Customer Ratings & Reviews
- Model:
- QN32LS03CBFXZA
- SKU:
- 6537890
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the good picture quality, beautiful design, and ease of use of the 32” Class The Frame QLED Full HD Smart Tizen TV (2023). Some find the size perfect for a small room. However, some customers have reported issues with the remote control.
This summary was generated by AI based on customer reviews.
The Samsung Frame
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Greatest TB I've ever owned and I'm in the professional television technology business.
I would recommend this to a friendFrame
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly wanted for my wife wall for the kitchen She loves it
I would recommend this to a friendScreen cracked in box - Samsung won't replace!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen was cracked when I took the TV out of the box. Samsung is refusing to replace it. Don't waste your money on their products.
No, I would not recommend this to a friendBrand response from Samsung
Posted .user225427,
We appreciate you sharing your delivery experience and having received a damaged unit. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
tv is not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is not worth the money. It’s like you’re back in 2010. Poor quality, very slow operations, picture mode is not good (they want you to have a prescription). Overall 2/10 quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .StefanM,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Issue with tv installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the tv but it took 2geek squad technicians to make it work for me
I would recommend this to a friendBrand response from Samsung
Posted .JeanT,
I'm sorry to hear you had issues with installation. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the TV itself, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Waste of Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely low hardware to download and show the pictures of the ART function. I am subscribing and paying to display the ART pictures, but after 6 months, I only see 4 or 5 pictures, because there is always a bug, a delay, or a problem downloading. Waste of money
No, I would not recommend this to a friendBrand response from Samsung
Posted .FabianoR,
We appreciate you taking the time to let us know about your experience with your Frame TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
InquiringMinds
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 32”. Difficult to mount - thinking about paying for Geek Squad to handle. Also curious re picture quality v. 4K Samsung that is actually less $. Finally, does the 32” have motion detection? Another Review said NO…?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nespresso,
We appreciate your feedback on your wall mounting experience. Please know your 32" Frame TV (2023) does indeed feature a Motion Detector.
So we can better understand the issues that have caused you to give this model a 2-star rating, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We're looking forward to hearing from you soon.
~ Samsung Specialist
Open-Box missing very expensive replacement cable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an open-box. It's missing the One Connect power cable. Not sure how Best Buy can test and certify the item as an "excellent condition open-box" Frame TV without the cable to connect the One Connect box to the tv as that is how it is powered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Customer,
We appreciate your feedback regarding parts missing from your Frame TV. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Digital frame did not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not digital frame it is a tv. The app did not work, we cannot download pictures.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LiamaraP,
I'm sorry to hear you had issues with the SmartThings app. If your TV status is stuck in a particular state or does not respond to an action in your SmartThings app, you might want to try the following steps:
1) Please make sure both devices are connected to the same local network. The phone and TV must be connected to the same network as your router to be discovered by the app.
2) Refresh the device using the SmartThings app. From the Devices tab, swipe down to refresh the device list.
3) Delete and re-add the device on the SmartThings app.
I hope this helps. For further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
The frame
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv for the price . Just the right size for a bedroom fits perfectly.
I would recommend this to a friend Stopped working within two months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working within two months. Samsung wouldn’t help to fix it, and Best Buy wouldn’t help to fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KellieK,
I'm sorry to hear of the issues you're having with The Frame TV. Please know this TV was released less than a year ago, and the 1-year warranty covers manufacturing defects in materials or workmanship encountered in intended use of the product.
Please give us the opportunity to assist with troubleshooting or providing a replacement. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
