Customer Ratings & Reviews

Really like the new stove so far. Still learning to use the convection cooking feature, but over very satisfied.

The partition is not a bad deal breaker. I like it better than being stuck with a double oven that you can not change. So far, so good.

Still figuring out the convection piece but like the option for two different oven temps.

oven functions and cooks great. cooktop requires a little more elbow grease to keep clean.

This stove has performed well from day one. Directions are a must read to figure out range and stove options.

Great value and looks great. We use it every day and have noticed a well controlled even heat from top burners.

Love the flex oven,still have a drawer for my pans.Convection speeds cooking.love the looks

It looks nice as well as cook fast. I am very happy with it.

Radiant eyes heat quickly and burn evenly. Double oven is very useful.

No problems and works great! Love the stainless steel.

My wife really likes the range and all the features it has.

Bad experience nothing to share I don’t recommend you this product search more other brands company has bad customer service too. Top hard to clean if you don’t clean it each time .

I like the range when I do not use the dual feature which is upsetting because this is the only reason why i purchased it. When using the dual top, the food burns or gets very overly done meanwhile the middle is raw. I am very disappointed in this range. If using the entire oven then it bakes average. The bottom part when using the dual is average.

Had high expectations for two separate ovens, but soon found out it does not work. Love to bake and cook, but have only frustration because the ovens fluctuate 50-75 degrees from the set temp. Have to manually adjust to try to bake anything. Technician suggested the only thing he could do is try switching out parts. On a brand new oven...really? Had two different ranges delivered with the same results.

Just got our Samsung range this month and have used both the range and oven a few times so far. We replaced a very old, low-end White Westinghouse with coil elements so this is leaps and bounds from the old one. So far I love it! The elements heat up really instantly, the dials are very easy to use for each of the adjustable elements. We have not had to make minor adjustments in temp yet as spouse and I haven't prepared any complex dishes on it yet. The touch screen is not difficult; it's intuitive as we were able to cook on the range and set the oven temp and timer several times now without even opening the manual yet. We tried all of our cookware on the various sized elements and were surprised to find that all of our pots and pans, even our largest sized pans, fit perfectly on the either the smallest or the middle sized elements. And our very large oval shaped dutch oven fits on the largest (triple) element without any problem. We were worried about having to be super careful with the glass cooktop to avoid scratches when using cast iron pans but tried a square (with a not entirely smooth bottom) cast iron pan for frying. On first inspection, it looked as though it caused numerous scratches on the cooktop until we let it cool and started cleaning it and to our relief, all of the marks were soon removed by the polish and pad that came with the range and it was restored to its initial beauty, albeit with a fair amount of persistence/elbow grease. If you don't mind smudges on a glossy black surface and don't have light from a range hood light above shining down on it, the surface is easily cleaned. However, for those who are perfectionists like myself, persistence pays off with a beautiful glossy finish to be proud of. My cooktop can now be literally spotless in contrast to my old range which, despite my efforts, never seemed to be completely clean or free of baked on stuff. I am very relieved to find that those "metal marks," as Samsung puts it, are removable with a bit of scrubbing, and/or use of a razor blade before polishing. Splattered grease from frying hamburgers was not at all a problem on the stainless steel or on the ceramic cooktop as I feared, it does encourage good habits of cleaning the cooktop thoroughly after cooking each time. It is difficult to have to wait until it has cooled down to clean it off as you don't want food to stick and want to get on with doing other things outside of the kitchen, but I'm sure I'll adjust to that assuming food doesn't stick too much due to the wait. My spouse is dissatisfied with how easily the cookware slides around on the smooth cooktop and found it challenging when stirring food to keep the cookware from spinning around so will have to see if we adjust to that issue over time having used coil elements for several years. Polishing the cooktop to a glossy finish is likely only adding to this problem. The oven was a joy to use. The settings and touch screen are intuitive if you've become at all adept at using a few microwave ovens for simple tasks. The partition is the coolest idea ever! We had purchased the lower model and upgraded to this one shortly after placing our order when we found out about this double oven feature. We have only used the upper oven so far but look forward to preparing a meal and having the versatility of baking 2 items in 2 cook zones at the same time without having to sacrifice oven space for a double oven we will only use occasionally. With the dual convection baking and roasting, the warming drawer with multiple settings, the warming element on the cooktop, the single, double, and triple cooktop elements, and the self-cleaning oven, this range seems to do it all! The only I thing I could improve on it would be to add an induction element and a gas element and perhaps an oven that converts itself into a dishwasher to wash and dry the cookware after the meal! This range is incredibly thoughtful, innovative, and flexible. The oven alerts you when the desired temp is achieved and preheat was quick and effortless, displaying the rising temp on the display just in case you want to make sure it's doing its thing. Heating a frozen pizza was effortless, heating was uniform and no burned edges + cold toppings as I am so used to with my old range. It came out of the oven perfect. I will look forward to baking bread and roasting a chicken or leg of lamb and of course trying out the convection oven feature. And the ceramic partition stores conveniently inside the warming/storage drawer in a special slot made for it so it doesn't actually have to rest on the bottom of the drawer if you choose to use the drawer for storage. Our kitchen is open to the living room and dining room, and both the range and oven operate quietly and unobtrusively. Despite how powerful it seems, it's quieter than Samsung refrigerator which is itself super quiet. The alert beeps are loud enough to hear from the hallway but not too loud to be annoying. The electronic display and design of the range are very contemporary and stylish and I actually enjoy the looks and features of the range better than those of the the Samsung French Door with Flex Drawer Refrigerator I'd been coveting and bought just before purchasing this range, much to my surprise. The clock on the display is a nice feature, something I realized days earlier would have been nice on the Samsung Refrigerator display actually. The Best Buy installers were simply delightful, a rare comment these days, and the range installed in minutes while the refrigerator took about 2 hours. So far for this range, Love It, Love It, Love It! Will write more as we get more use out of it.

Only last 6 years and its broken compared to my GE that last 16 years! Total Tech support for appliance is a joke. $54 (tax included) for diagnostic and for repair it will cost me $200 plus for parts and $150 plus for labor. Might as well buy a new one GE instead of this junk!

I have to say BB was great and traded me for another range and delivered the new one and hauled away the old one!

My wife loves this oven. We had been looking at it for a couple of months, as an alternative to a double oven that just would not fit into our smaller lake house we permanently moved to. It replace a fairly new, slightly above contractor grade, glass top Maytag. Temperature controls on the stove top are much more uniform and precise. The convection oven works even better, faster than anticipated. My wife leaves the oven divider in most of the time which seems to make the oven heat faster and use overall less energy heating essentially a smaller compartment. So far, the product is absoluting fantastic and exactly what we expected (or more). We paid $1199 for it the day after Christmas, online (got to love those after Christmas bargains), so the price was "stunning" as well. We had a bit of a delivery problem however, which I am really impressed with Best Buys followup. The first oven delivered looked OK but the delivery guys were having a problem with the bottom warming drawer not working properly (they were VERY thorough about checking everying for proper operation before leaving). We noticed that the bottom drawer area was actually crushed somehow somewhere between shipping from Korea and my house. The said they could leave it so that I had a working stove top and oven (which they were) and schedule a return/replacement. I called Best Buy on Monday and sure enough, they had another oven at my house (in the middle of nowhere), by Wednesday. That one was almost perfect, except that the delivery guys (different people this time) noticed a half-inch dent in the vertical back corner. I wouldn't be able to see it when installed but they suggested leaving it and doing another return/replacement, which I did. The third oven arrived the following Monday, and it was perfect! Whew!! I really was not put out in any way other than a few phone calls to Best Buy and "hosting the delivery guys" for about a half hour each time. I really appreciated the no-argument, let's get it right, approach that Best Buy had to this, even though they probably did not make much on this sale (probably lost money on it). I found a cheaper price from some appliance company in New York ($75 bucks cheaper total), but I can't imagine the nightmare of returns/replacements dealing with a vendor that far away with these same issues, had they occured. Nice Job Best Buy!

I ve had this range for about a month now. I love it. It is so great you can bake 2 different things at 2 different temperatures, but you can also use it as one big oven. Even with the partition the lower oven still is big enough for a small turkey 12-14 lb. This is new technology the first of its kind and so far it is great. I also love all the other features, a warming drawer with 3 temperatures and the cooktop having two burners that are expandable one has a 6/9/12 and the other a 6/9 which is a great feature. I would definitely recommend this range especially for someone who does alot of baking.

I haven't baked much with this stove, but I am very pleased with the little bit of baking (in the top half of the oven) and the stove top cooking that I have done. this is the first glass-topped stove I have owned and it takes a bit of getting used to. Grease spatters show up instantly. I was probably getting the same grease spatters with my other stove, I just couldn't see it as well. Many of my pots were not flat enough on the bottom to cook efficiently on the glass countertop, so I did buy more cookware. (A set purchased at Costco was reasonable.) Now I'll cook more efficiently and for less cost in the long run. AND there is a learning curve for cleaning glass stove tops...but it is learn-able. Stove top cooking seems to work very well. I love the flexibility of having a smaller oven option (more efficient cooking) and the ability to oven cook two things at once at different temps.