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Customer reviews

Rating 4.3 out of 5 stars with 3534 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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83%would recommend to a friend

Customers are saying

Customers find value in the Linear Wash 24" Top Control Built-In Dishwasher's low noise level and excellent cleaning performance. Many appreciate the convenience of the third rack and ease of use, as well as its design and capacity. However, some customers have concerns about its reliability and cycle time, while others feel it is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 3,534 reviews
  • Rated 4 out of 5 stars

    Get the job done

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the washer and dryer bundle and it get the job done. The only negative is that the set easily attract smudges.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water frequently stands in the bottom. Dishes not dry- still have drops of water

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello,

      We understand the disappointment of dealing with a dishwasher that does not dry and has water that stands in the bottom. We're here to help.

      Here is a link to troubleshoot the dishwasher that does not drain. It also contains other resources to check when there are blinking lights or error codes and clean the dishwasher.

      Samsung dishwasher is not draining:
      https://www.samsung.com/us/support/troubleshooting/TSG01001363/

      We recommend checking the link below for troubleshooting steps when the dishwasher does not dry the dishes. It also includes the links for more information about loading the dishwasher properly.

      Samsung dishwasher does not dry dishes:
      https://www.samsung.com/us/support/troubleshooting/TSG01001910/

      You may also refer to the user manual for other solutions when the dishes are not dry after a dishwasher cycle. Turn to page 49.
      https://downloadcenter.samsung.com/content/UM/202308/20230810135953789/DW9900R_DD68-00209A-06_EN_MES.pdf

      We have also included links to improve the unit's drying performance, cycle, options, and settings. Please watch the video of the first link from 1:26 until the end.

      Improve your dishwasher's drying performance:
      https://www.youtube.com/watch?v=bajCw_H-njg

      Samsung dishwasher cycles, options, and settings:
      https://www.samsung.com/us/support/answer/ANS00084182/

      Should you need further assistance, please feel free to get back to us via the following options below:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1148144214) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 1 out of 5 stars

    Poor cleaning and seal caused major leak

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor cleaning and seal caused major leak in kitchen within a few weeks. Do not recommend

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Spencer, let us assist you in maximizing the efficiency of your dishwasher.

      Here are some helpful links to diagnose issues with your dishwasher, such as improper cleaning and leaks. Kindly click on the embedded words.

      Dishes are not cleaned after using the dishwasher
      https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes

      Dishwasher is leaking
      https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1146024464) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Wtg samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine so far love it love Samsung products

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one dented...2 one broken in 2 months ...horrible smell inside..very disappointed in this expensive product DO NOT BUY!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are experiencing issues with your Samsung Dishwasher. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1142967831. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Rated 5 out of 5 stars

    Awesome washer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice washer gets clothes clean and quiet. Very satisfied with performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. I love the the option that you can use it to rinse and use it as a sink. Great design!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Dishwasher

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dishwasher fails all the time with LC error. 00

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there.

      Let us assist you in maximizing the efficiency of your dishwasher.

      Below is a link to help you diagnose the error code LC you are getting. Kindly click on the embedded words (dishwasher leaking)

      Dishwasher Error code
      https://www.samsung.com/us/support/troubleshooting/TSG01002074/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1145967618) to help our team pull up your information.

      Have a great day

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Pretty sweet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty sweet. I want another one. Thank you for points

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Leaks don’t buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Leaks frm front damaged cabinets not even a year old

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We care about the betterment of your dishwasher, TimothyH. We are here to help you.

      Here are steps to take if your dishwasher is leaking. Please click the link and hyperlinks for tips.

      The dishwasher is visibly leaking:
      https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking

      Should a service request be required, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147607416, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 1 out of 5 stars

    Website FAR from accurate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give 0 stars i would. I had seen this dishwasher in open box "excellent condition" for about 2mths. at the Metaire store. Approximately 1hr from my house. I decided to pull the trigger. When I arrived I was informed that the store had only been closed for several months & was open for only 3wks. & didn't have it. We looked on the Best Buy site & seen one about 30min. away. As advised by the sales associate I put it in my cart & checked out to make sure it would let me. When I arrived it was bubble wrapped & ready to go. When I arrived home I unwrapped it. There were dents & scratches on it, opened the door & there was broken parts in the bottom. Then I had to load it up & take it to UPS. This was a terrible experience that cost me time & money.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.

      Have a great day.

      Melardo Samsung

  • Rated 1 out of 5 stars

    Product damaged

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Packaging was fine. But opened it up and their is a big dent in the front corner

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for informing us about the status of your Samsung washer when you opened it.

      To better assist you, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.

      Thank you!

      -Angelica Samsung

  • Rated 3 out of 5 stars

    Dented Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer has several dents in the side of it. I just picked it up today (08/14/2021) and the left side of the dryer is dented in several places.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use, Noise level

    Rated 4 out of 5 stars

    Very Quiet!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dishwasher is very quiet to the point you dont even know if its running or not. I have put many loads through it at this point and it has done a excellent job cleaning everything. I love the self opening feature to let out all the steam. My previoud washer would not do that which would result in wet dishes. I love the addition of the 3rd rack for large utensils. It makes it very easy to load. There are many adjustments that can be made to fit any and most dishes or pots. The hardware to secure the dishwasher was a bit flimsy and bent out of shape on me multiple times. I wish there was a bit more configuration adjustment on the bottom rack tines to allow for bigger or thicker cutting boards.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Long cycle times, but cleans well and very quietly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a big washer. Much wider and deeper than my last one, which I was not expecting. It was delivered with care and I didn't experience any problem with that. Once connected, I tested it out with a towel. This washer is made mostly for liquid detergent, as I was previously using powder but found that the detergent tray was too small for even a half scoop (I've since switched to liquid). The tray itself is easy to locate and opens/closed very easily. No problem there. Once started, the regular washing cycle takes about 1h20m, which is longer than my last machine which only took about 55m, but again, it was a smaller machine. Once you press start, or play, the door locks and takes quite a long time to get started. It sort of just sits idle for almost a minute before any water begins rushing through. Once filled, the agitator starts moving, but only completes a single 360 before changing its direction and doing another 360, incredibly slowly. I initially thought it was broken or the load was somehow too heavy, but this is how it works. Its silent because it doesnt agitate quickly or splash water around at fast speeds. Make no mistake, the clothes still get clean, it iust takes long. The spin cycle goes as fast as expected and still relatively quiet. Overall, it's bigger than it seems (I can fit a weeks' worth of clothes, a large towel, and my pillow cases before I feel like anything more would be too much. I'm not a gambler) and might surprise you at how slow it goes and how long a regular cycle takes, but it's quieter than any other washer I've owned and still cleans as well as them too. If noise and vibration are your biggesg concern, and not time, then this is the machine for you

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Design, Noise level

    Rated 5 out of 5 stars

    Reason I Purchased - Nailed it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The one absolute factor for me in purchasing a dishwasher is noise. You can't hear it unless you get real close and i mean real close. Glasses and dishes come out clean. (I use the SmartApp which I love) Very sleek and a lot of room, even with a 3rd level that we use all the time for silverware. The zone cleaning, I am not a big fan of just because I cant honestly find a purpose.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use, Noise level

    Rated 5 out of 5 stars

    Great washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Samsung Top Load Standard Washer, it is so easy to operate, with the clear lighted panel for the settings, so simple to use and understand.This washer does an excellent job of washing your laundry, and even though it is standard, it has a large basin tub that can accommodate my blankets. I love the top loading, with its clear top to see into the machine, and the musical features, to let you know when it’s done! This washer machine reminds me of the kind of laundry machines I grew up with, ( laundry made easy ) ! The washer is quieter than the last one I had, also cleans much better, I would recommend this to anyone that is looking to buy a new washing machine, with no regrets! Somethings are just better when made simple, especially when you’re an older guy as I am. I use the warm and heavy settings the most and they work very well. But all options work well.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Noise level

    Rated 4 out of 5 stars

    Good unit but needs improvements

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So this is the most expensive of the units to get all the bells and whistles. They need the same unit without the 3rd rack. Pros: Sleek design QUIET Smartthings Compatible Stainless Steel Tub Buttons on the top edge of the door Auto door pop to dry when the cycle is complete More jets for more cleaning power on the lower left rack Cons: I had to remove 3rd/top rack. It is not user friendly, gets in the way of the middle rack and honestly, who wants to take the time to organize silverware? The middle drawer is adjustable but in the up position you can't fit medium sized cups or bowls and in the down position you can't put standard cutting boards in the bottom rack. 3rd rack just doesn't make that much sense. The buttons are not very touch sensitive. I have to hit buttons over and over again for them to work. There is no pre-wash cup for detergent. You're just supposed to squirt it on the door. But how much is too much? The silverware holder in the bottom rack is in two pieces, snaps into place and has built on silverware separators. Two pieces is not too bad but to pull them out you have to hold the rack down and yank them out otherwise you pull the whole rack out. While I understand the silverware separators who has the time to put silverware pieces in one by one? Also, you have to take them out one by one instead of by the handful otherwise you're yanking out the whole holder or rack. Smartthings integration is only handy for notifying you when the washing is done and I think it saves some settings. You can't use the app unless you physically turn on the dishwasher. Then the app then lets you send info to the dishwasher but what's the point when you are already in front of the dishwasher turning it on? What they really need is a way to turn on/start/stop the dishwasher remotely.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Design, Noise level
    Cons mentioned:
    Cycle time

    Rated 4 out of 5 stars

    Samsung Dishwasher

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet and does an excellent job. It looks great with a sleek modern front. The lower rack easily comes off track which is a bit annoying. Has a stainless interior. Love the silver wear and utensil top rack. Express wash runs 60 minutes. The other settings are even longer. The door pops open when the wash is done to help with drying.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Design, Noise level

    Rated 5 out of 5 stars

    Great dishwasher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "This Samsung dishwasher is outstanding, deserving a five-star rating. It's remarkably quiet and energy-efficient, with a sleek, modern design that complements any kitchen. The spacious interior accommodates large loads, and its advanced washing cycles ensure sparkling clean dishes every time. Its intuitive controls and durable build make it a top choice."

    I would recommend this to a friend