Customer Ratings & Reviews

Posted 4 months ago

Hello Logann,

We understand your frustration about your experience with your laundry hub, and we are glad to hear you're getting a replacement. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

Have a great day!

-Kimberly

Posted 1 year ago

Hi there,

Making sure your dryer completes a cycle is important for keeping your clothes dry. Let's get the necessary information to ensure your washer is running smoothly.

The link below will help you address the spinning issue of the dryer and ensure it completes a cycle. Learn more by checking the hyperlinks and watching the embedded video.

Samsung dryer turns on but doesn’t start or spin:
https://www.samsung.com/us/support/troubleshooting/TSG01001987/

Should you need more assistance with the dryer, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1148429888) to help our team pull up your information when you message us.

Have a great day,

-Ernest-

Posted 9 months ago

Hello JessicaA,

We understand how you feel about your experience with the appliance. We would love to extend our help.

We would be delighted to speak with you to determine how we can best assist you with the broken door on your laundry combo. Please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

Please provide us with this reference number (1150618661) when you message us so our team can retrieve your information.

Thank you.

-Kimberly

Posted 1 year ago

Dear Valued Best Buy Client,

To better assist you with your experience with the installation team, please contact Best Buy's customer service department at P. (888) 237-8289 H.24 Hours a Day.

They can either answer your question or transfer you to your local store to answer your specific concern.

Leo

Posted 1 month ago

Hi Wisconsin,

Getting everything set up and becoming familiar with how your new laundry set works can really make a difference in your overall experience.

Proper leveling and balanced loads keep the washer running smoothly. This article shares a few tips to keep things running consistently. You can start with checkpoint A and click ‘No’ at the end of the guide to move through the next steps:
https://www.samsung.com/us/support/troubleshoot/TSG10007111/

For the end-of-cycle music, the unit has a notification sound you can adjust anytime based on your preference. The guide below shows simple steps to change these sounds using SmartThings or the control panel:
https://www.samsung.com/us/support/answer/ANS10003606/

We’d be glad to speak with you directly to go over the cycle options for this unit. Whenever it’s convenient, feel free to reach out using any of the contact options below:

1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

Please have reference number 1152465070 ready when you contact us so we can assist you quickly.

Samsung truly values your business.

Jeffrey
Samsung Care