Customer Ratings & Reviews
- Model:
- RF32CG5B10SR/AA
- SKU:
- 10886147
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Bug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item. Very big. Very durable and very cute actually.
I would recommend this to a friendWonderful fridge
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this model but it dont do ice in the lower door.
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Fits perfectly into my space and is beautiful.
I would recommend this to a friendGreat Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s amazing. I love how spacious it is. I’ve had no problems with it since I got it installed. The delivery was easy, and they also moved my old fridge to the garage,
I would recommend this to a friendGreat Frdige
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well built, and huge! This refrigerator can hold a lot of food. No handles makes it a little tricky.
I would recommend this to a friendExcellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge has a lot of room for groceries. Water and ice dispenser works great.
I would recommend this to a friendRefrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good the Refrigerator working very wells
I would recommend this to a friendAwful service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was delivered but the guys that came must have been in a hurry, they did hook water up an get it working they were awful, further more the refrigerator top half is off it's not level with the bottom, wish I had never gotten it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand that your refrigerator's installation experience was not ideal. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for assistance. They are available 24 hours a day. They can answer your question or transfer you to your local store to provide feedback about your overall experience and address any other concerns you may have.
For instructions on how to level your fridge, please refer to page 33 of the fridge's manual for details:
https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf
Have a great day.
-John
3 Faulty Compressors, 0 Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dear Samsung, I’m so disappointed, and feel very unseen and unheard. My brand new, TWO MONTH OLD fridge has been broken for a month due to a broken compressor. A technician came to diagnose it, and said he would be back in a week with a new compressor. This sounded inconvenient— I have a baby and a toddler, and having a fridge is especially important for their health and diet needs. But I know that things happen sometimes and so I was gracious and patient. A week went by and the technician came back, but to his surprise the new compressor was also damaged. It would be another week before he could get a second replacement. Another week without a fridge for my family. But these things happen, and I decided to stay positive and patient. (All while feeding my family Ramen noodles and soup from a can for another week). Well today we got a call that the new compressor came, and lo and behold it is ALSO damaged. Three damaged compressors. A month without a fridge. And to top it off, Thanksgiving is next week and we are hosting my entire family at my house. I was frustrated but confident that if we called Samsung, surely they would help make this right. But I was wrong. Where I was expecting to be met with compassion, I got coldness. There was “nothing they could do.” I talked to four different people, and brought up different solutions. Expedite the new compressor, replace the fridge, refund the fridge. Nothing. I feel like I’m being held hostage by Samsung’s poor customer service. I was made to feel as if my concerns weren’t valid, but it is not right to wait a month for my brand new fridge to work. I have babies who need milk. I have typically been a fan of Samsung products- my three year old even has our Samsung washing machine song memorized. But I’m so frustrated and disappointed that I honestly don’t know if I’d purchase anything from Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We are saddened by the condition of your fridge's compressor. We would like to have a direct conversation with you to hear your overall impressions of your experience and address any other issues you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151355959 so our team can pull up your information when you message us.
Have a great day.
-John
Product review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The overall rating that I would give this fridge is 4.5 stars.
I would recommend this to a friendThe best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is the best story kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
I would recommend this to a friendhappy with total purchasing experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pedro sanchez did a great job of selling me my refrigerator. very knowlegable and helpful. I bought a fridge from him that day,
I would recommend this to a friendNot sure I like this model
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure how well I like this product. My older Samsung was built much better. The shelves are adjustable but the heights aren't great for getting milk into the fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JoanC, we understand the importance of maximizing the refrigerator space. Let's get the information you need to optimize the fridge's space.
The link below will help you load the refrigerator effectively to utilize the space in your fridge. Please click on every option to learn more. Kindly click on the embedded word if prompted.
Tips for an organized Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150514438) to help our team pull up your information.
Have a great day.
^Camille
Great budget French Door
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! Hopefully it stays the same way! Have been using it since just 2 weeks.
I would recommend this to a friendNever worked from day 1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked from day 1, said deal with LG, it's been months and still not resolved
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how disappointing it can be to have a refrigerator that never worked, MattS. We would like to know more about the issue with your fridge so that we can offer the assistance you need should you decide to have it repaired.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide reference number 1151225812 to help our team locate your information when you message us.
Have a great day.
-John
Would not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 60 days. Doors don’t shut correctly. Had Best Buy deliver it and install it now it’s not working at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Size is bigger than I expected!! LOL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge has a great look and feel for my kitchen. It has great size and I seem to be able to store more in this fridge. I love the ability to have two types of Ice!!!
I would recommend this to a friend
