Customer Ratings & Reviews
- Model:
- NA36N6555TS
- SKU:
- 6261805
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the powerful burners and ease of cleaning and use of this 36" built-in gas cooktop. Many also find the cooktop aesthetically pleasing, with comments praising its sleek look and illuminated knobs. While some users find the WiFi functionality unnecessary or inconvenient, the overall performance of the cooktop receives positive feedback.
This summary was generated by AI based on customer reviews.
Incorrect dimensions
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks good but the dimensions are incorrect.. they are 36 x 21.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
The right dimension is important in installing our appliance and we get that. Let us provide the specification sheet for this Samsung product.
A specification guide can be a reference for the quality and standards which should be applied to a product.
Specification sheet:
https://image-us.samsung.com/SamsungUS/home/home-appliances/ranges/NA36N6555TS_V4.pdf
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145363727) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Great Cooktop with Wi-Fi
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent cooktop from Samsung with Black Stainless Steel finish. The knobs turn to blue color when they are on. And no more wondering, if you left the stove on when you leave home. Now you can connect your cooktop to Samsung SmartThings app and see, if the stove is on or off.
I would recommend this to a friendGreat cooktop but Illuminated knobs stopped workin
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cooktop so far, but illuminated lights already stopped working and we haven’t even had this cooktop a month. A samsung representative is coming out to troubleshoot.
I would recommend this to a friendSamsung cook top
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everytime we cook it is hot on the regulator panel. We tried everything but still hot It almost cause burns to my fingers when I touch it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Janeth,
We truly understand how you feel regarding your cooktop. We are here to assist you.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147244098), to help our team pull up your information.
Have a great day!
^Rodel
Bad Description - Features are not correct
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this cooktop along with the hood from Best Buy to find once waiting months for delivery that even though best Buy description said they were compatible they are not!!! You cannot control the hood from the cooktop. I wasted my money!
No, I would not recommend this to a friendPoor quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Read the reviews and studied consumer reports and really wanted this to match even a bit of the hype. Less than 30 days and already one of the knobs stopped working. Samsung customer service is terrible and unresponsive.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung . You stated that your appliance was less than a year old. I would love the opportunity to chat and see when we could get a certified Samsung Technician scheduled to resolve your issue. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142738740. We thank you for being a part of our growing Samsung family. ^Brad
STOVE TOP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stove top is awesome. The gridle is to cool.
I would recommend this to a friendVery poor design
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung Gas Cooktop has very serious design flaws. It reflects heat up so bad that cooking on it is really annoying. I don't recommend this Samsung Cooktop
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you so much for your valued feedback, DyaBoone! We really appreciate hearing from all of our customers. ^Jecca
- Pros mentioned:Burner
Perfect high end product.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has a built in wifi. But there is no thing you can do with app just to see if the burners are on or off. The burners are power ful and flame is good at all pointe.
I would recommend this to a friend Beautiful & Spacious
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful and very functional. I love the burner space.
I would recommend this to a friendGas stovetop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was easy. Had to buy a gas line. So far so good.
I would recommend this to a friendNot Stainless Steel
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The knobs and Face plate discolor with heat, They are not Stainless Steel. This is less than a year old, Best Buy no help Samsung warranty no help. DO not Buy get another brand and save the hassle and headache I have gone through 8 months.
No, I would not recommend this to a friend- Cons mentioned:Wifi
Incorrect Dimmensions
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They measure the depot from the stupid wifi nub... I have a larger than normal hole (hehe) and was hoping this was truly 22 inches but its 21... with the nub being an extra inch. I frankly don't like the wifi nub and cant understand who the heck would want a wifi stove.
No, I would not recommend this to a friend
