Customer Ratings & Reviews
- Model:
- UN43TU7000FXZA
- SKU:
- 6401740
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the 43" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and its smart TV features. Many also appreciate the value for the price and the straightforward setup process. However, some users have noted challenges with the remote control's usability and occasional issues with internet connectivity and sound volume. A few customers also reported concerns about the TV's long-term reliability.
This summary was generated by AI based on customer reviews.
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love our new tv i only buy electronics through best buy
I would recommend this to a friendFantastic!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic! I use it as a monitor and I can have four applications open at one time!! Yippie!
I would recommend this to a friendThis TV was a steal!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast delivery, came in good condition, and works well.
I would recommend this to a friendDefective screen strikes again!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Look through the negative reviews for this TV and you’ll see a lot of people having issues with weird discoloration on their screen on startup. I’ve owned this TV for less than 24 hours and already it’s happened twice. Unplugging the TV and plugging it back in is the only thing that “fixes” it, and even then the fix only lasts until the next time it was off for awhile. There is an issue with this TV, which is surprising since I have three other Samsung TVs that have been great for years. I’ll be going with a different model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Andrew,
I am sorry that you are experiencing discoloration on your TU7000 screen.
Please make sure that your TV has the latest firmware update, which should resolve this issue.
You can find the update at: samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
For instructions on how to update your firmware, please go to: samsung.com/us/support/answer/ANS00062224/
Should you need further help with this or any issue, please contact Samsung Support and a representative will gladly assist you. You can reach us at 1-800-SAMSUNG.
Simply copy-paste this link into your browser to LiveChat us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
Thank you
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Brand of TV ever purchased Thank you Best Buy
I would recommend this to a friendLove best buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome tv and super fast delivery and super easy installation
I would recommend this to a friendQuality at its finest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to adjust all colors, i have extreme Yellow and cannot be adjusted , also when I hook the tv through my Sony surround sound equipment with the 2 hdmi cables and I run the “Device Care” it’s telling me to replace the cable... so I just run it through my DTV genie .I can’t get the 4K image also.
I would recommend this to a friendBrand response from Samsung
Posted .HUMBLEHARRY:
Thank you for purchasing the Samsung TU7000 4K Smart TV and for your review. I am sorry to hear that you are not completely happy with your TV’s picture. You can adjust your sharpness, brightness, contrast, color, tint, contrast, white balance, and more by going to Settings > Picture > Expert Settings
The quality of the image on your screen depends on the source and the connection. HDMI cables are recommended for optimal HD viewing; and when possible, 4K content will provide the best picture quality. The TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out. High Speed cable with Ethernet Channel, labeled as HEC or HEAC on the cable are recommended.
For more information on how to connect your external devices, go to: Source > Connection Guide
Please also give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
So far so good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, no complaints. All my televisions are Samsung… Love it
I would recommend this to a friendGreat T.v.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had it in my sons room. Awesome televisión. Love the apps
I would recommend this to a friendSamsung 43
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice Samsung tv. I can mirroring with Apple devices
I would recommend this to a friendSAMSUNG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. , delivered on time and was a perfect fit for sons room
I would recommend this to a frienddefective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.received a "geek squad certified" open box item which apparently means that the internet port doesnt work (yes i know it has wifi but i prefer hardwired) and it has fingerprints all over the screen. when trying to exhange, customer service option was to return and buy new, which means spending more. only reason i gave 2 stars is because the tv is kinda nice. dont trust the geek squad certification though
I would recommend this to a friendDefective TV but Samsung TVs usually good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was defective. I had to return it to the store. Normally Samsung products are great. I already have a series 7 samsung tv of this size and it works great. The TV does tend to lose wifi connection once in a while but to be fair, it is far away from modem.
I would recommend this to a friendBrand response from Samsung
Posted .jloz:
Thank you for sharing your review of the Samsung TU7000. I am very sorry that issues with your TV have caused you to return it. I completely understand your disappointment.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings. Nonetheless, I do sincerely apologize for the let-down.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Great LED 4K UHDTV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a WiFi compatible can connect with your phone awesome LED.
I would recommend this to a friend- Cons mentioned:Reliability
Samsung TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy it, I bought my TV on April 3rd I started using it in May and before the end of the June it stopped working I didn’t have insurance on it I have to call Samsung to come look at it for me today the technician came and tell me there’s no luck yet and now they left without fixing it because they have to order some stuff to fixing it, which is very crazy, I’m very disappointed ☹️, I thought Best Buy was a good company.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samsung,
We appreciate you sharing your experience with us. Thank you for being patient while you are waiting for your TV to be repaired. We hope your issue is resolved promptly and you are able to enjoy your TV!
Should you ever have questions or need help, Samsung is here for you! Just give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Product was damaged!! Disappointed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV as a gift. Best Buy only gave a short return period from the day that it was received (~2 weeks). My mistake was not telling the person I gave it to to open it immediately. When the product was opened (after the return period unfortunately), there was a huge wooden piece that pierced the bottom of the TV and the top of the screen had a huge crack! I'm shocked that Best Buy didn't check the products before putting them on sale and not allowing a return for a damage that should have been inspected before sending it out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .jh17:
Thank you for sharing your experience with the Samsung TU7000 TV. I am very sorry to her that your TV exhibited damage upon opening and setup.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Solutions
- Cons mentioned:Internet connectivity
The TV is garbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The second I connected the tv to hdmi devices the screen has digital distortions. I racked my brain troubleshooting, reading the Manuel's etc as well as buying new hdmi cables. Since there is a bit of a delay getting to the store during Covid the return period ended amd I'm stuck with a broken new TV. It also powers off on a whim, and drops the internet
No, I would not recommend this to a friendBrand response from Samsung
Posted .TheoJack:
Thank you for purchasing the Samsung TU7000 TV. I am very sorry you are experiencing connection issues with your TU7000 TV. Please be sure you have the latest firmware which can be found at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/
Should your problem persist, please contact Samsung Customer Support:
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Picture quality is extremely Poor!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture has a Green snowie shadow on the faces and outlines images. The pictures is extremely poor. Not satisfied with this Samsung 7000 Series Flat screen. I will be returning this Flat screen back to Best Buy. It is no fault to Best Buy, but to Samsung poor Flat screen. Unsatisfied Consumer Ms. Brodie
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ms. Brodie:
I am very sorry for the green color glitch you are seeing on your image. Please make sure that your TV has the latest firmware update, which should resolve this issue.
You can find the update at: samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
For instructions on how to update your firmware, please go to: samsung.com/us/support/answer/ANS00062224/
Should you need further help with this or any issue, please contact Samsung Support and a representative will gladly assist you. You can reach us at any of the following:
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Cracked Screen
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would be careful buying this item. I seen other reviews and was already weary but gave it a shot at buying just to show up to my door step cracked already at the top. The crack is also very small running from the top to the middle. I can’t believe it. I don’t know if it’s the TVs they make these days or the ease of online shopping has created this lesser quality in things but I’ll shop for the 8 series next time if anything. Might even shop off of Best Buy. First purchase from them ever as an adult. Very sad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JSmooth2x:
I am very sorry to see that your screen exhibited damage upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation -- laid on its side or tilted -- during transit, damage could have been done.
We recommend you contact your seller directly for assistance in correcting this situation.
Our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product, and does not apply to damage incurred during shipment, delivery and /or installation. You can read more about our warranty here: https://www.samsung.com/us/support/service/warranty/QN82Q60RAFXZA
If you should have any questions we can help you with, please contact Samsung Customer Support:
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
It’s okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s pretty good. At the time it was a great price it’s now marked down $100 since February 2022.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Porshay99,
Thanks for taking a moment to review Samsung’s TU7000 TV. If you’re experiencing specific issues which caused you to give this a 3-star rating, please know that Samsung Customer Support is here to help.
Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor