Customer Ratings & Reviews
- Model:
- UN40NU7100FXZA
- SKU:
- 6202107
Rating by feature
- Picture Quality
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the 40" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR for its excellent picture quality, easy setup, and reasonable price. They appreciate the smart TV feature and find the size perfect for smaller spaces. However, some customers have concerns about the remote control layout, lack of Bluetooth connectivity, limited viewing angles, and durability issues.
This summary was generated by AI based on customer reviews.
Not Up To Standard
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When it comes to flat screen televisions, I have always found Samsung to be a leader. So when I purchased this television I was terribly disappointed to see lines go across the screen. My friend suggested I return the television as he felt the tuner was bad. But I am using this television as a security monitor and did not feel it was worth taking it back off the wall. I did connect it to my cable system to verify it was not a problem with my security camera system. It was indeed the television as I had the same problem when connected to television cable. So as far as this television, if it was not being used for a 4K security camera system,....I would call it unacceptable!
No, I would not recommend this to a friend- Cons mentioned:Bluetooth
Poor WiFi connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but problems with staying connected to WiFi with this so called smart tv. Even upgraded router and added WiFi extender and still gives me trouble. I wouldn’t recommend it.
No, I would not recommend this to a friend Be Careful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this a little over a month ago. I updated the firmware per the TV. This now randomly turns itself on in the middle of the night. I've tried power cycling it, to no avail. I'm past the 30 days to take back to Best Buy, now I'll have to talk to Samsung and find out why this is happening. I've looked online and this appears to be an issue across a few Samsung Models. Other than that issue, the TV is really nice.
I would recommend this to a friendBrand response from Samsung
Posted .Jimbo47,
I am sorry to hear that you are experiencing issues with the NU7100 turning itself on.
Please reach out to us for more specific trouble shooting, as there are more than a single possible cause to this issue.
You can contact our Customer Support toll-free at 1-800-SAMSUNG.
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
Or find us on Twitter at https://twitter.com/messages/compose?recipient_id=18768513.
Again, my apologies for the inconvenieces.
We hope to hear from you soon.
- Samsung Ambassador
- Cons mentioned:Bluetooth
Can't get it on wifi so I haven't been able to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot get it to pick up the wifi signal even though two other Samsungs I bought at the same time work fine.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Ok for a budget tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv has good picture quality but it missing 5ghz WiFi. it has a cheap remote from old 1080p TVs. Also it’s missing voice recognition for those that care about that
No, I would not recommend this to a friend TV issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return mine since it kept having this issue where whenever I turned it on, it would only show a black screen and so I would have to restart it to get the picture to show. Sound was unaffected.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Willy,
I am sorry to hear that you are experiencing black screen issue with your NU7100 TV.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please reach out to us so that we can provide troubleshooting or begin warranty service.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
-Samsung Ambassador
- Pros mentioned:Picture quality
Poor Upscaling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is very sharp, however, it is very unnatural. All media and channels look like they are filmed the same way as daytime soap operas..........
No, I would not recommend this to a friendBrand response from Samsung
Posted .TADPOLE:
I am very sorry to see that you are not happy with the image quality of this NU7100.
Please know that this model offers several preset picture modes, as well as advanced picture configurations to help you fine-tune image quality to your preference.
Please go to: Home > Settings > Picture > Picture Mode to choose from the below:
1) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
2) Standard: Is the default mode suitable for general viewing environments.
3) Natural: Reduces eye strain for a comfortable viewing experience.
4) Movie: Is suitable for watching TV or movies in a dark room.
You may also wish to try configuring advanced picture settings. Instructions can be found on Page 92 of our e-manual: http://downloadcenter.samsung.com/content/UM/201901/20190102114948285/ENG_US_KM2ATSCN-3.0.4.pdf
For further assistance, please reach out to us at Samsung TV Support:
1) Phone: 1-800-SAMSUNG (ask for TVs)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv
Picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.picture isn't as clear as the one in the store, I have other Samsung Tv's that I'm very happy with so I need to reach out to them to see if there has been other complaints on this model
No, I would not recommend this to a friendNot good at being loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The speaker is very resilient. Waterproof for sure. But when you crank the volume, it crackles. Great deal, on sale. Not a good deal for full retail price.
I would recommend this to a friendGood picture,sound not so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad picture but not close to my oled speakers are not great have to turn up high volume overall it good for secondary tv
I would recommend this to a friendApp does not have auto start.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I turn off TV while watching YouTube, when I turn TV on again, TV does not on YouTube app. Same for other apps.
No, I would not recommend this to a friendDaddy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay image but crap os. Would recommend a new chromecast tv if you get a tv with tizen
No, I would not recommend this to a friendSmart tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is hard to understand how to make it connect to everything. Wish there were more hemi ports,.
I would recommend this to a friendBrand response from Samsung
Posted .Coachmoma,
I am sorry that you find it hard to operate.
You can refer to the online e-manual here for details on various connection: http://downloadcenter.samsung.com/content/UM/201811/20181106112716991/ENG_US_KM2ATSCN-3.0.3.pdf
You can also reach out to Samsung Support for step-by-step assistance with setup, features, and operation:
1) Phone: 1-800-SAMSUNG (ask for TVs)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv
- Samsung Ambassador
Great television, but overpriced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like my television, but it is overpriced. I have other televisions with the same picture quality.
No, I would not recommend this to a friendNot that great
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Night scenes lack clarity too dark. Bright scenes flair completely out.
No, I would not recommend this to a friendNot the best purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had the tv for about 4 months and the screen is already glitching out
No, I would not recommend this to a friendBrand response from Samsung
Posted .13jmmiller,
I am sorry to hear that you are experiencing issues with your NU7100 TV.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please reach out to us so that we can provide troubleshooting or begin warranty service.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
- Samsung Ambassador
not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.thou can get a better TV for this price... try for a different brand
No, I would not recommend this to a friendThe picture is not as clear as I expected.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung TV that is sold as an UHD tv but the picture is not that good.
No, I would not recommend this to a friendPicture so-so
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is not as sharp as I anticipated. Slightly disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ANNR,
I am sorry to hear that you were not happy with picture quality.
The NU7100 TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out. It is also designed with lots of custom settings, allowing users to adjust images to their liking.
Please give us the opportunity to assist you with finer adjustments by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
Or Find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
-Samsung Ambassador
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok , Samsung has good stuff . Picture sound and features
I would recommend this to a friend