Customer Ratings & Reviews
- Model:
- UN43TU7000FXZA
- SKU:
- 6401740
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the 43" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and its smart TV features. Many also appreciate the value for the price and the straightforward setup process. However, some users have noted challenges with the remote control's usability and occasional issues with internet connectivity and sound volume. A few customers also reported concerns about the TV's long-term reliability.
This summary was generated by AI based on customer reviews.
TV has app for spectrum TV service don't need a Ro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been buying everything from Amazon but the price and the shipping was much better than Amazon had the shop Best buy for a couple years now I'm back on the bandwagon with the Best buy online
I would recommend this to a friend- Cons mentioned:Remote control
Slow interface and overloaded remote
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV had the features that I was looking for. It was my second TV of this brand so I thought it would work out. I had to wait several hours to complete the initial user agreement since the servers were down. The TV cannot be used until the agreement is completed. The TV interface is extremely sluggish. On top of that the remote control is overloaded with buttons. I ended up pressing the wrong button so often that I finally got fed up with it. I ended up returning it.
No, I would not recommend this to a friend John
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color is not comparable to my old Plasma screen. Would like a brief tutorial of on screen movement options by the remote. Still learning to navigate within the on screen icons.
I would recommend this to a friendBrand response from Samsung
Posted .john: Thank you for purchasing the Samsung TU7000 and for your review. We appreciate your feedback regarding picture quality as well as your navigation experience with your TV.
There are several image settings you can adjust to your liking such as Picture Mode and Expert Settings.
Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
1) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
2) Standard: This is the default mode suitable for general viewing environments.
3) Natural: Reduces eye strain for a comfortable viewing experience.
4) Movie: Suitable for watching TV or movies in a dark room.
5) Filmmaker: Watch the source content (e.g., movie) as it is.
You can further adjust your sharpness, brightness, contrast, color, tint, contrast, white balance, and more by going to Settings > Picture > Expert Settings
To assist you with the setup process, the full e-Manual is available both online on the product page of your model on the Samsung website and directly on your TV.
Go to: Settings > Support > Open e-Manual
Should you need step-by-step troubleshooting assistance with setup, features, functions, or have any other questions, please contact Samsung Customer Support:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
- Pros mentioned:Picture quality
Samsung 7000 series
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung 7000 series a nice tv. My advice if can pay the $50 to $100 more and go with the 8000 series. I have both and 8000 series definitely a better picture.
I would recommend this to a friend My favorite employee Ebony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would like to thank employee Ebony from the Bronx terminal location for her services she has made my life easier when I exchanged an item
I would recommend this to a friendExcellent budget gaming tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son uses this tv in his bedroom for gaming and video streaming, and he loves it. Does a fairly good job at producing deep, dark colors when called upon. For the price, I definitely recommend.
I would recommend this to a friend- Pros mentioned:Picture quality
Im sorry Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just need a dumb 4K TV all that smart stuff gets done using my Xbox and PC. The tv just be acting up trying to connect to everything all at once it’s got great quality Thats about it
No, I would not recommend this to a friendBrand response from Samsung
Posted .EchoXrayZulu:
Thank you for purchasing the Samsung TU7000 4K Smart TV. Setting up your Smart TV can be done from your smartphone by downloading the SmartThings App onto your phone. From the Smart Hub, you can use the internet search function, install apps, and more.
You can see details for all Smart Features in the user manual on your TV by going to : Settings > Support > Open e-Manual
Should you need assistance with features or usage, please contact Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv for my grandson for Christmas. It was the only thing he wanted. He does his research on making sure it meets his expectations and what a great price. Sure to be a hit.
I would recommend this to a friendPerfect for what I needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this TV! It’s not the most fancy, but the cost reflects that. It’s perfect for what we needed and I love the Samsung quality and customer service.
I would recommend this to a friendOverrated TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The price was great and the picture is crisp when the colors are bright, but the picture is terrible on any dark scenes. Good smart features, but the dark picture is almost unwatchable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sdono:
Thank you for purchasing the Samsung TU7000 and for your review. I am very sorry you are viewing scenes that appear too dark. Samsung is aware of the problem, and a new firmware update will be released soon to address this issue.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit.
You may want to enable automatic updates for conveniences.
Select Settings > Support > Software Update, then select Auto Update.
If you would like to update your software using USB, please check for the latest version at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/
If you need further assistance or have any questions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Great Deal & Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV for basic streaming and it is great! Volume works well, and Samsung provides “Samsung TV” so I’m able to get free tv channels.
I would recommend this to a friendEasy and it works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and works well with Wi-Fi! I also appreciated how store offered to take it out to my car. It's not a huge TV so I was able to cart it myself.
I would recommend this to a friendSamsung tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All my appliances are samsung I just love samsung to me is the best . I looked everywhere else to purchase this TV and best buy is the only one that had it the earliest date
I would recommend this to a friendSimply amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best screens I have ever seen at this price point. The motion is so easy on my eyes so watching long movies is a breeze! The hdr 10 makes everything come together as well!
I would recommend this to a friend- Cons mentioned:User interface
Bad UI and lots of buffering
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this model for any application. First, the User Interface and remote are both clunky. The inputs are delayed, the layout is designed for cable rather than a streaming service (way too many unnecessary buttons if you don't have cable) and the UI just isn't laid out well. And it can't be improved because most apps can't be removed from the lineup even though I don't have them. Next, even with a mesh wifi 6 node 6 ft away the TV constantly buffered on streaming. 20 minutes of video took an hour to watch because of having to power cycle the TV and router multiple times. Finally, whenever you turn on the TV a free movie from the Samsung channel starts playing. I want to go to HBO or Netflix but I have to watch a minute or two of The Iron Lady starring Meryl Streep first because the TV is prioritizing loading that over loading the channel selection pop-up. Overall just a badly designed product and there are cheaper alternatives that do a better job.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Test:
Thank you for sharing your review of Samsung’s TU7000 TV. We’re sorry your experience didn’t match your expectations. Your feedback is very important to us as we continuously strive for best-in-class product and service.
So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung TV Support.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We look forward to hearing from you soon.
- Samsung Advisor
43" Samsung TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 3rd Samsung TV. I also have Samsung DVD and sound bar. I have always had great success with their entertainment equipment. The order and delivery process went well
I would recommend this to a friendSamsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is great addition to our kids bedroom. It was perfectly wall mounted in their small room. The graphic is also crisp and clear!
I would recommend this to a friend- Pros mentioned:Picture quality
“Stuck”
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and value. But, can not get it to connect to my WiFi. Called Samsung Customer Service and they wanted to charge me to help me connect the tv to WiFi.
No, I would not recommend this to a friend Samsung Crystal UHD 43"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV, Geek Squad installation was perfect. Friendly, clean, fast, and informative. Everything explained and demonstrated as they went along. Recommended.
I would recommend this to a friendSamsung TV purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! I don't know how to hook up a tv...or cable...and I'm controller-challenged. However, this tv made it all relatively easy. Very happy with Samsung!!
I would recommend this to a friend
