Customer Ratings & Reviews
- Model:
- HW-M550/ZA
- SKU:
- 5754514
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the soundbar system's impressive sound quality and easy setup process. Many users are pleased with the overall sound quality, describing it as "very good" and a "great sound system." The simple setup is also widely appreciated, with comments like "easy setup and great sound." However, some customers have concerns about the bass, volume, connectivity, remote control, and compatibility.
This summary was generated by AI based on customer reviews.
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It sounded great in the store not so much at home.
No, I would not recommend this to a friendPretty okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar is pretty good if you connect it right
I would recommend this to a friendNon applicable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Non applicable. I did not use it yet Will follow
I would recommend this to a friendWorks good!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works good but thought it worked with Alexia, not!
No, I would not recommend this to a friendAverage ar best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to tell if it is working properly. May be result of very limited training by installers. No manuals on system by limited training I mean none. I previously had Yamaha sound bars and Bose Souuround Sound an$ they were easy to setup and manage.
No, I would not recommend this to a friendExpected more
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad, BUT for the price it shouldve been GREAT!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio product. I am glad that you are happy with the experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Subwoofer Keeps Cutting out
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this with a new Samsung 4k TV. The instruction manual is almost worthless. The instructions are very unclear. HDMI ARC was very difficult to setup. Bluetooth (from TV) setup was extremely hard to setup. I finally got it working after diving deep into the internet. Now my biggest problem is that the subwoofer has been cutting out to the point where I want to get rid of my little over a year old soundbar for something else. I have troubleshot this to no end. I wish I could get my money back.
No, I would not recommend this to a friendSold a bill of goods
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Salesperson told me it was wireless extensions speakers to soundbar. It is only wireless from sound bar. The two speakers must be connected by you guessed it.... wire. Sound dispersion not good. Only provides weak sound and very little. Don't buy
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Danny,
Thank you for purchasing this Samsung HW-M550 Soundbar System.
I am sorry to hear that you were not completely satisfied with its low volume.
Please check the connection between the Soundbar and other source devices, and try the following tips that may help improve the volume level.
1. If the Soundbar is connected to a TV thru HDMI, make sure to use the HDMI-ARC jack on the TV and select “External speakers” as the TV sound output.
2. Check the audio output format sent to the Soundbar. Typical options are PCM, Dolby Digital, and Bitstream. Select the option that optimizes the sound from your source.
3. Change the SOUND MODE on the Soundbar using the Soundbar’s remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE. Select the appropriate mode for the individual room acoustics.
4. Turn on Dynamic Range Control. This is done by pressing and holding the SOUND MODE button on the remote control while the Soundbar is in standby mode.
I hope these tips help to enhance your audio enjoyment.
For further assistance on sound adjustment or other feature usages, please contact us via one of the following options:
1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
2) reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
3) Connect with us via Facebook Messenger at: http://m.me/samsungsupport,
4) Find us on Twitter: https://twitter.com/messages/compose?recipient_id=18768513
-Samsung Ambassador
Can't rate since I don't have a clue how to instal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted a sound bar, but I don't have a clue how to hook it up to my TV..I had hoped for a simple plug in situation but this doesn't come with "senior friendly" instructions. Its sitting in the box waiting to go back to Best Buy.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .frank,
Thank you for your review of this Samsung HW-M550 Soundbar System.
I am sorry to hear that you are experiencing issue pairing the unit to your TV.
Here is the link to our online help page that include step-by-step guide of connecting the soundbar to your TV via HDMI or using optical:
http://support-us.samsung.com/cyber/popup/pop_troubleshooting.jsp?idx=108&modelname=HW-M550&modelcode=HWM550/ZA&session_id=vt9ShXpRhf8QrjxLnmhqWTxPyp38x2TZVtLYc2mk1pC7GS8dMmGV!-90650751!-792161700!1519886001361&from_osc=&ia_cd=N0052019
I hope this helps to resolve the issue for you. If you need further assistance, please reach out to us via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Makes popping crackling noice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was recommended by Samsung associate. Actually he suggested this over all other products when I placed a massive order. Too bad I'm having trouble and he hasn't responded to my emails despite geek squad installing only 3 weeks ago.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .JDub,
Thank you for your review of this Samsung HW-M550 Soundbar System.
I am sorry to hear that you are experiencing issue with the popping crackling noise.
Please give us the opportunity to assist you with step-by-step troubleshooting by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to go with our Samsung TV....but it started giving a popping noise. I read up on the problem and apparently it was a known issue. Tried all of possible fixes and eventually returned it for a refund.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Cautious,
Thank you for your review of this Samsung HW-M550 Soundbar System
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.
-Samsung Ambassador
Sorry...looks better than it is
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reasonable to set up, but it's price dictates its just not in the league of Sonos or Bose. I suggest invest more in one that delivers clear speech, as well as great sound.
No, I would not recommend this to a friendOk but not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always buy Samsung products and I thought this soundbar would be no different. I have two older model soundbars that were better overall than this one. This soundbar is clear but the bass is horrible
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .RioS
Thank you for your review of the Samsung Audio Soundbar. I am sorry to hear that you had some control issues with this soundbar
Please know that the HW-M/550 has a dedicated Subwoofer level control on your remote.
The button is labeled “WOOFER”, and is located to the right of the Volume button.
Push the button up or down to adjust the volume of the subwoofer to -12, or -6 to +6.
Pressing the button will revert the subwoofer volume to level 0.
I hope this helps to resolve the issues. For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Over rated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It sounded great in store reminded me of stereo guy's selling car radio but didn't tell you it was hooked up to a booster. When we set it up it was terrible needed to click up to min 20s just to hear.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Ny2Sc
Thank you for purchasing this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with its sound quality.
Your user feedback is also important to us and will be shared with our product team for future improvement.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Expected better sound quality and output.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used with my Samsung 55" smart TV, and the wireless speaker set recommended (also Samsung) that matched sound bar. Surround sound was "Lame" Took all the audio equipment back.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .MARKSJEEP,
Thank you for your review of this Samsung HW-M550 Soundbar System
I am sorry to hear that it did not work out for you.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.
-Samsung Ambassador
- Cons mentioned:Volume
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar was barely louder than my television I am mediately took it back to Best Buy I recommend you not buy
No, I would not recommend this to a friend Better than the TV sound, but....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not that much better to be honest. Splurge and get a better system. If it wasn’t such a pain in the butt to pack it all up and bring it back, I would’ve.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .imqrious2,
Thank you for purchasing this Samsung HW-M550 Soundbar System.
I am sorry to hear that you were not completely satisfied with its sound performance.
Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more enjoyable.
Simply give us a call at 1-800-SAMSUNG, or reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador
- Pros mentioned:Sound quality
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We added this to our tv in our family room. It adds so much to the sound of movies as well as regular programs.
I would recommend this to a friend Audible for movies unclear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I didn't throw out the boxes. The sound quality for movies is poor. Not sure if I am watching older movies but so far it has not been very good.
No, I would not recommend this to a friendDisappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t live up to my expectations. The remote doesn’t work properly. Woofer doesn’t work properly. We have to turn the sound up loud to hear it.
No, I would not recommend this to a friend
