Customer Ratings & Reviews
- Model:
- UN43TU7000FXZA
- SKU:
- 6401740
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the 43" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and its smart TV features. Many also appreciate the value for the price and the straightforward setup process. However, some users have noted challenges with the remote control's usability and occasional issues with internet connectivity and sound volume. A few customers also reported concerns about the TV's long-term reliability.
This summary was generated by AI based on customer reviews.
Nice to use a computer monitor and gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is nice to use a computer monitor and gaming. I have been using the cast feature since i have the Galaxy s20 and Note20. It receive a lot of glare so ensure to place in an area where the light doesn't get to it. Other than that do not have any issues.
I would recommend this to a friendGood forCost
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the TV and it arrived damaged. But, I was able to quickly exchange it. Works great. Not a lot of bells and whistles but has what is needed. Signal loss occasionally causes picture los for second or two. Not sure what is causing it But will monitor It.
I would recommend this to a friend- Cons mentioned:Remote control
Nothing special here
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Adjusted brightness all the way up and it’s still dark. For 300$ not worth it .thought Samsung was a good brand thought wrong . Tv can’t keep up with fast moving objects . Sound is not great . Remote sucky.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nothappy:
Thank you for purchasing the Samsung TU7000 and for your review. We appreciate you sharing your thoughts on the remote. Your feedback is important to us and will be shared with our teams.
There are several image settings you can adjust to your liking such as Picture Mode and Expert Settings.
Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > Picture > Expert Settings
For further information regarding Image Settings, please see this article:
https://www.samsung.com/us/support/answer/ANS00079295/
Should you need further assistance with settings, features, or functions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Excellent products
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great budget 4k tv. No doubt its worth every penny. The first one I got was defective but best buy easily gave me another one it this ones if great. Wish the screen was a little brighter but all the features and 4k quality at this price I cant complain.
I would recommend this to a friendBest Buy needs to extend warranties to compete
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this TV immediately because I found the same model at Costco which includes a 3-year full coverage warranty for the same price. 3X the warranty for no cost difference can't be beaten. The TV I ended up with works great!
I would recommend this to a friendTV works awesome
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful TV. The quality of the screen and the audio is great. The legs are an interesting touch, but I think the TV is just what I was looking for
I would recommend this to a friendHappy costumer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second SAMSUNG,they are the best,and best buy is the right place to get them,lots of choice,and realable service in the store,delivery,instalation,everything perfect
I would recommend this to a friendSamsung smart tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my Mom. She is in a nursing home & she has enjoyed learning how to use the smart apps. Amazon Prime on demand tv shows. The quality of Samsung is terrific
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this television, but my husband, we had a Toshiba it went out, we put it in the back bedroom, we only have the TV for like a month now, still working well and I would rate it as a five star,
I would recommend this to a friendA great store that sells great products.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new Samsung television. It was a reasonable price and easy to set up. The employee at the store was very helpful and completed the sale in a very short time.
I would recommend this to a friendAs a smaller sized bedroom TV it is excellent.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only drawback is that it does not have a direct RCA connection to my surround sound speakers via my tuner. I resolved this by purchasing an additional "Optical to R/L Audio Converter" from a different provider as Best Buy did not have this product available.
I would recommend this to a friendBrand response from Samsung
Posted .Pieter:
Thank you for purchasing the TU7000 TV and for your review. Your thoughts regarding the inputs is important to us and will be shared with our internal teams.
Should you ever have questions or need help with TV features, specs, or operation, we are here to help.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Great Televison
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this Samsung SmartTV It's amazing I was struck by the way the screen looks and I enjoy watching movies and sports on my new TV. During these difficult times it feels good to have such a wonderful Television
I would recommend this to a friendtv to high
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this tv for our rv but when we set it in the area for the tv, the legs on the bottom of the tv made it to high to fit on the shelf. We returned the tv to get the 40 inch.
I would recommend this to a friendIt was returned. Nice TV.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We returned it because we couldn't get a specific channel at my parent's rural home. TV seemed fine but our old, little kitchen TV was able to get the PBS station by antennae that this nicer one wasn't able to.
I would recommend this to a friend- Pros mentioned:Picture quality
I am not smart enough for a smart TV.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't think I am smart enough for a smart TV. Too many hoops to jump through to set it up. Picture quality almost as good as my 15 year old flat screen that it replaced. But still good price for what you get.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JimCS,
I am sorry that your experience is less than perfect.
Here is a link to a Smart TV guide for your reference:
https://www.samsung.com/us/support/answer/ANS00062199/
There are several preset picture modes and many custom settings that can optimize image quality to your viewing scenario.
Go to HOME > SETTINGS > PICTURE > PICTURE MODE and choose:
1) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
2) Standard: This is the default mode suitable for general viewing environments.
3) Natural: Reduces eye strain for a comfortable viewing experience.
4) Movie: Suitable for watching TV or movies in a dark room.
5) Filmmaker: Watch the source content (e.g., movie) as it is.
Here is a link to the downloadable eManual, where you can find a detailed guide to configuring advanced picture setting (pages 92-93):
http://downloadcenter.samsung.com/content/UM/202004/20200403095308351/NIKATSCT-3.0.1_EM_NIKE_USA_ENG_200323.0.pdf
In addition, the quality of the image on your screen depends on the source and the connection.
HDMI cables are recommended for optimal HD viewing; and when possible, 4K content will provide the best picture quality. The TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out.
The quality of the streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that will automatically adjust the image quality based on the network bandwidth
For further assistance, please contact Samsung TV Support at:
1) Phone: 1-800-SAMSUNG (Ask for TVs)
Available 8AM – 9PM EST (Mon-Fri)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
- Cons mentioned:Remote control
Not a happy camper!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not too happy in having to figure out remote! It took me hours (and, days). Picture tuning is not easy. I really am very disappointed in this TV. The TV that I had before, about 10 years, was also a Samsung. It was NOT a SMART TV. Why do we all need a Smart TV? I just want a TV that I can look at TV shows and movies. I also use my cable DVR quite often. I do feel that the Smart TV is being pushed down the publics throats.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mootsie1,
We appreciate your feedback on the TU7000 TV's Smart features. Please know it will be shared with our internal teams.
If you do not wish to use the Smart features, you can disconnect your TV from Wi-fi and only use your cable TV. Then utilize the Autorun Last App feature to automatically start the last app you used once the TV is turned on. To enable this feature, follow the steps below:
1) Navigate to Settings > General > Smart Features > Autorun Smart Hub
2) Enable the Autorun Smart Hub feature
3) Navigate to Settings > General > Smart Features > Autorun Last App
4) Enable the Autorun Last App feature
I hope this helps you enjoy your new product. You can always contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Returned reasons
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reason for the return is not 3.5mm audio out and unable to download the Tablo app on Tizen platform, i do have a Samsung 2017 model 9 series 75" with Tablo app on, i guess is the Tizen platform, other then that i loved Samsung products
I would recommend this to a friendBrand response from Samsung
Posted .Hi Cesar,
Thank you for your feedback regarding the Samsung TU7000. We greatly value the details you provided in your review.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Specialist
- Cons mentioned:Remote control
It’s average quality tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is Just OK. I hate remote. It is so overloaded that you have to look carefully each time to pick a button. My previous Samsung has pretty straight forward minimalistic remote that covers all functions!
No, I would not recommend this to a friendBrand response from Samsung
Posted .em21:
Thank you for purchasing the TU7000 TV and for your review. Your thoughts regarding the remote design is important to us and will be shared with our internal teams.
Should you ever have questions or need help with TV features, specs, or operation, we are here to help.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.interface is s little tricky took a couple weeks to get used to all the features tv had a small amount of seperation at the base which is why only 4 stars but its works perfectly i will have to see if the seperation does anything i love the tv clarity
I would recommend this to a friendTv works great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm having trouble when I turn it on in the morning. Not every day, but some days the picture looks like a color negative from a camera. I have to unplug it and plug it back in to get the picture to work correctly. Once it is plugged back in it works great!
I would recommend this to a friendBrand response from Samsung
Posted .jachmom:
I am very sorry for the color issue you are experiencing with your TU7000 TV. Please make sure that your TV has the latest firmware update, which should resolve this issue.
You can find the update at: samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
For instructions on how to update your firmware, please go to: samsung.com/us/support/answer/ANS00062224/
Should you need further help with this or any issue, please contact Samsung Support and a representative will gladly assist you.
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
