Customer Ratings & Reviews
- Model:
- WA44A3205AW
- SKU:
- 11619552
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
New Samsung washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this new washer because of the agitator. The only fault I can see from the previous Samsung washer is that I don't have the discharge spout to wash out the deteregent lid/
I would recommend this to a friend- Pros mentioned:Cleaning performance
No
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not good enough for me lg is just completely better than Samsung and more beautiful as well you can actually see how your washer is better
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate you taking the time to leave us a review on one of our products. We can help find a resolution that may rectify the issue.
To better assist you with the issue, please get in touch with us via our Support Channels below to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
Think before you buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer looks good but when it comes to functioning it’s a headache. Works fine under “normal wash” but when you try to use any other setting like “quick wash” or “heavy duty” it just stops half way through the cycle and keeps beeping or just fills with water then drains but doesn’t wash. I’ve tried putting less clothes because maybe it’s too heavy and can’t spin but even then it just stops.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JCalvillo,
Thank you for your review. We are here to help with your concerns with the washer when the quick wash cycle or heavy duty cycle is used.
I have shared a Samsung link below that can help address your concerns with the washer. There are steps that you may have done already, and we thank you for doing them. There are 5 steps in all with the link I have shared.
Samsung washing machine won't spin or won't stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01000997
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number () and it will help our team pull up your information.
Leo
Not satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! This machine messed up my clothes! I returned it for a front load the next day after use. It releases the detergent and softner before the water is filled so the product is sitting directly on your clothes while the tub is waiting to fill.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can understand that this has been a frustrating experience. Thank you for taking time to review your product. We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. If you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144060505) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Broke
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 3 months. Worked fine then it stopped when it gets to the spin cycle. Yeah there is a warranty but who likes to deal with all that.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Evelyn, I realize that your new Samsung Washer is not working for the spin cycle and know that is quite frustrating. I would like to provide some assistance to ensure you are getting the best work from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
If you are still having issues, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143592092. We would like to welcome you to our family and thank you for choosing Samsung. ^Brad
Bad washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If there is a zero star option I would’ve given that. This is the second one I had in two weeks time. Both of them stopped working after nine days. They would try to spin and couldn’t.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Winston! We are sorry to hear that your washer is not spinning when it should. Below I have provided a helpful link to rectify your concern. (https://www.samsung.com/us/support/troubleshooting/TSG01000997/)
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143581966
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
Quit on us after 2 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really liked this washer at first... but it just died mid cycle after only 2 months of use. It's only my Girlfriend and I that use it, so it doesn't see constant abuse or anything. Absolutely ridiculous that it quit, let alone so early on. Don't think I'd get another Samsung. They should stick to phones & TVs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Drew,
Thank you for choosing Samsung products. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144963776) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Reliability
Worst Samsung washer stopped working
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working within 5 months after purchasing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lakshmi,
We appreciate you giving us a review about the Samsung washer. We apologize for the inconvenience since the Samsung washer stopped working.
To help you with this, I will provide you with a link that indicates the warranty information of your Samsung washer.
Here's a link: https://www.samsung.com/us/support/service/warranty/WA44A3405AV/A4.
You can also check the available repair services on this link: https://www.samsung.com/us/support/service/.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144654418
Thank you for choosing Samsung, and have a great day!
^Rainly
Dead after three weeks. Can’t return.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Motor seems like it burned out after 3 weeks. Not good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, it seems that you are experiencing an issue with your Samsung Washer not working at all and know this is must be frustrating with a new appliance. I would like to offer some assistance to ensure your unit is operating properly. Please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143448309. We thank you for being a part of our Samsung family. ^Brad
Great washing machine for the price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This a perfect size for a family of four. A little deep for us short people :) but manageable. I like the glass top so you can actually see the clothes getting clean.
I would recommend this to a friendWorst washer ever dont buy it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst washer ever i hate it. Just got it in January and it started going wrong in march. Im so dissatisfied and wants a refund My clothes looks dirty when it finishes washing and the washer is super loud
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mimi,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared Samsung links below to help with your concerns about the washer.
Does not clean clothes:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
The washer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
I have also shared the user manual link below. Please access the link and turn to page 50 for additional steps regarding the washer's noise.
https://downloadcenter.samsung.com/content/UM/202101/20210129163216843/Final_WA3400T_DC68-03850E-03_EN_CFR_MES_R.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144598353
Leo
- Pros mentioned:Noise level
Blast from the Past!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The new Samsung Top Load Washer brings me back to my college days when we would lug our laundry down to the laundry room. All the machines there were top load. Side load were not around then. The new top load washing machine got a huge upgrade for its predecessor. What I love about the top load over the side loading washer is that I feel it is easier to use and not have to worry about the machine not being level. Also it is a lot easier to throw in that extra shirt that you forgot to put in at the beginning. I like the option you can turn on the water inside and rinse off the cap for the laundry detergent. The Agitator really scrub and and agitate the clothing without doing too much damage to the clothes. The old machine use to put your clothes thru a ringer every time you wash it. Clothes tend to not last as long because of that. I noticed my clothes aren't as tangled after the wash as with the side loading washer. The Smart aspect of the washer allows you to trouble shoot with your smart phone which is always a plus for me. I've done a total of 10 washes so far and I can tell that my clothes comes out as clean or even cleaner than my 10 year old side loading washing machine. The Acitve Water Jet allows you to pre wash those dirty stain from your clothes prior to throwing it in the washer. The washer runs very quite when it does the spinning. Most of the sound comes from the water sloshing and running inside. It has 10 different washing cycles you can choose from. I especially like the deep wash for my workout clothes and gardening. My old machine was only 4.0 cubic feet and this one is 4.4. The 0.4 makes a huge difference especially with the large comforter. I have no trouble fitting it in with room to spare. I've been wanting to get a top load for awhile to replace my side load washer. I'm very impress with all of the features this machine has.
I would recommend this to a friend Doesn't dry clothes well.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if its a defective unit or if its just the dryer itself. But it doesn't dry my clothes. I can have 7 pair of socks set on medium for an hour and they will still be damp.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Kelz, I understand that you are having some concerns with your Samsung Dryer not drying fourteen socks and know that can be alarming. Always make sure when using sensor dry cycles that there is at least 1/4 full for the sensors to properly sense your clothes. I want to provide a helpful guide to get you the ideal results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need additional assistance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143771407. We welcome you to our Samsung community. ^Brad
Codes come c4 and wont wash clothes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is to tall for shoter people. Need a step stool to get clothes out of it. Plus washer keep coming up with codes c4 and not washer clothes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Huckster,
Thank you for reaching out and sharing your feedback about your Samsung washing machine. I understand your washer is too tall for shorter people. We will take note of your feedback as this helps us improve the quality of the products that we offer to our customers. We are sorry to hear that you're having an issue with your washing machine as it keeps on having the error code C4 and is unable to wash clothes. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01002001/ to guide you on the issue. Just click on "Washing machine displays an error code" to identify the error code and fix them.
You can also check this link https://downloadcenter.samsung.com/content/UM/202101/20210129163216843/Final_WA3400T_DC68-03850E-03_EN_CFR_MES_R.pdf for the user's manual. Just go to pages 49-56 for the troubleshooting guides.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos and other resources you might need for your Samsung washing machine.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144351433.
-Noraina
Samsung Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is not performing well and I have been waiting on someone to come out check on the washer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products. If the problem has not been resolved, please reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144063965) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
- Pros mentioned:Cleaning performance
Great washer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so glad I finally got a washer with an agitator again! This washer is BIG! I have to wash my dogs washable potty pads and I fit 7 in it in one load, and they feel better than they have since they were new. It is going to save me alot of water. It also has an extra feature if you need to wash anything out real quick and not have to do it in your sink. In one of the pics you can see the water coming out to wash your items . I put three 1 gallon jugs of soap in there so you can see how deep the tub is. It is a great washer!! I use the heavy Duty for the dogs pads and it really gets them clean!
I would recommend this to a friend - Pros mentioned:Noise level
Amazing Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received this amazing Washer at a very deep discount in exchange for an honest review from The Insiders. First of all, the price I paid can't be beat for a brand new washer! I absolutely love love love this washer! This washer is very easy to use. The soft close lid is an amazing feature as well. The washer is very quiet and does not shake or vibrate during the wash (vibration reduction technology, amazing!) and spin cycles like normal old bulky washers do. This washer gets our clothes super clean and they dry quickly. There are many preset cycles to choose from. I used the deep wash cycle, warm water, high water level. It also spins and balances itself at the beginning of the cycle for correct water level. At the end of the wash, the washer plays a cute melody. 1000% recommend
I would recommend this to a friend Worst washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very horrible.ruined all my brand new clothes,doesn’t wash good at all, and water doesn’t cover clothes.returned
No, I would not recommend this to a friend- Pros mentioned:Cleaning performance
Washer Wash Really Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new washer and all it features a little noisy in the beginning but not so bad now. Happy I chose the one with the removable ignition clothes comes out so much cleaner
I would recommend this to a friend Mathew
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They bought broken one and they don’t have another piece to replace.i lost my money and time
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mathew,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
For immediate resolution with regards to your issue, you may reach us via the following links.
Reference number:
1144354572
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung,
^Ross
