Customer Ratings & Reviews
- Model:
- UN40NU7100FXZA
- SKU:
- 6202107
Rating by feature
- Picture Quality
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the 40" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR for its excellent picture quality, easy setup, and reasonable price. They appreciate the smart TV feature and find the size perfect for smaller spaces. However, some customers have concerns about the remote control layout, lack of Bluetooth connectivity, limited viewing angles, and durability issues.
This summary was generated by AI based on customer reviews.
Nice tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needs better WiFi system to connect different chanels
I would recommend this to a friendBrand response from Samsung
Posted .Lily,
I am sorry that you are experiencing issue with the WiFi function of your NU7100 TV.
Here is the link to our step-by-step trouble shooting guide:
http://support-us.samsung.com/cyber/popup/pop_troubleshooting.jsp?idx=711210&modelname=UN40NU7100F&modelcode=UN75NU7100FXZA&session_id=lKYTbpNP9lHMKHgC7CCYWpwLPymJyP2nyXGnYJRD7KQXznHRL3s2!1159985744!-72884274!1533660527790&from_osc=&ia_cd=N0052679
If the issue persists, please reach out to us so that we can provide troubleshooting or begin warranty service.
You can contact our Customer Support toll-free at 1-800-SAMSUNG.
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook messenger at: http://m.me/samsungsupport .
Or find us on Twitter at https://twitter.com/messages/compose?recipient_id=18768513.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It might be inexpensive but it is not internet responsive if you have cable go for it otherwise you will hate if you are trying to steam your Apps for your TV.
No, I would not recommend this to a friendTV dead after less than a week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the tv and everything was going great for almost a week. Last night, my son said the tv was flickering. Then we shut it off. Woke up and the tv will not turn on. Have tried some troubleshooting but already wasted a couple hours. returning it to the store. waste of time, money and effort.
No, I would not recommend this to a friendBrand response from Samsung
Posted .miken,
I am very sorry for the issues you have encountered and understand your frustration. Your user experience is very important to us and will be shared with our teams.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, my sincerest apologies. We hope to regain you as a customer in the future.
-Samsung Ambassador
Had to send for repairs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It lasted 3 weeks and messed up. The screen and the sound. They would not replace it. Sent it in for repairs and they had it close to 2 months.
No, I would not recommend this to a friendI'm Learning Japanese
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was too difficult for me to set up at my home. I tried multiple time to connect this TV to the internet but it would not. I suspect it was defective so I returned it to my Best Buy store and received a refund. Very complicated process and Samsung customer service is in Japan or someplace and I couldn't even understand the rep as I don't speak Japanese.
No, I would not recommend this to a friendWhats the hype?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality has soap opera look. Movie actors looked unrealistic like actors in costume on a movie set. I returned it.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Nobs,
I am very sorry to see that you were not happy with the picture quality of your NU7100 TV.
If you have already returned your unit, please accept our apology for the disappointing experience. If you should ever decide to give Samsung TVs another try, please know that we are always here to help with any concerns or questions.
You can reach Samsung Customer Support toll-free at 1-800-SAMSUNG, or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
You can also find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
We look forward to hearing from you.
-Samsung Ambassador
Did not last long
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv went out in less than years. Bought extended warranty .they said would have to pay for extended warranty again since we had a repair. Had to pay extra for new tv because model was discontinued. Had to drive to st Joseph to pick up new t.v. or wait 2 weeks for replacement. Nor a good experience
No, I would not recommend this to a friendWorst Samsung ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy advertised a Sony and Samsung as comparable models they sold out of the Sony and said there could be no backorder. So I went with the Samsung. Poor picture poor brightness poor definition which I slightly improved with an expensive HDMI cable. Worst tv I’ve ever owned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Unhappy:
I am very sorry to hear that you are not happy with the performance of this TV.
Here are a few tips that may help you better enjoy the 4K viewing experience:
1. The TV will upscale as best as possible any content sent to it. The closer your content is to 4K, the better the image will look on the screen.
2. HDMI cables are recommended for optimal HD viewing.
3. The TV also offers custom settings, allowing you to adjust images to your preference.
4. The quality of streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that would automatically adjust the image quality based on the network bandwidth.
Please know that Samsung Customer Support is always happy to assist you with image quality adjustments tailored to your preferred viewing experience. Simply
Phone us at 1-800-SAMSUNG.
You can also LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
We are available on Facebook Messenger: http://m.me/samsungsupport
Or Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
don't know if it works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.hasn't shown it is working, net gear doesn't offer any support
No, I would not recommend this to a friendBrand response from Samsung
Posted .schnid,
I am very sorry to see that you are not happy with this NU7100 TV. So that we can better understand your disappointment and help you with a solution, please contact Samsung Support via any of the below options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We hope to hear from you.
- Samsung Ambassador
Don’t buy Samsung!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Typical Samsung. It works when it wants. I went in to buy an Insignia and they talked me into a Sumsung. Knowing they don’t make good products I let the sales person talk me into it anyway. It does within a few months.
No, I would not recommend this to a friendStopped working after 4 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV 4 months ago and used it twice since. It stopped working since I tried to use it during the NFL season. Best Buy refused to exchange it and sent me to Samsung.
No, I would not recommend this to a friend- Pros mentioned:Color, Picture quality
Samsung tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this tv is good tecnology,good sound and color
I would recommend this to a friend Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on this TV Gets Choppy sometime. I change the channel and come back and the sound is OK for a while.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DonziDan:
I am very sorry to see that you are experiencing an unusual issue with sound. To better diagnose and troubleshoot this issue, please reach out to Samsung TV Support:
For further assistance, please reach out to us at Samsung TV Support:
1) Phone: 1-800-SAMSUNG (ask for TVs)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv
We look forward to hearing from you.
Not happy with product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very confusing instruction manual and no good information for mirroring. Smart Things would not install correctly as supposed to.
No, I would not recommend this to a friendscreen went dark on the left side
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen turned black on the left side one month after the warranty ended. Cheaper to buy another TV than fix. I wont be buying another one of these.
No, I would not recommend this to a friendterrible
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had the TV for 2 years and the screen already went out so disappointed
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Love Samsung TVs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can honestly never go wrong with a Samsung TV. This TV has great quality and works for just about every type of use. Highly recommend.
I would recommend this to a friend DO NOT BUY THIS GARBAGE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After one year, the pixels started to show burn in and it only got worse from there.
No, I would not recommend this to a friend???
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.can someone please call me to let me know when the router will be installed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .dans1112,
It seems that your purchase and concern was about a router, not a TV.
If you do need assistance with the TV itself, please reach out to Samsung Customer Support.
You can contact our Customer Support toll-free at 1-800-SAMSUNG.
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
Or find us on Twitter at https://twitter.com/messages/compose?recipient_id=18768513.
-Samsung Ambassador
- Cons mentioned:Hdr
Good TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd 4K HDR TV purchase. Last year I purchased an LG OLED 55 inch for my living room, which is absolutely phenomenal. I wanted to get a 'small' 4K HDR TV for my home office, to replace an old 32" Vizio from 8 years ago. So I knew getting something other than OLED will be a little disappointing. However, this is still a good TV just doesn't have that much of great color and of course black levels. Also, Samsung is the only manufacturer to make a 40" 4K TV right now, every other manufacturer makes 43". Even the 40" is a little on the large size for my small home office. But I'm getting used to the grays and not so great colors. I noticed in the store, the LG's have much better colors, but I didn't want to get a 43" TV, so I bought this one. I'm happy with the TV except for the following negatives: 4K (and HDR) is not available on the built in apps and when watching 4K and HDR through the HDMI port on my Apple TV 4K, the TV doesn't let you know as my LG does. For example, showing 'HDR' on the top right (or anywhere on the screen) to let you know you are watching a higher image quality display. Overall, I'm happy with it.
I would recommend this to a friend