Customer Ratings & Reviews
- Model:
- NZ30FG5332RKAA
- SKU:
- 6618131
to a friend
Shipped to me broke in the box.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was broken in the box. I made the mistake of not opening it right away. It sat in my den for two months waiting on the kitchen to be ready for it when it was I opened it to find a broken corner. Best Buy was no help and sent me to the manufacturer they scheduled me with a service now I’m waiting on them to call me. Looks like I spent $600 on broken glass.
No, I would not recommend this to a friendBrand response from Samsung
Posted .WilliamC, we understand your frustration with your electric cooktop. We would like to speak to you directly to provide an update on your service visit to fix your cooktop.
To provide feedback on the customer service experience you had with the retailer. Please get in touch with Best Buy's customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150486668) to help our team pull up your information.
Have a great day.
^Camille
Okay product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to clean and it works well. It should come with the outlet connection.
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate the review about the cooktop, ReynaldoJ.
Should you need further support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Wrong part
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brst buy person that helped md ordered a new stove top when all i needed was a part. You guys do t do parts pitsode of warrenty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand how unsatisfactory this experience is. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for further assistance. They are available 24 hours a day. They can answer your question or give feedback about your overall experience with this incident.
Have a great day.
-John
