Customer Ratings & Reviews
- Model:
- UN43TU7000FXZA
- SKU:
- 6401740
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the 43" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and its smart TV features. Many also appreciate the value for the price and the straightforward setup process. However, some users have noted challenges with the remote control's usability and occasional issues with internet connectivity and sound volume. A few customers also reported concerns about the TV's long-term reliability.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Good...not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture and sound quality is good. Will not stay connected to wireless router. Now it won't connect at all. Other Samsung TV's work great this one...not so much
No, I would not recommend this to a friendBrand response from Samsung
Posted .DeereGuy:
Thank you for purchasing the Samsung TU7000 TV. I am very sorry you are experiencing connection issues with your TU7000 TV. Please be sure to download and install the latest firmware which can be found at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/
Should your problem persist, please contact Samsung Customer Support:
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Transaction went smoothly and delivery staff were extremely courteous and kept me informed from store to door. I couldn’t be happier.
I would recommend this to a friendsolid tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.comes with a bunch of free tv channels through Samsung that I did not expect. would work best with a sound bar unless you don't mind turning the volume up very high
I would recommend this to a friendVery good for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice size tv and thin. When you start it at times it gives some strange pixels and you have to turn it on and off until it is right i had it fir 2 weeks
I would recommend this to a friendBrand response from Samsung
Posted .Claudia:
Thank you for purchasing the TU7000 TV. I am very sorry for the color glitch issue you encountered. Please check that your TV has the latest firmware update, which should resolve this specific issue.
You can find the update at: samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
For instructions on how to update your firmware, please go to: samsung.com/us/support/answer/ANS00062224/
Should your issue persist, or if you have any questions or concerns, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
Defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to receive this TV. When it works, it has a beautiful picture; however, the one I received is defective. Sometimes when I turn it on, it works just fine, while other times, it comes on with a the colors faded and a fuzzy picture. I have had to turn it off and back on several times in order to get the picture to look normal. Of course, I can't get anybody to answer the phone at the nearest store, so that I can in quire about exchanging it for another one. Frustrating!
I would recommend this to a friendBrand response from Samsung
Posted .Jules:
Thank you for purchasing the TU7000 TV. I am very sorry for the color glitch issue you encountered. Please check that your TV has the latest firmware update, which should resolve this specific issue.
You can find the update at: samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
For instructions on how to update your firmware, please go to: samsung.com/us/support/answer/ANS00062224/
Should your issue persist, or if you have any questions or concerns, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service was great and sales representative had a very good understanding of products and the different between each product, but most importantly could express it in both technical/layman terms.
I would recommend this to a friendSolid, Samsung quality but....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid, Samsung quality that we expect. Unfortunately, does not have the a/v ports to connect older DVD & VHS players, so....not enough HDMI ports if we can find the rca to hdmi cables.
I would recommend this to a friendOkay for price but outdated tech.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv because it was available for a good price but the picture quality combined with slow refresh rate was too much for me. Ended up swapping for a 8000 series. Very worth a little extra money.
No, I would not recommend this to a friendvery nice
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love this tv, it's beautiful pretty good speakers, although i bought a Sony sound bar and sub for movies. heavier than i thought it would be
I would recommend this to a friendExcellent customer service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service, Love ❤️ tv. But, I reviewed last month - don't know why you did not receive. Please don't ask again.
I would recommend this to a friend- Cons mentioned:Internet connectivity
Connection issues but mostly good TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has a lot of issues connecting to the internet and it needs to be restarted often to reconnect!! This is very annoying but other than that it’s fine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Anna:
Thank you for purchasing the Samsung TU7000 TV and for your review. I am very sorry that you are experiencing internet connection issues. You may want to go through these steps to check your network connection:
1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m).
2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (WiFi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
5) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update.
For further assistance or service, please contact us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Samsung - 43" Class 7 Series LED 4K UHD Smart Tize
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent technology at an affordable price. Just purchased my 2nd with the intent to acquire a 3rd for home usage.
I would recommend this to a friendNo picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What would be the reason to have no picture? But When setting up you do hear the automative voice saying to press some buttons to set up
I would recommend this to a friendBrand response from Samsung
Posted .Hi happycustomer28,
Thank you for your review and your question. If you've switched on your TV and the sound comes through fine, but you do not see any picture, there are three potential issues.
1) A connection issue; the most common problem. Where there is a bad connection, faulty cables, or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
3) There is something wrong with the TV, which will require a technician to assess the TV and find a solution.
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
So far so good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I like very much my TV. I liked that it came with a Samsung TV chanels, so I enjoy watching some of those plus my Netflix, Hulu and Youtube favorites shows.
I would recommend this to a friendAwesome product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung televisions are the truth! I love all of the features that are installed. User-friendly and easy to navigate.
I would recommend this to a friendUnhappy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this purchase. I got this TV in 2023 and it went out after having it for less than 2yrs. No help from Samsung support. This is my second TV from Samsung that had flickering and go out. No more Samsung Tv's for me.
No, I would not recommend this to a friendGood buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV upgrade from the one I had, love the fact that the remote is up to date. It works with my xfinity so I don't have to use the xfinity remote.
I would recommend this to a friendEnjoying our New Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase and pick up process was very easy. Setup, programming new accounts, etc. was quick and easy. We are very pleased with our new Samsung TV.
I would recommend this to a friend- Pros mentioned:Picture quality
Poor sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture, but volume isn't very good.Would be a great TV for the price if the sound was better.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Angela,
Thank you for your feedback on the Samsung TU7000 TV's sound quality. Samsung prides itself on high-quality products and a great customer experience. Please know we are here to help you.
Please be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV: Settings > Support > Software Update.
There are several sound settings you can adjust to suit your personal sound preferences. Change the Sound Mode by going to Settings > Sound > Sound Mode.
You can customize the sound with Expert Settings by going to Settings > Sound > Expert Settings.
I hope this helps you enjoy your experience.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Best tv ever!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is best tv that ive ever bought does what i want and i can stream it directly to the tv with ease
I would recommend this to a friend
