
    Size

    My Samsung refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my refrigerator the color big enough for our family

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Perfect refrigerator

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That it’s a big refrigerator and. Fit perfect on my kitchen

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    I would recommend this to a friend
Page 7, Showing 121-140 of 2,210 reviews
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