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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1307 reviews

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Rating by feature

  • Picture Quality

    Rating 4.4 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers commend the 40" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR for its excellent picture quality, easy setup, and reasonable price. They appreciate the smart TV feature and find the size perfect for smaller spaces. However, some customers have concerns about the remote control layout, lack of Bluetooth connectivity, limited viewing angles, and durability issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 1,307 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Terrific Picture and Great Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I initially purchased a lower priced 4k TV and HATED it. Coarse picture and bad audio/video synchronization. Made watching impossible. Then, based on the recommendation of a knowledgeable BESTBUY salesperson, I "moved" up to more expensive set which is WORTH EVERY PENNY. The picture is lush, the up scaling is great and the overall quality is impressive. Rather than try to ignore all of the cheaper set's deficiencies, I excitedly look forward to watching all content on this great device. I HIGHLY RECOMMEND IT. Also, BESTBUY's 15 day return policy is terrific (allowing me to return the 2 cheaper sets I had bought - I figured the first was defective, but a second one was also bad), and 1 day after buying the more expensive Samsung set, the price dropped. It took 5 minutes for them to process the refund for the lower price. So thanks BESTBUY!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Greattttt so far

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had my new samsung TV (40' NU7100) for 24 hours, but loving it already. The picture quality is great for sports, and that was my biggest "want". Being familiar with the Samsung Smart hub helped with adjusting to some new functionality features. The 3 HDMI ports for a 40' is a nice touch, along with the other standard input ports. I wanted to stay in the $300-400 range for this purchase, and feel very happy with my purchase. I originally took home the Vizio V-series 40', but did not like the picture quality on that set, as it lacks that HD "crisp". This samsung is night & day in comparison (in picture quality) when using comcast / xfinity cable. I definitely recommend if this size is what you're looking for. It's perfect for a small living room and doesn't make a large footprint.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    AMAZING Picture

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this TV to go with a PS4 Pro and I am absolutely blown away with the picture and graphics!!! Only thing I don't like is the remote. It's just a little bit of a pain when having to input information.

    I would recommend this to a friend
  • Cons mentioned:
    Bluetooth

    Rated 4 out of 5 stars

    Just some problems with connecting to the WiFi

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I see the reviews I notice that I am not the only one that has/had problem with connecting this Samsung TV to the WiFi. I have Verizon 2G and 5G but the TV can't find the 5G. It finds the 2G but couldn't be connected. After several times trying it was finally working. The TV with the 4K is very nice and the TV app is wonderful. The connection to the Samsung mobile app failed however. So some work to be done.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    The best TV and the best quality and color.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV, love the colors and quality of the picture very easy to use and easy to set it up. I want to buy a bigger TV just like this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my purchase. Highly recommend this product. Looking to buy another one for my bedroom

    I would recommend this to a friend
  • Cons mentioned:
    Refresh rate

    Rated 5 out of 5 stars

    Excellent display

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this as my main tv and sit about 4’ from it because of the way I set up my living room. Being that close I can say that the images are sharp and even in scenes with a lot of dark areas the definition isn’t terrible, but also not as sharp as in the lights. The refresh rate of 120 causes fast-paced action to look jittery but I can live with that. I use a sonos beam for sound so I cant say if the quality is as good as that of the video.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Great TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV picture looks great and can not beat the price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Warning if you are mounting TV to a wall

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have nothing bad to say about this TV. It has decent performance and features for the price point. It's a bedroom TV and I'm happy with it. What annoyed me with my experience in setting it up is that nothing in Samsung's or BestBuy's descriptions mention having to make adjustments when attaching to a VESA mount. The top two screw holes sit slightly above the curvature of the back panel. This makes it not possible to attach it to your mount without having to use bolt adapters. The good thing is they include 4 of these in the accessories pack; the bad thing is you have to purchase longer M8 screws in order to get it done. Now, I don't mind having to pay for the additional hardware but for Chrissakes, can you give me a heads-up about it so I can have everything available before wasting my time? The longer M8 screws aren't difficult to find but they are not always available off the shelf. I had to order some online. So as I write this, my new TV is sitting in its box and I've reattached the older and smaller Samsung it was replacing back on it's wall mount. I won't have the new screws for two days. One more thing about the placement of the top screw holes. I'm not an engineer but I question why they had to be placed in that location. I haven't measured but just an inch or a bit lower would have avoided the top of the curvature. If I wasn't so limited in space, I would have returned it and bought another brand. But, you can't find many 40" panels anymore and 43" was not going to fit where my current wall mount is attached. Oh well, life goes on. Hope this helps others.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung knos how to design and build good TVs. Without being 3D their flat screen gives that effect. Great pictures with decent sound. Sadly there are no RCA style audio outputs on the newer models. Still recommended.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Slightly disappointing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set-up for the set was easy, including getting it connected to wi-fi. However, I have the following complaints: First of all, if you go to the Samsung site and ask for the PDF of the manual for THIS SPECIFIC MODEL, the manual you get is for higher-end models and is about 95% not applicable. Instructions say to press buttons on the remote that don't exist or to select menu options that aren't there. By default, "eco mode" is turned on which dims the picture based on ambient light. With this feature on, the controls for brightness, contrast, color, et al are disabled. Even in bright room light, dark scenes were nearly totally black and unwatchable. The instructions for turning the feature off were wrong, and I wound up searching all of the menus until I finally found it. Finally, bright scenes have a vignette about 3/4" wide around the whole picture, which probably means that the backlight isn't adequate there. My other major complaint was the wall-mount bracket that Best Buy recommended for this TV which was not appropriate for it. But that's another review.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is good TV. I used this for 3 yrs. if you want to buy small size tv than its good option

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No 5GHz Wi-Fi Connectivity - Seriously?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this because the 4K 40" Samsung I purchased last year got a big grey streak running horizontally across the screen after about 6 months that Samsung won't cover under warranty. Unfortunately I only have room for a 40 in this particular space, or I would get away from Samsung and go with an LG 43. I thought maybe I'll have better luck with the 7100 series, this should be an upgrade over last year's model. The picture is fine, but surprise, it doesn't have a 5 GHz receiver in it. Really? In 2018? Last year's lower end model did. Every TV I've purchased in the last decade can connect to 5 GHz Wi-Fi. Heck, ANY product with Wi-Fi I've purchased in the last ten or so years can. Except this one. I can't stream 4K with my 2.4 connection where the TV is located, it maxes out at 720p. Last year's TV streamed 4K with the 5 GHz connection from the same location. So I had to go out and buy a ROKU for the 5 GHz connection and 4K streaming. I should feel happy about a new TV, but Samsung sure knows how to ruin things. Now I'm just irritated. Boooo Samsung, just Boooo.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nice Tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are using this tv for few years without any issue. Picture quality is good.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Tv. Love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv amazing picture. Great sound and cool apps.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my purchase. The picture, sound excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very, Very Nice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is perfect, vibrant colors and good sound.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Picture

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just purchased 50" my biggest complaint is the picture, while its crystal clear it makes me nauseous and movies dont seem "real" looking. It looks like people are just placed in a fake background. Does anyone else have this problem? If so how can I fix so that I dont have to return it.

    I would recommend this to a friend
  • Cons mentioned:
    Bluetooth

    Rated 2 out of 5 stars

    Bluetooth be Problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung is still using the old Advanced Audio Distribution Profile A2DP. The newer protocol is aptX. Thus your Bluetooth headsets and remote speakers will not automatically connect.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Navajosnoow,

      We value your user feedback on the Bluetooth standard and will share it with our product team.

      Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
      Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513.

      -Samsung Ambassador Samsung

  • Rated 1 out of 5 stars

    never a samung again

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this jan 2,2019, today veryical lines, not even 5 years old, don,t but a samsung. monet wasted.

    No, I would not recommend this to a friend