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Customer reviews

Rating 4.6 out of 5 stars with 875 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 875 reviews
  • Rated 5 out of 5 stars

    Top loader

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit has been in service for two months, so far so good. Does the usual things, hopefully it will keep doing its job for years to come. Delivery went as expected, no damage to unit noted, delivery team was clear on scheduling and arrival times.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there extremeXL, I congratulate you for choosing Samsung for your new Washing Machine. We are happy to have you join our family and welcome you to our family. Thank you for choosing Samsung in your home. ^Brad Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love ir

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Cleans well and I love the water spray option

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Good Washer!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans good and pretty quiet. Perfect smart washer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that this model was available with or without the agitator.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Gamer, I am glad to see that you are having a great experience with our new design of our Samsung Washer. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad Samsung

  • Rated 5 out of 5 stars

    Good washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing machine with useable features, so far we have been using it for a month and like it very much. I like the self levelling feature, but there's a concern that the bushing or springs or whatever they are using might wear out and expected life may be reduced, time will tell. Happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works great and is beautiful! Love it!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer/dryer combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had a new washer/dryer in many years. At first they were a bit intimidating (technology) but these are so wonderful! Clothes are cleaner and so many amazing features! Delivery was on time, efficient, and professional! I’ll certainly be back when I start my kitchen revamp!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After many attempts of damaged deliveries of a couple models I went with this washer. I have for a few months now. Overall it is a great washer. Have done small loads to bed sheets. I have not used all the options but it does have a good selection of them.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Coulsve had better luck.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke after 13 months. Couksve had better luck i suppose

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Meghan B,

      We appreciate you sharing your sentiments about what happened to your Samsung washer. Let us help you.

      We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147430130, which will help our team pull up your information.

      ^Rainly Samsung

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine very durable and easy to use im very pleased

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Thatkidsunday, I would like to congratulate you on your new purchase of your Samsung washer and really appreciate you taking the time to post your feedback. We welcome you to our family and thank you for choosing Samsun gin your home. ^Brad Samsung

  • Rated 5 out of 5 stars

    Great set up and value.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set up and great deal. Delivery was early and done is 2 minutes or less. I bought my own kits to set up but had no issues. Washer and dryer have both worked phenomenally well and would recommend them. Bundle is misleading. Dryer is front loading and it top loading.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very clean clothes!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the most money I've ever spent on an appliance but I can honestly say it bring me joy. The clothes come out very clean and smelling great. I love the little alert sings it plays. My only quibble is that the agitator is no joke and sometimes my pants are basically tied in a knot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. It cleans my clothes very well and has a lot of washing options. Only issue I find with it is that the wash times are longer than I am used to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super cool and quiet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the washer. It has a lot of different settings and works very well. Very quiet and it even plays a song for you when its done. Im short so its hard for me to reach in and get the clothes out but a pair of tongs helps with that.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there shortnkrazy2, I am so glad to hear you are pleased with your Samsung Washer. Thank you for taking the time to share with us. We are happy to welcome you to our Samsung family. ^Brad Samsung

  • Rated 5 out of 5 stars

    Great washer and dryer combo.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer dryer combo is amazing. Clothes come out clean and they dry ON THE FIRST TIME. Thats huge. Coming from a horrible whirlpool unit that fell apart multiple times after 4 years of use, this seems much higher quality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice washer but so deep a step stool is needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the washing machine does what it's supposed to do, so I'm happy. The only thing I do not like is how deep it is. I have to stand on a stool in order to get the clothes off of the bottom of the tub.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy! Shakes like crazy and it washes for hours unless you don’t manually move it from cycles

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi JuanJ,

      We are here to help you with the experience of vibration on this Samsung washing machine model.

      Shared below is a Samsung video and links that will cover the basics and will guide you through the steps to take with the washing machine.

      Washing machine shakes & vibrates or is noisy:
      https://www.youtube.com/watch?v=ywOrH59K9Rw

      Samsung washing machine is shaking:
      https://www.samsung.com/us/support/troubleshooting/TSG01001016

      The best laundry load size for your Samsung washing machine and dryer:
      https://www.samsung.com/us/support/answer/ANS00080262/

      I have also shared the user manual link of this model below. Please turn to page 18 for additional steps to take.

      https://downloadcenter.samsung.com/content/UM/202302/20230210095148138/AUTOWASHER_SG_DC68-04037S-00_EN_CFR_MES_2022.06.23.pdf

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1145642980 to help our team pull up your information.

      Leo Samsung

  • Rated 5 out of 5 stars

    Samsung never disappoints!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer! This is my second time purchasing a Samsung. My old one never needed to be repaired, I just decided to make this purchase because I wanted a black washer to match my washroom decor LOL!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Deal of the day

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After being two weeks away from the house and finding the my washer not working properly there was my brain thinking go to Best Buy go to to Best Buy I had a good deal now with my new Samsung washer machine thanks Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are thoroughly enjoying this new samsung washer and dryer. Glad that they brought back the active agitator. Nothing but good things with the bew settings, especially, the washer does not hold any water after a wash.

    I would recommend this to a friend
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